Hi duyenlv,

Please share the system model. Also, please share the issue that you are facing with the system. I will recommend you to run the diagnostics from the F12 menu:

• Restart the system and keep tapping 'F12' as soon as the Dell logo appears.
• Highlight 'Diagnostics' using up and down arrow keys and press enter.

Please let me know if you get any error code/message.

Keep me posted. Please reply for any further questions.

My system model: Vostro 3500.

After run diagnostics, I found an error:

Hi duyenlv,

Thank you for the reply. 0146 error indicates a possible hard drive issue. I will recommend you to run the extended test on the hard drive:

• Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
• Highlight 'Diagnostics' using up/down arrow keys and press enter.
• When the diagnostics starts, press 'Esc'.
• Select 'Boot to utility partition'.
• Select 'Test system' and select 'Custom Test'.
• Select 'Hard drive' to run the custom test.

Please share the exact error, if any.

Keep me posted. Please reply for any further questions.

Hi,

Thank you for your reply.

I have tried as you guided, but on step 3 "When the diagnostics starts, press 'Esc'", I cannot see "Boot to utility partition" option, so when press "ESC" the test aborted and system show dialog to reboot computer.

Hi duyenlv,

You can run the 'Custom Test' on the hard drive following the below steps:

• Restart the system and keep tapping 'F12' as soon as the Dell logo appears.
• Highlight 'Diagnostics' using up and down arrow keys and press enter.
• Once you get 2000-0146 error, continue the test.
• After sometime, you will get a message 'Would you like to run the remaining memory test'.
• Press 'N'.
• The system will boot to utility partition.
• Select 'Test system'.
• Select 'Custom test' and select 'Hard drive' to run the test.

Please let me know the exact error code while running Custom test, if any.

Please reply for any further questions.

Dear  DELL-Vikram M,

I have just checked my hard disk by Utility CD(Dell provide it for me).

I found some information about that error:

Please check  it and give me instruction to fix.

You need to replace your faulty hard drive with a new one, and then reload the operating system.

@ejn63:

Currently, I still using Windows 7 normally, but my windows sometime show an alert about disk fail.

My laptop is bought 1,5 years ago so it's new laptop, I feel tired of that problem.

So, Is there other way to fix it?.

Please help me.

Thanks.

Everyone, who can help me?