Please let us know what is the issue with the system. Meanwhile, as the system is freezing while performing a system restore, I would suggest you to follow the restoration steps below:
1. Restart the computer. 2. Keep tapping F8 key during startup until the Windows Advanced Options menu appears. 3. Press the down arrow and select Repair Your Computer and press Enter. 4. In the System Recovery Options click to select your language. 5. Click System Restore. 6. In the System Restore window click Display the most recent restore points. 7. Click to select a restore point. 8. Click Next and Finish. The system will restart.
You can also refer to the link: http://dell.to/AxbeAN
When I start up the computer it says widows is loading files and ignores the f8 command and goes straight to the start up repair. From there it errors and says start up repair cannot repair this computer automatically. I can then select system restore which says no restore points have been created. Lastly I can go back to restore my computer to original settings which gets stuck at 22% every time.
Seems to be a hardware issue, however, to ensure I suggest you to run the hardware diagnostics. Please follow the anyone of the following actions to start the hardware diagnostics:
a) Once you press the power button on, keep tapping Fn key. b) Turn on the system, press F12 and select Diagnostics from the boot menu. c) Disconnect the power adapter and remove the battery now, while holding the power button down, insert the AC connector into the back of the system. The system then starts and the message Diagnostic boot selected displays. The system then launches the diagnostics.
Check for any error codes and reply with the results.
The error code 0142 indicates that the hard drive has gone bad and you need to replace it. However, I would suggest, reseat the hard drive before replacing it. Please refer to the link below on how to reseat the hard drive:
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DELL-Priyanka_S
671 Posts
0
October 24th, 2012 14:00
Hi,
Please let us know what is the issue with the system. Meanwhile, as the system is freezing while performing a system restore, I would suggest you to follow the restoration steps below:
1. Restart the computer.
2. Keep tapping F8 key during startup until the Windows Advanced Options menu appears.
3. Press the down arrow and select Repair Your Computer and press Enter.
4. In the System Recovery Options click to select your language.
5. Click System Restore.
6. In the System Restore window click Display the most recent restore points.
7. Click to select a restore point.
8. Click Next and Finish. The system will restart.
You can also refer to the link: http://dell.to/AxbeAN
Please reply for further assistance.
Thanks and Regards
Priyanka S
#iworkfordell
DonT1933
3 Posts
0
October 25th, 2012 19:00
Hi,
When I start up the computer it says widows is loading files and ignores the f8 command and goes straight to the start up repair. From there it errors and says start up repair cannot repair this computer automatically. I can then select system restore which says no restore points have been created. Lastly I can go back to restore my computer to original settings which gets stuck at 22% every time.
Thanks for your assistance,
Don
DELL-Priyanka_S
671 Posts
0
October 26th, 2012 18:00
Hi,
Seems to be a hardware issue, however, to ensure I suggest you to run the hardware diagnostics. Please follow the anyone of the following actions to start the hardware diagnostics:
a) Once you press the power button on, keep tapping Fn key.
b) Turn on the system, press F12 and select Diagnostics from the boot menu.
c) Disconnect the power adapter and remove the battery now, while holding the power button down, insert the AC connector into the back of the system. The system then starts and the message Diagnostic boot selected displays. The system then launches the diagnostics.
Check for any error codes and reply with the results.
Thanks and Regards
Priyanka S
#iworkfordell
DonT1933
3 Posts
0
October 26th, 2012 21:00
Hi,
I tried what you said . The message displayed was.
Msg: Error code 0142
Msg: Error code 2000-0142
Hard drive 0- self test unsuccessful. Status 79.
The given error code and message can be used by technical support to help diagnose the problem.
Thank Again for your help,
Don
DELL-Priyanka_S
671 Posts
0
October 30th, 2012 12:00
Hi,
The error code 0142 indicates that the hard drive has gone bad and you need to replace it. However, I would suggest, reseat the hard drive before replacing it. Please refer to the link below on how to reseat the hard drive:
http://dell.to/ptdtJp
Meanwhile, if the system is in warranty, please provide me the system Service Tag in a private message, so that I can assist you further.
Please reply.
Thanks and Regards
Priyanka S
#iworkfordell
DELL-Royan S
4 Operator
•
3.8K Posts
0
May 23rd, 2013 04:00
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