I would request you to help me with few details in order to help you in a better way. -- What system Model is it? -- Are you able to go online with a wired connection? -- Check in Safe Mode if you are able to go online. Restart the computer. Keep tapping F8 on the Dell Logo Screen. Once the computer enters Advanced Boot Option, select Safe Mode with Networking. Press Enter. Check if the computer is going online in safe mode with networking. Please write back to us, would be glad to assist you further.
I have a dell xps 1530 laptop it doesn't go on the Internet in safe mode either. When I try to connect to my router it says limited access while the other laptops in my house work except for my laptop can u help me resolve this issue?
You took a while to reply back to me i did some research the other day because my system restore wasn't working right so many errors and now i'm having trouble starting windows i tried to have it fixed automatically but it says that it cant do it and i dont wanna factory reset it because i work from my laptop. I found the corrupt file thats preventing it from starting but can i fix it with the command prompt? Write back to me as soon as you read this thank you.
Apologies for the late reply. Check in Safe mode if you are able to boot into windows. I would request you to help me with the details of the corrupt file. You may try the following steps. -- Start, all programs, accessories, system tools, right click on command prompt, left click run as administrator. Type… sfc /scannow (Space between the c and /) -- Press Enter and allow it to run. On Windows 7 systems, if this runs 3 times, it replaces any missing or corrupt Windows files. This may be needed to correct the problem.
-- Start, all programs, accessories, system tools, right click on command prompt, left click run as administrator. Type… chkdsk /r (space between the k and /) -- Press Enter. Answer the question with a Y, then restart your computer and allow it to run. Depending on the size of your hard drive, this could run for a while, so you may want to run this when the computer is not needed.
Please post back with results, I would be glad to assist you further.
I used system restore also but it doesn't work most of my restore points were deleted. Can u explain to me in detail on how i can fix this problem with command prompt? Please write back as soon as you read this.
I did that and i received this error since windows has trouble trying to fix the problem automatically. I need further assistance for this issue because i dont want to erase everything and startover again. Please reply back to this message as soon as you read it Thank You.
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200099
Problem Signature 05: AutoFailover
Problem Signature 06: 75
Problem Signature 07: Corrupt File
OS Version: 6.1.7600.2.0.0.256.1
Locale ID:1033
I cant go into safemode because of this error. I can only get into windows recovery. Plus the startup repair starts automatically for my laptop is there anyway that i can get around this because i cant use the command prompt when the startup repair is done? so i couldn't scan the computer because of this issue. Please write me back as soon as you read this i need my laptop back up and running.
I would request you run a hardware diagnostics on the computer. Refer to the link mentioned below to run the hardware diagnostics. http://dell.to/OUGnqT If the test fails, capture the error code and write back to us would assist you next course of action.
DELL-Allan D
4 Operator
•
2.6K Posts
0
October 15th, 2012 01:00
Hello Jason,
I would request you to help me with few details in order to help you in a better way.
-- What system Model is it?
-- Are you able to go online with a wired connection?
-- Check in Safe Mode if you are able to go online.
Restart the computer. Keep tapping F8 on the Dell Logo Screen. Once the computer enters Advanced Boot Option, select Safe Mode with Networking. Press Enter.
Check if the computer is going online in safe mode with networking.
Please write back to us, would be glad to assist you further.
jasonm02
12 Posts
0
October 15th, 2012 09:00
I have a dell xps 1530 laptop it doesn't go on the Internet in safe mode either. When I try to connect to my router it says limited access while the other laptops in my house work except for my laptop can u help me resolve this issue?
DELL-Allan D
4 Operator
•
2.6K Posts
0
October 16th, 2012 07:00
Hello,
Please refer to the link mentioned below for the step by step troubleshooting steps to fix wireless issue.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=420860&doclang=en&l=en&s=gen&cs=
Please write back to us if you have any further questions.
jasonm02
12 Posts
0
October 16th, 2012 13:00
You took a while to reply back to me i did some research the other day because my system restore wasn't working right so many errors and now i'm having trouble starting windows i tried to have it fixed automatically but it says that it cant do it and i dont wanna factory reset it because i work from my laptop. I found the corrupt file thats preventing it from starting but can i fix it with the command prompt? Write back to me as soon as you read this thank you.
DELL-Allan D
4 Operator
•
2.6K Posts
0
October 17th, 2012 08:00
Hi,
Apologies for the late reply.
Check in Safe mode if you are able to boot into windows.
I would request you to help me with the details of the corrupt file.
You may try the following steps.
-- Start, all programs, accessories, system tools, right click on command prompt, left click run as administrator. Type…
sfc /scannow (Space between the c and /)
-- Press Enter and allow it to run. On Windows 7 systems, if this runs 3 times, it replaces any missing or corrupt Windows files. This may be needed to correct the problem.
-- Start, all programs, accessories, system tools, right click on command prompt, left click run as administrator. Type…
chkdsk /r (space between the k and /)
-- Press Enter. Answer the question with a Y, then restart your computer and allow it to run. Depending on the size of your hard drive, this could run for a while, so you may want to run this when the computer is not needed.
Please post back with results, I would be glad to assist you further.
jasonm02
12 Posts
0
October 17th, 2012 11:00
I used system restore also but it doesn't work most of my restore points were deleted. Can u explain to me in detail on how i can fix this problem with command prompt? Please write back as soon as you read this.
jasonm02
12 Posts
0
October 17th, 2012 11:00
I did that and i received this error since windows has trouble trying to fix the problem automatically. I need further assistance for this issue because i dont want to erase everything and startover again. Please reply back to this message as soon as you read it Thank You.
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200099
Problem Signature 05: AutoFailover
Problem Signature 06: 75
Problem Signature 07: Corrupt File
OS Version: 6.1.7600.2.0.0.256.1
Locale ID:1033
DELL-Allan D
4 Operator
•
2.6K Posts
0
October 18th, 2012 06:00
Hi Jason,
I would request you run a hardware diagnostics on the computer.
Refer to the link mentioned below to run the hardware diagnostics.
http://dell.to/OUGnqT
If the test fails, capture the error code and write back to us would assist you next course of action.