I've taken it back to the shop i purchased it from, they contacted Dell. Wouldn't Dell have mentioned to the shop to try another adapter before charging me to have it fixed?
To make matters worse on this subject, when my wife collected the laptop today from John Lewis, the guy dealing with the case at their end, said when he spoke to Dell technical support, they basically accused us of tampering with the laptop to break it! Bloody cheek! How do they get away with it.
When my wife picked up our Laptop, the shop we purchased it from said they had spoken to Dell support, and basically they blamed us for tampering with the laptop causing the problem. The bloody cheek of it! Are Dell a professional company? You can always tell how good a company is by it's after sales service!
So, less than a month ago, Dell sent out and engineer to repair my laptop, at my cost, because apparently i'd been tampering with it! Even though it was still under warranty.
The guy came to fix it, said it had not been tampered with, replaced the part, and said he'd get Dell to give me my money back. ( Just reminded myself that i need to check that they have, with my credit card company! )
Never going to believe it! Less than a month, and it's got the same problem again! AC adapter cannot be determined.
Back to shop i go with it.
The shop didn't like dealing with Dell tech support last time it happeened, I didn't like dealing with Dell tech support. And it looks like it's all going to happen all over again! Deep joy.
While it's still under warranty, i'm going to see if the shop will replace it with a different make. I can see this problem never going away. You've only got to look on the internet to see how common the problem is.
Hey Trevor I also have an inspiron N5110 laptop that is less than a year old. I have this problem with my adaptar cord also. I called the Dell Tech support and talked with a real pleasant Gentleman who told me my computer was under warranty and it should be covered. I'm currently taking online college courses and made a request that a tech be sent to my home.
The tech was here five minutes after driving 50 miles and he said sorry Dell won't honor your warranty to fix this issue cause you damaged your computer. Ok yah as he could see there wasn't any wear and tear on my computer no scratches etc. I like you have my computer put up I'm not throwing it around as it is plugged into the adaptar so ok. I forgot to add the tech had the parts to fix the computer today and had 5 days to send them back to Dell crazy if you ask me he even called Dell to see due to my circumstances if I could just pay for the parts and be done with it. Dell would not comply.
I spent 2 hours on the phone with Dell representatives transferred once because the first rep I could barely understand I speak english. Anyways I got now where other than to hear if I sent my computer in to them they would repair it for the cost of $417.00. So there you have it. I take all my classes on line and need my computer everyday I do can not send it in. So then I was told it would cost me $249.00 to have a tech come to my house plus the $417.00 to fix this issue.
It cost me $39.95 today to have a tech come to my house "Can we say scam"? My computer alone cost less than what they want to charge me to fix a cheap piece of crap power cord that probably broke due to a faulty cord. But today I was told it was my fault. Isn't the customer always right? I worked in customer service and we did everything to please our customers. Well I guess Dell doesn't feel that way.
The tech also sais Dell is unwilling to spend money on this issue and they won't replace the cords cause its costing them money. My response on that Dell quit making cheap parts! I think with all the running around that was money down the drain today but whatever. Dell your losing money no matter what you do think about this you paid to send parts to the tech, paid the tech to come to my house, paid for the gas. That to me is money lost but whatever. I'm just the customer who broke her AC adaptar cord.
Once this computer dies I will be looking else where for a computer Dell has made this a very unpleasant experience and no one wants to make this customer satisfied. So guess what Dell you lost a customer who may have upgraded a computer bought extended warranty and you don't care. And it's all because you can't be a stand up company and say hey maybe there was something wrong with these cords. Best advice to anyone out there "Don't Buy a Dell". P.S. Thanks for nothing Dell! I hope more individuals will come forward after my post cause you really need to know how bad your customer service really is.
Trevrev
13 Posts
0
September 25th, 2012 06:00
I've taken it back to the shop i purchased it from, they contacted Dell. Wouldn't Dell have mentioned to the shop to try another adapter before charging me to have it fixed?
This smacks of Dell being greedy.
ejn63
9 Legend
•
87.5K Posts
0
September 25th, 2012 06:00
If you have not yet tried another adapter, do that first. The error can be caused by a damaged plug.
Trevrev
13 Posts
0
September 25th, 2012 11:00
To make matters worse on this subject, when my wife collected the laptop today from John Lewis, the guy dealing with the case at their end, said when he spoke to Dell technical support, they basically accused us of tampering with the laptop to break it! Bloody cheek! How do they get away with it.
Trevrev
13 Posts
0
September 25th, 2012 13:00
Why has my last reply not been added?
Trevrev
13 Posts
0
September 25th, 2012 13:00
When my wife picked up our Laptop, the shop we purchased it from said they had spoken to Dell support, and basically they blamed us for tampering with the laptop causing the problem. The bloody cheek of it! Are Dell a professional company? You can always tell how good a company is by it's after sales service!
Trevrev
13 Posts
0
October 19th, 2012 06:00
So, less than a month ago, Dell sent out and engineer to repair my laptop, at my cost, because apparently i'd been tampering with it! Even though it was still under warranty.
The guy came to fix it, said it had not been tampered with, replaced the part, and said he'd get Dell to give me my money back. ( Just reminded myself that i need to check that they have, with my credit card company! )
Never going to believe it! Less than a month, and it's got the same problem again! AC adapter cannot be determined.
Back to shop i go with it.
The shop didn't like dealing with Dell tech support last time it happeened, I didn't like dealing with Dell tech support. And it looks like it's all going to happen all over again! Deep joy.
While it's still under warranty, i'm going to see if the shop will replace it with a different make. I can see this problem never going away. You've only got to look on the internet to see how common the problem is.
Melsey Ann
1 Message
0
November 14th, 2012 14:00
Hey Trevor I also have an inspiron N5110 laptop that is less than a year old. I have this problem with my adaptar cord also. I called the Dell Tech support and talked with a real pleasant Gentleman who told me my computer was under warranty and it should be covered. I'm currently taking online college courses and made a request that a tech be sent to my home.
The tech was here five minutes after driving 50 miles and he said sorry Dell won't honor your warranty to fix this issue cause you damaged your computer. Ok yah as he could see there wasn't any wear and tear on my computer no scratches etc. I like you have my computer put up I'm not throwing it around as it is plugged into the adaptar so ok. I forgot to add the tech had the parts to fix the computer today and had 5 days to send them back to Dell crazy if you ask me he even called Dell to see due to my circumstances if I could just pay for the parts and be done with it. Dell would not comply.
I spent 2 hours on the phone with Dell representatives transferred once because the first rep I could barely understand I speak english. Anyways I got now where other than to hear if I sent my computer in to them they would repair it for the cost of $417.00. So there you have it. I take all my classes on line and need my computer everyday I do can not send it in. So then I was told it would cost me $249.00 to have a tech come to my house plus the $417.00 to fix this issue.
It cost me $39.95 today to have a tech come to my house "Can we say scam"? My computer alone cost less than what they want to charge me to fix a cheap piece of crap power cord that probably broke due to a faulty cord. But today I was told it was my fault. Isn't the customer always right? I worked in customer service and we did everything to please our customers. Well I guess Dell doesn't feel that way.
The tech also sais Dell is unwilling to spend money on this issue and they won't replace the cords cause its costing them money. My response on that Dell quit making cheap parts! I think with all the running around that was money down the drain today but whatever. Dell your losing money no matter what you do think about this you paid to send parts to the tech, paid the tech to come to my house, paid for the gas. That to me is money lost but whatever. I'm just the customer who broke her AC adaptar cord.
Once this computer dies I will be looking else where for a computer Dell has made this a very unpleasant experience and no one wants to make this customer satisfied. So guess what Dell you lost a customer who may have upgraded a computer bought extended warranty and you don't care. And it's all because you can't be a stand up company and say hey maybe there was something wrong with these cords. Best advice to anyone out there "Don't Buy a Dell". P.S. Thanks for nothing Dell! I hope more individuals will come forward after my post cause you really need to know how bad your customer service really is.
Trevrev
13 Posts
0
November 18th, 2012 01:00
Well Melsey, Dell are a joke!
My laptop has come back from them after two weeks of testing. They couldn't find anything wrong.
Funny that, because i still have the same problem!
Just don't know what to do now.
This seems to be a very common problem, but they just don't want to know!