Thanks for the reply!

No the laptop didn't fall down or get damaged in anyway before it started shutting off. And it only shuts off when I tilt it back. I have to keep the bottom of the laptop horizontal to the floor otherwise it'll shut off. Nope, it doesn't restart automatically, and when I do restart it, it says that the laptop shut off and it gives me a list of options on how to restart windows (I always click start windows normally)

bump

Hello Saurabh A,

I have been having the same issue as trin250 where my Dell N5110 would start shutting off if I set it down or held it on a different angle. Only recently has it not been turning on at all.... I am covered by a warranty for another 68 days. Help?!?!?

Thanks,

Gordie

Hi Gordie,

It appears to be an issue with the laptop's hardware. If it is covered under hardware warranty, I will help you with the parts replacement if needed. However, I would like to check if the laptop was exposed to any accidental damage in the past. I also recommend you to try the following troubleshooting steps:

1. Drain out residual power from the laptop
- Power off your computer
- Please remove the AC adapter and battery of your computer
- Press and hold the power button of your computer for 10-15 seconds to drain out the residual power
- Release the power button
- Insert the battery and connect the AC adapter
- Try powering on the computer to see if it works

2. If the previous step fails, try to power on only with the AC adapter plugged in (With battery removed)
- Remove the battery
- Plug the AC adapter only (Try a known-good adapter cable if available)
- Try powering on the laptop to check results

3. Also try powering on the laptop with battery only (AC Adapter unplugged)
- Insert the battery back-in
- Unplug the AC adapter
- Power the laptop back on and re-check results

I am adding you as a friend. Please reply through a private message with computer's 'Service Tag' and 'Account Holder's' name. Let me check the warranty details and I will provide you the best support options available. Do reply with the results. I would be glad to assist.

I too am having this issue on a laptop I purchased in August of 2012.  How was it resolved??  I have contacted customer service and they want my computer for 8-10 days which is near impossible as I use my computer for work.  Any help is greatly appreciated!!! Thank you.

Hi CRoss2012,

Check if the computer shuts off in safe mode( restart the computer and tap F8 on Dell logo and select safe mode).

I recommend running diagnostics on the computer( restart the computer by holding the FN and Power button simultaneously).

Mean while, please private message the service tag of the computer so that I can provide you better resolution.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

Thank you for the quick response.  After being on the phone for a hour and half with Dell support, they are sending someone to replace the mother board.

Hi CRoss2012,

Let me know the status once the service is done on the computer.

Awaiting your response!