Hi DELL_Yasir M,

That is what says most topics on it. As written in my post, I installed the vista driver with compatibilty mode. Result : it is possible to scan but NOT to print.

I'd rather print than scan :)

Thanks for support

Stanislas

Hello SBRESIN

Welcome to the Dell Community Forum

As i said before this printer is not compatible with Win 7 and drivers are also not available  , and will work with  partial funtionality in Compatibility mode .

Thanks

Yasir

Hi Yasir,

As many other people say, it is still possible to make it work with whatever compatibility mode. See for example link in my post.

Since other people made it work, it shall work on my computer as well isn't it? What is strange is that for most users printing is not an issue. Scanning is...

Thanks

Stanislas

Stanislas,

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

http://en.community.dell.com/forums/t/19306920.aspx

Remember virus programs and firewalls will block communications.

Rick

Hi Rick,

Followed the steps unsuccessfully.  The printer is not available when trying to print a document from any program. However there is a new printer in control panel whose name "composite usb device". Please have a look on the belowed print screen :

Scanning is still possible tough...

Thanks in advance for support

Stanislas

Stanislas,

Did you run Delete Print Jobs first?

Your image does not show.

Did you run the patch?

Rick

Hi Rick,

Following steps has been followed:

- patch : dell drivers deleted

- installation of the vista 64 driver with compatibility mode vista SP2

sorry the image won't show up. Basically it show the usb composite printer with a yellow exclamation mark

Additionally, when right clicking on the printer and running the problem solver tool, it indicates that the printer driver is not installed and tries to find unsuccessfully.

thanks

Stanislas

Stanislas,

Did you install/reinstall the operating system recently?

What is the make and model of your computer and opertaing system> 32-bit or 64-bit? Is the operating system installed in English or another language? Did you upgrade the computer to Windows 7 or did the computer come with Windows 7?

What virus program and firewall are you using?

Rick

Hi Rick,

Here are the answers:

Did you install/reinstall the operating system recently?

 Yes, I did install it a month ago.

What is the make and model of your computer and opertaing system> 32-bit or 64-bit? Is the operating system installed in English or another language? Did you upgrade the computer to Windows 7 or did the computer come with Windows 7?

 It is a dell computer Vostro 3550 with windows ultimate 64-bit in French. This is NOT an upgrade from vista or xp.

What virus program and firewall are you using?

Kaspersky is installed as antivirus and firewall. During the installation, I just turned it off to make sure it does not make trouble. Moreover Windows firewall is unactivated.

Thanks

Stanislas

Stanislas,

Let's go step by step. I can get the printer to work but need a few issues clarified first.

When you reinstalled the operating system, did you install the Desktop/Notebook system software and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Desktop/Notebook system software and the chipset drivers and follow the list.

Rick

Dell Vostro 3550

Windows 7 64-bit   ?

French

Kasperly

Hi Rick,

Just installed the Windows 7 64bit on a new partition and followed the list step by step to install the driver starting with  Notebook System Software and chipset. Afterwards I ran the cleanup patch and installed the vista 64 drivers with compatibility mode. Well it failed again...

Please let me add that the cleanup patch was not able to stop until the computer was restarted. I guess it is not so important since Printer Drivers were installed on a fresh Windows Installation.

thanks

Stanislas

Stanislas,

First run Delete Print Jobs to remove any stuck print jobs from the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

Download the Vista 64-bit drivers.

Install the Vista 64-bit drivers in the Vista SP2 Compatibility mode You may or may not get a message the printer is not connected.

Navigate to (C:\Program Files\Dell 922\Drivers) There you'll see an English Folder. Create a new folder and name it French. Copy all the files inside the English folder, then paste them to the French Folder.

Now install the Vista 64-bit drivers in the Vista SP2 compatibility mode. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

Links to the patch/drivers can be found at Dell 922 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

The printer will work in English, but you can print.

If you have problems, try reading THIS THREAD.

Rick