Please check if the computer 'wakes up' when put to 'sleep mode' (not hibernation), with the 'adapter cable' plugged in. You may 'temporarily disable' the 'hibernation' while testing.
To disable the 'hibernation mode', please run the following command in an 'elevated command prompt': 'powercfg -h off' (without quotations). To enable it later, use 'powercfg -h on' (without quotations)
Note: To bring up an 'elevated command prompt' click 'Start icon' > Type 'cmd' (without quotation) in 'Search Programs and Files' > Right click the 'Search Result' and click 'Run as an Administrator' > Click 'Yes' to the 'User Account Control' prompt
For comparison, also perform the same steps when the laptop runs only on battery (Rest everything should be kept the same); capture the results.
Do reply with the findings; would take it forward from there.
Results are the same, no wake from sleep state via USB when lid closed. (steps are a little different to achieve what you asked in Win8 though).
I did have a bit of a look through the powercfg options in the command line and may have found a possible source of the issue when running the following command which provides a report: powercfg /ENERGY
There were several errors you can see below mainly relating to "USB Suspend:USB Device not Entering Selective Suspend".
McAfee Virus scan was active performing a scan at the time and hogging the processor so there were also some other warnings with relation to high processor utilisation which I havent included below.
Is this likely to be the culprit?? Report was done whilst plugged in to power, with wireless USB keyboard and mouse, and external monitor connected via VGA.
*******************************************
Power Efficiency Diagnostics Report
Computer Name
GRAHAM
Scan Time
2013-01-11T00:36:52Z
Scan Duration
60 seconds
System Manufacturer
Dell Inc.
System Product Name
Inspiron 7720
BIOS Date
10/24/2012
BIOS Version
A11
OS Build
9200
Platform Role
PlatformRoleMobile
Plugged In
true
Process Count
110
Thread Count
1428
Report GUID
{f30f3dcf-94c8-45c3-a2e1-bdb1e25e385e}
Analysis Results
Errors
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E31
Host Controller Location
PCI bus 0, device 20, function 0
Device ID
USB\VID_046D&PID_C52E
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_07DA
Port Path
1,5
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Further investigations reveal that none of the USB ports are receiving power in sleep mode if the lid is closed when it went into sleep. Ports do receive power if lid is open at the time the PC is set to sleep. This is true even for the powershare port.
However, if the laptop is turned off completely, the powershare port receives power (just not during sleep with the lid closed).
Thank you for the useful inputs; vital information that none of the USB ports receive any 'power' when in 'sleep mode' (with the lid closed). I have forwarded the details to the next level; am awaiting a response.
@chiefwigms / fpiraino: Thank you for the reply. I will update you with the developments. It seems to be taking a little longer than expected; appreciate your patience.
Since there have been no further postings on this thread, I thought I'd ask if Dell Engineering has come up with a solution. I am experiencing the same problem. I just finished installing Windows 7 professional with the latest Dell drivers, and my Inspiron 17R SE will only wake up with the USB mouse if the lid is open. I also have the latest A11 BIOS. Would be disappointing if I have to keep my laptop humming all day to workaround this problem.
Have received an update from the 'product group team'. The interface between 'LID status' and the 'wake-up function' in BIOS is being reviewed. Such a review may also involve product investigation, to find the scale/volume/series of impacted computers; and may take some time.
Will keep you posted on the developments; appreciate your patience.
I don't know if it is a problem. I have a Vostro 3550 and when close the lid and open again it doesn't wake up through keyboard/touchpad. Because i don't know any machine that wake up on keyboard or touchpad, has to press power buttom to wake up the system
chiefwigms
12 Posts
0
January 3rd, 2013 17:00
Graham Jupp
51 Posts
0
January 5th, 2013 03:00
Saurabh, results as requested below:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
c:\>powercfg -devicequery wake_from_S1_supported
HID-compliant device
USB Input Device
Generic USB Hub
Generic USB Hub (001)
Microsoft Bluetooth Enumerator
Bluetooth Device (RFCOMM Protocol TDI)
Airplane Mode Switch Collection (001)
Bluetooth Device (Personal Area Network)
Microsoft Wi-Fi Direct Virtual Adapter
HID-compliant device (003)
USB Composite Device (001)
USB-IF USB 3.0 Hub
HID-compliant mouse (001)
HID Keyboard Device (001)
Microsoft Bluetooth LE Enumerator
HID-compliant consumer control device (002)
Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
USB Input Device (005)
c:\>powercfg -devicequery wake_from_S2_supported
HID-compliant device
USB Input Device
Generic USB Hub
Generic USB Hub (001)
Microsoft Bluetooth Enumerator
Bluetooth Device (RFCOMM Protocol TDI)
Airplane Mode Switch Collection (001)
Bluetooth Device (Personal Area Network)
HID-compliant device (003)
USB Composite Device (001)
HID-compliant mouse (001)
HID Keyboard Device (001)
Microsoft Bluetooth LE Enumerator
HID-compliant consumer control device (002)
Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
USB Input Device (005)
c:\>powercfg -devicequery wake_from_S3_supported
Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
HID-compliant device
USB Input Device
USB Root Hub (xHCI)
Intel(R) Centrino(R) Wireless-N 2230
Generic USB Hub
Generic USB Hub (001)
Microsoft Bluetooth Enumerator
NVIDIA GeForce GT 650M
Realtek PCIe FE Family Controller
USB Root Hub
ACPI Lid
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Bluetooth Device (RFCOMM Protocol TDI)
Airplane Mode Switch Collection (001)
Bluetooth Device (Personal Area Network)
HID-compliant device (003)
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
USB Root Hub (001)
USB Composite Device (001)
Intel(R) Management Engine Interface
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
HID-compliant mouse (001)
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 5 - 1E18
HID Keyboard Device (001)
Microsoft Bluetooth LE Enumerator
HID-compliant consumer control device (002)
Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter
USB Input Device (005)
c:\>powercfg -devicequery wake_programmable
HID-compliant device
Intel(R) Centrino(R) Wireless-N 2230
Realtek PCIe FE Family Controller
Airplane Mode Switch Collection (001)
HID-compliant device (003)
HID-compliant mouse (001)
HID Keyboard Device (001)
HID-compliant consumer control device (002)
c:\>powercfg -devicequery wake_armed
HID-compliant mouse (001)
HID Keyboard Device (001)
c:\>
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
January 5th, 2013 06:00
@chiefwigms / fpiraino / fjupp,
Thank you for the replies. I have received the relevant information for further research.
Will keep you posted.
Graham Jupp
51 Posts
0
January 6th, 2013 16:00
Thanks for your work in following this up for us Saurabh. Hopefully Dell's techs can sort out the bug soon.
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
January 9th, 2013 05:00
@chiefwigms / fpiraino / fjupp,
Please check if the computer 'wakes up' when put to 'sleep mode' (not hibernation), with the 'adapter cable' plugged in. You may 'temporarily disable' the 'hibernation' while testing.
To disable the 'hibernation mode', please run the following command in an 'elevated command prompt': 'powercfg -h off' (without quotations). To enable it later, use 'powercfg -h on' (without quotations)
Note: To bring up an 'elevated command prompt' click 'Start icon' > Type 'cmd' (without quotation) in 'Search Programs and Files' > Right click the 'Search Result' and click 'Run as an Administrator' > Click 'Yes' to the 'User Account Control' prompt
For comparison, also perform the same steps when the laptop runs only on battery (Rest everything should be kept the same); capture the results.
Do reply with the findings; would take it forward from there.
chiefwigms
12 Posts
0
January 9th, 2013 20:00
I have hibernation disabled because I use an SSD, so the results are the the same as the prior postings.
Graham Jupp
51 Posts
0
January 10th, 2013 17:00
Hi Saurabh,
Results are the same, no wake from sleep state via USB when lid closed. (steps are a little different to achieve what you asked in Win8 though).
I did have a bit of a look through the powercfg options in the command line and may have found a possible source of the issue when running the following command which provides a report: powercfg /ENERGY
There were several errors you can see below mainly relating to "USB Suspend:USB Device not Entering Selective Suspend".
McAfee Virus scan was active performing a scan at the time and hogging the processor so there were also some other warnings with relation to high processor utilisation which I havent included below.
Is this likely to be the culprit?? Report was done whilst plugged in to power, with wireless USB keyboard and mouse, and external monitor connected via VGA.
*******************************************
Power Efficiency Diagnostics Report
Analysis Results
Errors
Graham Jupp
51 Posts
0
January 12th, 2013 03:00
Further investigations reveal that none of the USB ports are receiving power in sleep mode if the lid is closed when it went into sleep. Ports do receive power if lid is open at the time the PC is set to sleep. This is true even for the powershare port.
However, if the laptop is turned off completely, the powershare port receives power (just not during sleep with the lid closed).
There is a similar issue at en.community.dell.com/.../19475638.aspx with relation to a Dell Inspiron 13Z.
Saurabh, is Dell able to replicate this bug on their test machines there?
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
January 15th, 2013 04:00
Hi fjupp,
Thank you for the useful inputs; vital information that none of the USB ports receive any 'power' when in 'sleep mode' (with the lid closed). I have forwarded the details to the next level; am awaiting a response.
@chiefwigms / fpiraino: Thank you for the reply. I will update you with the developments. It seems to be taking a little longer than expected; appreciate your patience.
CdnFlyBoy
2 Posts
0
January 17th, 2013 09:00
Graham Jupp
51 Posts
0
January 17th, 2013 15:00
You might have only read page one of the thread CdnFlyBoy (there are 3 pages of comments so far). Hopefully there is an update for us soon.
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
January 19th, 2013 07:00
@chiefwigms / fpiraino / fjupp,
Apologies for the delay; it is taking longer than expected. Will update soon. I appreciate your patience and co-operation.
DELL-Saurabh A
3 Apprentice
•
710 Posts
0
January 22nd, 2013 06:00
@chiefwigms / fpiraino / fjupp,
Have received an update from the 'product group team'. The interface between 'LID status' and the 'wake-up function' in BIOS is being reviewed. Such a review may also involve product investigation, to find the scale/volume/series of impacted computers; and may take some time.
Will keep you posted on the developments; appreciate your patience.
ivan.penkov
1 Message
0
January 22nd, 2013 12:00
HI,
I can confirm Dell Vostro 3460 impacted too!
Lain1
2 Intern
•
373 Posts
0
January 23rd, 2013 17:00
I don't know if it is a problem. I have a Vostro 3550 and when close the lid and open again it doesn't wake up through keyboard/touchpad. Because i don't know any machine that wake up on keyboard or touchpad, has to press power buttom to wake up the system