From: Automated Email On Behalf Of Dell [mailto:TWG_FULFILLMENT@US.THEWG.COM] Sent: Monday, September 17, 2012 3:33 PM Subject: Service Plan Agreement for Dell Purchase
Thank you for your recent purchase of a "TWG In-Home Service after Remote Diagnosis Service Contract" from Dell. Attached is important information about the service contract that you purchased, including a copy of the actual contract that you purchased.
Please print a copy of this document and retain it for your files. If for some reason you lose this copy of your service contract, a copy of this document can be located at www.dell.com/servicecontracts.
Thanks for posting on the Dell Community Forum. The information regarding TWG In-Home Service is provided with the warranty you purchased when you bought your computer from Dell. Here is a link to the website describing the services:
Sorry for your confusion, if you have further questions, please contact me privately by clicking on my name in blue, then on the next page, click the envelope icon that says "start conversation", and send me your information. Thanks.
I had received a call to renew this warranty -- for a pretty hefty price. I did. Then tried to use it. NO GOOD!! I think it is a scam. Got no help from DELL yet. Refrred to Customer Service from technical Support. Technical Support could not/would not acknowledge anything about this service contract, the order number, the e-mail, anything. In look further into it -- I see that is is actually issued from
National Product Care Company -
TWG In-Home Service after Remote Diagnosis,
But NO WAY TO get ahold of them -- all numbers listed go back to Dell -- and they act like the know nothing about it.
Yes I got the same email and I didn't order anything from DELL !!!!
Thank you for your recent purchase of a "TWG In-Home Service after Remote Diagnosis Service Contract" from Dell. Attached is important information about the service contract that you purchased, including a copy of the actual contract that you purchased.
Please print a copy of this document and retain it for your files. If for some reason you lose this copy of your service contract, a copy of this document can be located at www.dell
I got the same email, which kind of threw me for a loop. The first thing that I thought was that it was a scam, since it's worded as if I recently made a purchase. I guess I did buy the computer, but I wasn't thinking of that as purchasing the warranty. So, just so I'm clear, is there anything that we need to do for this, or are we just supposed to keep a record of it? And why is this coming separately, and so late?
cstonya
1 Message
0
September 18th, 2012 09:00
I received the same email & I don't know 'what i just bought' either....???
======================================================================
From: Automated Email On Behalf Of Dell [mailto:TWG_FULFILLMENT@US.THEWG.COM]
Sent: Monday, September 17, 2012 3:33 PM
Subject: Service Plan Agreement for Dell Purchase
Thank you for your recent purchase of a "TWG In-Home Service after Remote Diagnosis Service Contract" from Dell. Attached is important information about the service contract that you purchased, including a copy of the actual contract that you purchased.
Please print a copy of this document and retain it for your files. If for some reason you lose this copy of your service contract, a copy of this document can be located at www.dell.com/servicecontracts.
robert p
4 Operator
•
9.4K Posts
0
September 18th, 2012 13:00
Hi Bob.M2,
Thanks for posting on the Dell Community Forum. The information regarding TWG In-Home Service is provided with the warranty you purchased when you bought your computer from Dell. Here is a link to the website describing the services:
www.dell.com/.../legal_disclosure_config
Sorry for your confusion, if you have further questions, please contact me privately by clicking on my name in blue, then on the next page, click the envelope icon that says "start conversation", and send me your information. Thanks.
Regards,
Robert
ref 23391926
CervusSolutions
1 Message
0
September 30th, 2012 08:00
I had received a call to renew this warranty -- for a pretty hefty price. I did. Then tried to use it. NO GOOD!! I think it is a scam. Got no help from DELL yet. Refrred to Customer Service from technical Support. Technical Support could not/would not acknowledge anything about this service contract, the order number, the e-mail, anything. In look further into it -- I see that is is actually issued from
National Product Care Company -
TWG In-Home Service after Remote Diagnosis,
But NO WAY TO get ahold of them -- all numbers listed go back to Dell -- and they act like the know nothing about it.
Anyone else haing this issue?
Dorota0901
1 Message
0
October 8th, 2012 10:00
Yes I got the same email and I didn't order anything from DELL !!!!
Thank you for your recent purchase of a "TWG In-Home Service after Remote Diagnosis Service Contract" from Dell. Attached is important information about the service contract that you purchased, including a copy of the actual contract that you purchased.
Please print a copy of this document and retain it for your files. If for some reason you lose this copy of your service contract, a copy of this document can be located at www.dell
sarahha
1 Message
0
January 31st, 2013 17:00
Hi,
I got the same email, which kind of threw me for a loop. The first thing that I thought was that it was a scam, since it's worded as if I recently made a purchase. I guess I did buy the computer, but I wasn't thinking of that as purchasing the warranty. So, just so I'm clear, is there anything that we need to do for this, or are we just supposed to keep a record of it? And why is this coming separately, and so late?
Thanks for your help!