Yes, Vincent, Dell has put me off especially in support to the average user (non-org, non-gov). When an item has a dramatic failure without obvious cause and when the device is < 2 years old, one would have liked to believe that a company would 'step up.' But, those days are no longer and Consumer Reports has the right grading. I am not even interested in replacing because for those with visual and / or neurological handicap, Windows 8 OS may not be a good idea. One would have to be allowed a serious evaluation before even considering it.
I also have had the same problem with absolutely no help from Dell except for them to tell me my warranty has expired. By how much, a few months. I find it so unfair that with the hundreds of customers having the very same problem, that they don't issue a recall. I wonder what the better business bureau would have to say about it. Just sayin.I will never recommend, nor buy a dell product again. DELL, be a decent company, step up and do the right thing!!!
I reacted to the 7 beeps and did not notice the M5010. Mine was a M5030 but the same massive failure with overt reasons. Took it in and was brushed off and told to buy a new one. BTW, there are some You Tube videos on how to fix the laptop but I don't see the expense or effort worth it if you really aren't a repair tech w/ all the necessary tools. I won't be engaging on this item any more. It is all too frustrating. I have converted to Mac and wonder why I didn't do it years ago.
PrussBlue
4 Posts
0
November 17th, 2012 15:00
Yes, Vincent, Dell has put me off especially in support to the average user (non-org, non-gov). When an item has a dramatic failure without obvious cause and when the device is < 2 years old, one would have liked to believe that a company would 'step up.' But, those days are no longer and Consumer Reports has the right grading. I am not even interested in replacing because for those with visual and / or neurological handicap, Windows 8 OS may not be a good idea. One would have to be allowed a serious evaluation before even considering it.
jepchik
4 Posts
0
November 17th, 2012 16:00
I also have had the same problem with absolutely no help from Dell except for them to tell me my warranty has expired. By how much, a few months. I find it so unfair that with the hundreds of customers having the very same problem, that they don't issue a recall. I wonder what the better business bureau would have to say about it. Just sayin.I will never recommend, nor buy a dell product again. DELL, be a decent company, step up and do the right thing!!!
PrussBlue
4 Posts
0
November 17th, 2012 17:00
I reacted to the 7 beeps and did not notice the M5010. Mine was a M5030 but the same massive failure with overt reasons. Took it in and was brushed off and told to buy a new one. BTW, there are some You Tube videos on how to fix the laptop but I don't see the expense or effort worth it if you really aren't a repair tech w/ all the necessary tools. I won't be engaging on this item any more. It is all too frustrating. I have converted to Mac and wonder why I didn't do it years ago.