New 5150, lose sound after coming out of standby mode

Question

I have a new 5150.  All seems to be working fine except that I lose all sound/audio when I come out of standby mode (plugged in, ac power).  The solution to get sound back is to reboot/restart computer.  I called Dell tech support and the nice rep had me go into system configuration and make some changes.  That fixed the problem except that it caused most of icons in system tray to disappear.  He had me go back into config  to retrieve the icons; we parted ways but I now discover that the sound problem coming out of  standby has returned.  What I've done is to simply disable standby and hibernate modes.  I only use the screen shutdown option (hoping that this will extend life of lcd screen).  Scanning these boards I've seen other references to this problem.  Just adding my two cents worth, hoping for a fix from Dell. Pete

elainne · Answer

(Works if you have Logitech or any external mouse) Solution: 1. Check if you have logitech or external mouse 2. Go to device manager 3. Right click the item for the external mouse 4. Go to properties 5. Under mouse properties go to the power management tab 6. Uncheck the item 'allow this device to resume from standby'   Hope this helps!

LICHE1908 · Answer

Pete,
Have you installed the latest version of Quicken? One of the problems Quicken causes with Standby is the loss of sound. This is caused by the MrtRate driver in the Quicken program. You will just have to live with it or uninstall Quicken. This mrtRate driver only affects certain computer systems. I have yet to find a fix for this problem.

PeteNbama · Answer

LICHE1908, no on Quicken, but thank you much anyway. Pete

PeteNbama · Answer

Elaine, thank you, thank you, thank you! I did exactly as you said and I now have sound after I come out of standby mode. Gee whiz, and to think I spent 10 minutes on phone with an official Dell software technician...he had me clicking this and clicking that with net result of no fix. And yes, I do have a Logitech external mouse.

Cheers!

Pete

elainne · Answer

No prob!

LICHE1908 · Answer

elainne, Thanks! Liche1908

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