My name is Shrikant and I work for the Social Media and Community Team at Dell.
As mentioned charger is not charging the battery , it seems that the problem you are facing can be with motherboard or battery. There are a couple of steps which you can follow to fix it.
As your system is not working on battery then it seems that the battery is toward the end of it's life.
You can also check battery health in Battery Health Meter.
In order to access BHM, high-light the battery option on the right hand side corner of the screen.
Once the option is highlighted, right click on the touchpad & you will get an option for Dell Battery meter.
Open Dell Battery Meter & then look for battery health.
If there will be any failure with the battery, it will be displayed in the box.
if the date of purchase is more than 1 year, you can also buy a new Dell Battery for the system.
In case your computer is detecting the adaptor that means adaptor is fine otherwise there can be an issue with the adaptor.
Would recommend you to please let us know what do you see over there in front of AC Adapter Type and also what is the version of BIOS installed on the system?
After that press ESC key to come out of setup and then try to install latest bios from our support site www.dell.com/.../19
and make sure the bios version is higher that what you have on your computer, while installing you will see both the version.
After that your computer will turn off , take out your battery and then disconnect the adaptor Wait for 10 sec reconnect everything and then restart the computer .
If it still doesn't work and battery is not getting charged the final resolution will be to replace the motherboard.
Thanks for the reply Shrikant, but I'm not sure you understood everything about my problem. I've attempted to state my battery problem as accurately as possible. Let me answers a few of your suggestions first.
1) My system does not work on the battery because the battery isn't charged. It does not seem to be charging normally, if at all. The BIOS indicates the battery is at a 0% charge and that the battery is charging, however after two hours of charging the battery still indicates 0% charged and is charging). To further complicate the issue I can't determine if it's the battery, or the motherboard which appears to be the problem. I suspect the battery, as the laptop operates fine when being used on the A/C adapter. Meaning all of the features of the laptop operate normally with the exception that the battery doesn't charge. Additionally, I'm getting conflicting information from the BIOS set up screens. In the BIOS the battery status screen indicates it is charging normally, and the "Battery Health Meter" screen indicates the the battery is performing normally, however it still doesn't charge.
2) My BIOS information: The latest BIOS update available for my Inspiron 6400 is version A17, and that is the version installed on my Inspiron 6400. So the BIOS is fully up to date.
3) To answer your question about utilizing the Battery Health Meter on the desktop screen: Since I'm currently only able to operate the laptop using the A/C adapter, I do not get the battery indication in the lower right hand corner of my screen. This symbol only shows up when you are running on the battery which I can't do! The battery isn't charged and isn't being charged.
4) I explained in my original post that the A/C power adapter seems to be working correctly. It is a genuine Dell PA10 (90w) adapter which I also use on my Latitude D600. It charges the battery on the D600 just fine.
I hope this helps you better understand my issue. Again, Thanks for the information so far.
Thanks again for replying & helping us to understand your issue in a better way.After going through the information,I understand that the problem lies with the motherboard of the computer.It is not allowing the battery to charge in the computer.so motherboard is needed to be replaced.
For buying the motherboard,you can call our spare parts sales team at 1800-372-3355.
I have the same issue as RagnCagn has but my laptop charging is not exceeding after 15%. It was 13% earlier and increased to 15% but after that it is stuck to 15% only.
My battery charging light comes for some time and it goes off again but it does not charging the battery. I also tried the complete diagnose tool from dell india site and it shows the battery is perfectly all right.
Dell_Shrikant K
3 Posts
0
June 19th, 2012 13:00
Hi
My name is Shrikant and I work for the Social Media and Community Team at Dell.
As mentioned charger is not charging the battery , it seems that the problem you are facing can be with motherboard or battery. There are a couple of steps which you can follow to fix it.
As your system is not working on battery then it seems that the battery is toward the end of it's life.
You can also check battery health in Battery Health Meter.
In order to access BHM, high-light the battery option on the right hand side corner of the screen.
Once the option is highlighted, right click on the touchpad & you will get an option for Dell Battery meter.
Open Dell Battery Meter & then look for battery health.
If there will be any failure with the battery, it will be displayed in the box.
if the date of purchase is more than 1 year, you can also buy a new Dell Battery for the system.
In case your computer is detecting the adaptor that means adaptor is fine otherwise there can be an issue with the adaptor.
Would recommend you to please let us know what do you see over there in front of AC Adapter Type and also what is the version of BIOS installed on the system?
After that press ESC key to come out of setup and then try to install latest bios from our support site www.dell.com/.../19
and make sure the bios version is higher that what you have on your computer, while installing you will see both the version.
After that your computer will turn off , take out your battery and then disconnect the adaptor Wait for 10 sec reconnect everything and then restart the computer .
If it still doesn't work and battery is not getting charged the final resolution will be to replace the motherboard.
Thanks
Dell-Shrikant_K
RagnCagn
7 Posts
0
June 19th, 2012 16:00
Thanks for the reply Shrikant, but I'm not sure you understood everything about my problem. I've attempted to state my battery problem as accurately as possible. Let me answers a few of your suggestions first.
1) My system does not work on the battery because the battery isn't charged. It does not seem to be charging normally, if at all. The BIOS indicates the battery is at a 0% charge and that the battery is charging, however after two hours of charging the battery still indicates 0% charged and is charging). To further complicate the issue I can't determine if it's the battery, or the motherboard which appears to be the problem. I suspect the battery, as the laptop operates fine when being used on the A/C adapter. Meaning all of the features of the laptop operate normally with the exception that the battery doesn't charge. Additionally, I'm getting conflicting information from the BIOS set up screens. In the BIOS the battery status screen indicates it is charging normally, and the "Battery Health Meter" screen indicates the the battery is performing normally, however it still doesn't charge.
2) My BIOS information: The latest BIOS update available for my Inspiron 6400 is version A17, and that is the version installed on my Inspiron 6400. So the BIOS is fully up to date.
3) To answer your question about utilizing the Battery Health Meter on the desktop screen: Since I'm currently only able to operate the laptop using the A/C adapter, I do not get the battery indication in the lower right hand corner of my screen. This symbol only shows up when you are running on the battery which I can't do! The battery isn't charged and isn't being charged.
4) I explained in my original post that the A/C power adapter seems to be working correctly. It is a genuine Dell PA10 (90w) adapter which I also use on my Latitude D600. It charges the battery on the D600 just fine.
I hope this helps you better understand my issue. Again, Thanks for the information so far.
Dell_Shrikant K
3 Posts
0
June 20th, 2012 05:00
Hi,
Thanks again for replying & helping us to understand your issue in a better way.After going through the information,I understand that the problem lies with the motherboard of the computer.It is not allowing the battery to charge in the computer.so motherboard is needed to be replaced.
For buying the motherboard,you can call our spare parts sales team at 1800-372-3355.
Thanks
Dell-Shrikant_K
esachin
1 Message
0
March 8th, 2013 01:00
I have the same issue as RagnCagn has but my laptop charging is not exceeding after 15%. It was 13% earlier and increased to 15% but after that it is stuck to 15% only.
My battery charging light comes for some time and it goes off again but it does not charging the battery. I also tried the complete diagnose tool from dell india site and it shows the battery is perfectly all right.
What could be the issue in my case?
Regards,
Sachin
gireeshnandhu
1 Message
0
October 5th, 2015 13:00
this battery and the jack is also ok iam check so any other solution sir