Hi rut503,

The issue will be fixed by downloading the latest drivers.

I do request you to provide the service tag on a private chat and I will help you in providing the latest drivers.

Below details will help you on how to send me a private chat.

I have added you as a friend.

Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well.

Click on “Inbox” to respond to the message and provide the monitor PPID and contact details so I may access your system records and check for further course of action.

You could also click on Start Conversation to send a private message. Please let me know if this helps.

Please do get back to us on further assistance or information.

Where to Find the Monitor PPID ???

Hi rut503,

I am looking for the service tag of your system.

 If it is a laptop then the service tag is located on a white sticker below the laptop.

If it’s a desktop then the service tag in located on the tower either behind, top or on the either side.

Service tag is 7digits alpha numeric [ both in words and numbers ] .

Once you provide the service tag I will check your system info and get back to you with the status.

Please do get back to us for further assistance or information.