Hi DarenG,

I will be glad to assist you. I request you to give me the below information to help you further:

(1) May I know if the computer is using a Windows 7 or Windows 8 operating system?

(2) Which BIOS version do you have?

(3) Also send me the system service tag through private message.

To check the BIOS version, please follow the below steps:

(a) Click on start

(b) Type system information in the search box and hit enter.

(c) System Information screen appears, on the right side of the screen you can view the BIOS version

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Hi DarenG,

Thank you so much for providing all the information. I will forward these information to the Engineering team and once I get any response from them I will get back to you.

Hi Kiran.  I figured it out.  Thank you.  Once I updated the video driver the problem fixed itself.

Thanks.

Hi DarenG,

It is good to know that the issue is fixed. If you have further questions you can reply to the same post.