The crash logs clearly show the error started back on 12/12/2010 which was during the warranty period (1 month after purchase). In this case, you should honor the agreement and send on site support.

Hi,

I understand and regret the inconvenience you've gone through. I would provide you with the best possible and available options.

About the diagnostics, that did not work; there are a couple of ways of running them. If you were not able to run the diagnostics using Fn and Power button combination. You can try following steps:

• Please restart the system.
• As soon as you see the blue Dell logo tapping the ‘F12’ key which is at the top of the keyboard.

Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.

• After we have pressed ‘F12’ key, a new window will appear. Now highlight the “Boot to utility partition” and press ‘Enter’ key which is at the center of the keyboard.

Note: If Boot to the Utility partition option is not there then you will have a “Diagnostics” option to select which starts the diagnostics directly.

• A screen will appear with a message 'Were color bars displayed? (Y/N).
• Press 'Y' key if the color bars are displayed properly.
• If you get any error code, make a note of it and continue testing.
• Please share the error codes if any.
• Run test till you get the following message:  "Would you like to run remaining memory tests? It might take up to 30 minutes ". Press N.

Please private message with the following details, so that I can assist you in a better way:

• Service Tag
• Name on the account (who purchased computer).
• Phone number
• Alternate phone number and best time to reach you during day.

Please do keep me posted with the results.

tried the f12 key and it doesn't work

If you need help finding your service tag, using Internet Explorer, go to http://support.dell.com from your laptop and perform a warranty lookup by clicking on "Warranty Status" on the lower left of the page and have it detect your service tag by allowing it to install a plug-in and detect what your machine's service tag is.

Hi Brad,

Thank you for your response. I got the Service tag and details of your computer.

We have tried uninstalling and reinstalling the video driver for your computer. The diagnostics on the computer passed that means it is an issue with the Operating system of your computer. In this case, we can either restore your computer to default factory settings or can perform an Operating system reinstallation. I understand and realize it can be inconvenient to do so; but that's the best possible option. During this process, all the data in your computer (music, pictures, files, applications, documents) will be lost, so I'll recommend you to back up all the data on any external hard drive before you restore it to default factory settings or reinstall operating system.

To perform PC restore:-

• Restart PC, press 3-4 times when the Dell logo appears.
• Advanced Boot Options menu appears, ‘Repair your Computer' is highlighted, press Enter. (Use the arrow keys to highlight your choice)
• Windows is loading files screen appears. Wait for it to load.
• System Recovery Options prompt appears. Specify the language and keyboard input that you want, and then click ‘Next’.
• Log in as a user who has administrative credentials; select the username from the drop-down list, type the password and click OK.
• Choose a Recovery Tool Window appears, select Dell Data Safe Restore and Emergency Backup.
• The Welcome screen will show 2 options; Restore computer and preserve my new or changed files and Select other System Backup and more options. Select the second option (Select other System Backup and more options) and click Next.
• The next window shows these options; Backup Files and folders and Restore my computer. Select ‘Restore my computer’.
• Select the Factory Image and click ‘Next’.
• The next window shows 2 options; 'Preserve new or changed files before restoring to selected System Backup' and 'Restore without preserving new or changed files'. Select the second option (Restore without preserving new or changed files) and click Next.
• A prompt appears stating that your computer is about to be restored all data currently on your computer will be deleted and replaced with your selected Full System Backup. If an Emergency File & Folder Backup was created, it will still be saved in the location you selected. Click 'Yes, continue' and click Next.
• PC restore will initiate. Once done, click Restart.
• Follow the onscreen instructions to create a user account.

You can also refer to Article ID: 125843 on support.dell.com. Visit the website and enter the article ID in the search box.

Keep me posted with the results.

I don't think this will solve the problem.  I think the problem is with other software conflicting. I uninstalled Adobe Creative suite and Paint.net along with a bunch of other programs and haven't experienced the problem again.

It could be a faulty graphics card which was included as a premium upgrade and non standard.

If it happens again, i will post back here again.

Hi Brad,

Please try using your computer. In case of any further issues, please feel free to contact us, we'll be happy to help.

Help? How? The problem first started one month after purchase but you refuse to honor the warranty. I sent you the crash reports but you fail to acknowledge these.

This is a scam and you continue to fail to honor the warranty even though you have the crash reports in your possession

I'll be writing about the DELL SCAM MALAYSIA everyday for the rest of the year in different I.T forums across the internet.

This is a warning to anyone that's buys DELL products that its all a big scam.

Your warranty isn't worth the paper its written on.

You think i'm going to reinstall my operating system you're wrong. DEAD wrong.

I have noticed the discussions on LINKED About this matter have been deleted.

I will continue to post about your scam on other forums which you cannot delete targeting DELL SCAM Malaysia.

I think you need to stop being so abrasive.

I don't work for Dell and can also understand your frustration, but you're taking it a little too far.

Issues such as these happen all the time and backing up and formatting the machine is usually the best course of action. Yelling, scolding, or harassing people who are trying to help you here or on other sites isn't going help you resolve any issues appropriately in the future.

Keep this up and I will have you reported.

Hi Brad,

I understand your concern and apologize for all the inconvenience that you had to go through.

I checked the mini dump files that were sent in the following link:

https://www.dropbox.com/s/vmoqmzlnjub1yoj/Crash%20Data.zip

After analysing the minidump files that were sent, following drivers and Operating system related corruptions/BSOD came into picture:

1. nsiproxy.sys -  Caused by NSI proxy service driver (an integral part of operating system).
2. dfsc.sys - Caused by  DFS Client MUP Surrogate Driver (an integral part of operating system).
3. atikmpag.sys- caused by ATI display driver (Which has been uninstalled and reinstalled several times on your computer and was associated with other graphic intensive programs installed on your computer)
4. hecix64.sys - Intel Management Engine Interface driver.
5. usbvideo.sys - System driver used to allow data communication between your computer and a USB-powered video device.

All these driver files are causing system to crash and creating issues with Operating system. The best possible resolution is to reinstall Operating system on your computer.

The screenshot you sent stating issue with the ATI driver (as shown below) states the same that it is an issue with the corrupt ATI driver.

For your satisfaction, we can check one more thing. You can send me the complete screenshot of the errors logs from Windows Reliability monitor.

To access the Windows reliability monitor, you can follow the steps below:

• Click on Windows logo on desktop.
• Type "Reliability Monitor" into the search box above that.

• Click on it and you will see a similar window as shown below (Just an example):

1. Red Cross states the critical events and crash down.
2. An exclamation mark in blue circle refers to the information.

I'll request you to send the complete screenshots of the errors that you get in reliability monitor which will have details of 'critical events' , 'summary' and date.

Awaiting your response.

The crash reports will also tell you the problem first occured 1 month after delivery which is within the warranty period which you continue to avoid.

This means the laptop was faulty from the beginning but you continue to avoid this responsibility and honor your agreement.

This means your warranty isn't worth the paper its written on.

Here's the public link to the reliability report www.dropbox.com/.../Dell.XML     

Description: A problem with your video hardware caused Windows to stop working correctly.

www.dropbox.com/.../Dell.XML

Its clear the video hardware is causing problems with the operating system. Not the other way around. Reinstalling the operating system will do nothing but cause significant inconvenience to myself.