Dell Inspiron 14R N4010 not booting up F12 and F8 not working

Question

Dear Sir / Madam, When I power on Dell Inspiron 14R N4010, Dell Inspiron logo appears, progress bar stops in the 75% and long beep sound is coming. I tried pressing F8 accurately several times, when the computer loads, but it is not working. Even the boot option is given as F12, but pressing F12 not working. I also tried pressing F8 separately and along with Function key. Similarly for F12. Nothing works out. When I tried pressing Esc key, the BIOS information appears. F2 for Setup appears. Pressing F2, just hangs by displaying 'Entering Setup....' Please kindly suggest what can I do? Looks like some malicious software cleaned up the whole system. I also tried putting Windows 7 repair disk (generated from another system) into the drive, but not working. I think only after changing the boot option only it works. Expecting your kind help in this regard. Thanks, Bala.

DELL-Chinmay S · Answer

Hi Bala,

Do you get any error message on screen?

Could you please let me know the series of beep code that you hear when you power on the computer.

You can drain out the residual power of computer and then try using the computer:

Power off your computer.
Remove all the external peripherals connected to your computer.
Please remove the AC adaptor and battery of your computer.
Press and hold the power button of your computer for 10-15 seconds to drain out the residual power.
Release the power button.
Insert the battery in and connect the AC adaptor.
Then try powering on the computer.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply with information.

gjbmurugan · Answer

Thanks for your response. I will try this after going home and send you update.

I have not received any private message to my inbox. Can you please send that so that I can send you my service tag and contact details.

Thanks,

Bala.

DELL-Chinmay S · Answer

Hi Bala,

Thank you for your quick response.

I have received the Service Tag of your computer. Please reply with the following details:

Drain out the residual power and then check if it fixes the issue.

Could you please let me know the series of beep code that you hear when you power on the computer.
Do you get any error message on screen?
Another step you can try is to reseat the memory of the computer.

You can find the detailed information on reseating the memory modules from the link:

ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-14r-se-7420_Owner%27s%20Manual_en-us.pdf

Copy and paste the above link in address bar and hit Enter.

Please reply with the findings.

gjbmurugan · Answer

Hi,

I have tried your suggestion to drain out all the power. No luck.

I am yet to try the memory reseat suggestion. There is no error message on the screen.

It just hangs in the Dell logo. Before it was going down like this

However one of the local shop is telling me that Hard drive is faulty and tried with another hard drive it is working.

It was a long beep. So does it indicate hard drive faulty? Not sure whether the local shop is correct.

How much does it cost 500 GB new hard drive, if I buy and replace through Dell?

Request you respond as soon as possible.

Thanks,

Bala.

DELL-Chinmay S · Answer

Hi Bala,

Thank you for your quick response.

It appears to be an issue with hard drive of your computer. I checked the details of your computer. The warranty of your computer has expired. You can get in touch with any local technician to get this issue resolved. In case you like to get in touch with Dell Sales to get a new hard drive, you can contact them at: http://bit.ly/ZpCKNg to know the availability of part and pricing details.

Please reply for further clarifications.

sihr110 · Answer

Hi, I am also facing the same problem but only if I enter a window DVD even XP the window 7 starts and works fine -only I am unable to use the feature F8 / F2 and F12 Please advice, I want to reinstalled the factory window 7 from the laptop. regards,

leon17 · Answer

Hi,

Actually I am facing this issue also as same with you(ditto). So, can you please what did you do finally.

Have you confirmed that this issue was related to hard drive? If yes, have you saved your data & changed the hard drive? or something else.

Please help me!

Thanks,

Locked Topics – Laptops General

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