Screen dimming occurs whether plugged in or on battery. Blue screen of death seems to occur if you let it fall asleep. Touch the window button or swipe the screen to wage it up and there's no response. Hit the power button and BSOD comes up. Under system configuration my machine is set to "Selective Startup". If I change it to normal startup and reboot, it goes back to selective. Is that normal?
Glad I'm not the only one seeing the dpfpolicylpmservicehelper.exe errors. I queried one of the Dell folks directly about that file because it seems to be throwing up so many errors. I think it's an Intel driver, but he said he could find no reference to it and suggested running a virus scan!
At this point, I expect the only answer is to wait for Dell to get their act together with drivers and get updated ones up and available. That's been slow going so far. I hope they fix things soon, because right now using the XPS 12 is an enormously frustrating experience. It's great hardware, let down by an unacceptably beta software/driver install.
I can report that since uninstalling all aspects of SkyDrive I have not had a screen freeze up, BSOD or DptfPolicyLpmServiceHelper event log entry. It's been 2 days now, so it may be worth some other folks trying.
Well, <ADMIN NOTE: Profanity removed as per TOU> , that would be frustrating. I'm currently using the Office 2013/365 preview. It doesn't allow you to uninstall separate elements, unfortunately, and Skydrive is in there (it's also where I have virtually all of my work files. If there's a problem there, I simply can't uninstall Skydrive. It's not an option for me. Interesting that I'm not seeing this issue on the other PCs I have running Windows 8.
same issue for my XPS 12 with the screen dimming, not responding and not returning from going dark.
Extremely annoying when you are copying a 30 GB file and have no clue whether it is completed, broken off or still running unless you restart which will for sure break off the copy process
a quick work around (4 keys!) is to do the following
hit Fn F1, which brings up the second screen menu, click on the up arrow on the keyboard (scrolls from the top option to the bottom option, quicker than using the down arrow 3 times) to select second screen only, click enter. Screen will go off. then just left click on the touchpad once or twice, or use Fn F1 again and choose PC screen only
If the touchpad or touch screen stop working on your XPS try touching the metal casing with your other hand... Here's a video of what I found happened with mine. http://www.youtube.com/watch?v=B3fWIEtOFfk
Could you be more specific? What was the name of the card game that caused the problem for you? I have the same issues with the touchscreen, the screen auto brightness, but I also have another issue that I haven't seen mentioned yet. When I put my XPS 12 in sleep mode it won't stay, it comes back on instantly. My only options are to shutdown or hibernate which isn't a big deal since it's 4 seconds to resume from hibernate and 8 seconds from shutdown. I don't recall installing any card game from microsoft but if you know the name of the card game I can see if it's there to uninstall.
The card game that I removed was Microsoft Solitaire but note is was part of the Xbox software, ie. the app had xbox running across the top of the icon. Since removing this I have not 'lost' the WiFi connection. Hope this helps.
This works well enough for me.... for now. Perhaps I can find a way to script it so I can create a shortcut on my desktop to perform the same steps! :-) Thanks for the tip!
hit Fn F1, which brings up the second screen menu, click on the up arrow on the keyboard (scrolls from the top option to the bottom option, quicker than using the down arrow 3 times) to select second screen only, click enter. Screen will go off. then just left click on the touchpad once or twice, or use Fn F1 again and choose PC screen onl
Q1Technology
5 Posts
0
December 9th, 2012 18:00
mmaestro
1 Rookie
•
39 Posts
0
December 10th, 2012 13:00
Glad I'm not the only one seeing the dpfpolicylpmservicehelper.exe errors. I queried one of the Dell folks directly about that file because it seems to be throwing up so many errors. I think it's an Intel driver, but he said he could find no reference to it and suggested running a virus scan!
At this point, I expect the only answer is to wait for Dell to get their act together with drivers and get updated ones up and available. That's been slow going so far. I hope they fix things soon, because right now using the XPS 12 is an enormously frustrating experience. It's great hardware, let down by an unacceptably beta software/driver install.
Q1Technology
5 Posts
1
December 11th, 2012 05:00
I can report that since uninstalling all aspects of SkyDrive I have not had a screen freeze up, BSOD or DptfPolicyLpmServiceHelper event log entry. It's been 2 days now, so it may be worth some other folks trying.
mmaestro
1 Rookie
•
39 Posts
0
December 11th, 2012 07:00
Well, <ADMIN NOTE: Profanity removed as per TOU> , that would be frustrating. I'm currently using the Office 2013/365 preview. It doesn't allow you to uninstall separate elements, unfortunately, and Skydrive is in there (it's also where I have virtually all of my work files. If there's a problem there, I simply can't uninstall Skydrive. It's not an option for me. Interesting that I'm not seeing this issue on the other PCs I have running Windows 8.
Eirenarch
3 Posts
0
December 13th, 2012 15:00
I want to confirm that I am having the random touch screen issue to. It just stops working randomly and the only fix seems to be a restart.
cor tadema
9 Posts
0
January 4th, 2013 22:00
Hi Dell,
same issue for my XPS 12 with the screen dimming, not responding and not returning from going dark.
Extremely annoying when you are copying a 30 GB file and have no clue whether it is completed, broken off or still running unless you restart which will for sure break off the copy process
osprey7
1 Message
0
March 12th, 2013 20:00
Same issues
Eirenarch
3 Posts
0
March 13th, 2013 08:00
Replacing hardware does nothing for this (obviously software) issue.
cor tadema
9 Posts
0
March 13th, 2013 08:00
For some reason, the card game app from Microsoft causes problems on the XPS-12.
After replacing the motherboard and the screen, my unit kept having multiple lockup problems.
The new unit they send as a replacement works fine. And started to have problem after I installed the card game.
Uninstallation resolved the issue on my be XPS 12
Mike Dowsett
9 Posts
0
March 30th, 2013 14:00
a quick work around (4 keys!) is to do the following
hit Fn F1, which brings up the second screen menu, click on the up arrow on the keyboard (scrolls from the top option to the bottom option, quicker than using the down arrow 3 times) to select second screen only, click enter. Screen will go off. then just left click on the touchpad once or twice, or use Fn F1 again and choose PC screen only
simonmarksmith
2 Posts
0
April 21st, 2013 11:00
hmmm yeah
4 Posts
0
May 31st, 2013 14:00
Could you be more specific? What was the name of the card game that caused the problem for you? I have the same issues with the touchscreen, the screen auto brightness, but I also have another issue that I haven't seen mentioned yet. When I put my XPS 12 in sleep mode it won't stay, it comes back on instantly. My only options are to shutdown or hibernate which isn't a big deal since it's 4 seconds to resume from hibernate and 8 seconds from shutdown. I don't recall installing any card game from microsoft but if you know the name of the card game I can see if it's there to uninstall.
Thanks
Tricorn
14 Posts
0
June 2nd, 2013 08:00
The card game that I removed was Microsoft Solitaire but note is was part of the Xbox software, ie. the app had xbox running across the top of the icon. Since removing this I have not 'lost' the WiFi connection. Hope this helps.
Mike
ZeroDFex
2 Posts
0
June 10th, 2013 10:00
This works well enough for me.... for now. Perhaps I can find a way to script it so I can create a shortcut on my desktop to perform the same steps! :-) Thanks for the tip!
ZeroDFex
2 Posts
1
June 10th, 2013 11:00
hit Fn F1, which brings up the second screen menu, click on the up arrow on the keyboard (scrolls from the top option to the bottom option, quicker than using the down arrow 3 times) to select second screen only, click enter. Screen will go off. then just left click on the touchpad once or twice, or use Fn F1 again and choose PC screen onl