To assist you better please provide me with the BIOS version on the system.To check the version keep tapping the F2 key while restarting the computer.Select System Info in BIOS and you will find the BIOS version.
Meanwhile,help me with the system Service Tag in a private message.
I am sending you a private message, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access to your system records.
I have the same problem as Frapie and I am very concerned and am considering returning my new Vostro 3560 for a refund if it cannot be fixed.
It is very clear that the Radeon 7670M is underperforming as 3DMark 11 rates it at 300MHz clock speed and 150MHz memory speed which is a lot slower than intended specifications as Frapie mentioned.
As a result, games such as Starcraft 2 runs at a much lower FPS than expected when compared to online benchmark websites like Notebookcheck.net and others.
I hope that this can be resolved with a simple driver or BIOS update. Otherwise it is very disappointing that DELL advertises a laptop with a videocard that is of reduced quality.
I also have the problem mentioned in the first post. I have made a 3dmark test to check and these are the results: www.3dmark.com/.../4389233. My BIOS version is a07 and my service tag number is .
Hello! That is a mistake from 3DMark11 when the benchmark program is reading your system. If you want a more accurate reading of your system, you should download a tool called GPU-Z, and then use a Graphics Card Stress Test Test such as Furmark or MSI Kombustor. When you have installed both programs, run GPU-Z and click the Sensors tab on the top then run any Graphics Card Stress Test and you will see it reach it's full speed. As you can see on the Bar Graph, most people are getting around the same score as you do. Also, as you saw on your previous benchmark with the LATEST driver, the reading was accurate and only showed a 24 Point difference which is well in MARGIN OF ERROR . The only reason why there are errors reading your graphics card would be the technology put into it putting it AT LOWER clock rates in order to preserve battery life and sometimes 3DMark11 would read your system info while your graphics card is at an energy efficient mode resulting in that 300mhz core/150mhz memory clock speed. ( My HD6470m would clock down to 100mhz/150mhz ). Hope I helped!
I believe I have found a solution to the problem. The laptop is not able clock itself to 600MHz clock and 900MHz memory speed on its own. I downloaded EVGA Precision to test the GPU. I tested running the GPU on 600MHz clock and 900MHz memory , GPU-Z still showed it ran at 300MHz/150MHz. So then I test overclocking the clock speed to 605MHz and the memory to 905MHz, and it worked like a charm! FPS in games doubled and ran smooth. GPU-Z also displayed 605MHz/905MHz. After I exited my games, the speeds always returns back to 300MHz/150MHz
So I have come to believe that Dell made the GPU run in energy saving mode by default, but would clock itself to stock speeds when required (such as the playing of games). My conclusion is that the problem came in with the function that detects when to clock itself to support 3D applications (not working the way it should work).
How did you overclock the GPU using EVGA Precision X? When I downloaded and installed it, it says that the videocard is not supported when I tried clicking on 'Adjust voltage'. And the sliders for voltage are greyed out and disabled.
I also saw that EVGA Precision's for nvidia cards only in the Readme, so how did you manage to do it?
Thanks! I'm hoping that this will solve the underperforming problems. The switchable graphics tech is buggy and both Dell and AMD aren't really helping with this matter either.
The newest version of EVGA is the EVGA Precision X, but I am not currently using the newest version. I believe I experienced the same problem that you did with the sliders being greyed out. When I downloaded and tried an older version of EVGA (EVGA Precision v1.9.0) I found that I was able to adjust my core and memory clock speeds.
I set both to desirable values, and when I press the "apply" button, the graphics card would overclock itself to the values you set when you run a 3D intense application, such as a game. Note when not using the GPU or if you are only e.g. browsing the web with it, it underclocks itself again to a power-saving mode of 300MHz/150MHz.
Do note that when I set my clock values to stock speeds (600MHz core clock and 900MHz memory clock), the GPU does not overclock itself. It remains stuck at 300MHz/150MHz. Any other values you insert, and it will work. I am currently running it on 601MHz core clock and 901MHz memory clock and it works perfect now.
Lastly, to apply the overclocking, you have to enter the application and overclock it each time (after a restart it has been restored to default settings). There is a setting within the GUI of EVGA that gives the application permission to overclock the GPU on startup, saving you that time.
Hello, I'm writing to inform anyone who may run into this issue. I've found a fix for it.
This comes after a fresh install of Windows 7. The stock Windows 7 installation I received already had this setup for me and was working properly. However, I upgraded to an SSD and noticed my games were not running the same as they had used to. I started doing some reading and found that the GPU was not running at the correct clock speeds. I've verified that this works on both the A01 and A04 drivers on Win 7 x64. I too was stuck at 300MHz GPU/150MHz Memory, and couldn't find a fix, and tried both drivers, as well as applying the HD4000 updated driver in Windows Update. I've found that uninstalling all ATI drivers, applying the HD4000 updated driver from Windows Update, then installing the A01 or A04 (A04 preferably as it's the newest driver package launched 2/21/13) driver packages result in the card being stuck at 300MHz when the Configure Switchable Graphics had the correct .exe/game selected as High Performance as you would expect it to run after installation.
The fix was to go to Right Click your desktop > Graphics Properties (ATI not Intel). This will launch the CCC. Click the Preferences button and select Advanced View. Then click the Power button in the left hand column, then Power Play. Check the Enable PowerPlay box and set both Plugged In and Battery to Maximimize performance and high Apply. If they're already set this way, change them to something else, apply, then go back and change them to the correct settings and then apply again.) Ensure the Active Power Plan at the top of this same window in the CCC reads High Performance. If not, change your Power Options to this plan in the Windows task tray Power icon. This will result in your card now going to 600MHz GPU clock/900MHz Memory Clock when High Performance applications are launched.
Yes, it's really that easy.
Tools used to verify clock speeds: HWiNFO64 live sensor view, AddGadgets GPU Meter desktop widget with PC Meter. I tried the A01 driver and EVGA 1.9.0 .exe to try to manually change the clock speed (and it took me FOREVER to find this tool on the web) as was mentioned elsewhere in the forum, and it wouldn't launch saying it was missing components or something. Also, GPU-Z would freeze on launch on my PC, so I don't recommend this tool either.
As far as games reporting the HD4000 as the current GPU, you must understand that the programs CANNOT properly identify your graphics cards as the HD4000 is still outputting the video that you're seeing, but the AMD GPU is doing the rendering. So technically the HD4000 is still the output video card, so to speak.
This creates a lot of crazy symptoms in tools used to read the GPU's in your system. I'm learning to work around it.
Also, for those who are interested in overclocking the 7670M, or feel that overclocking by a few MHz will be the only way they can get the ~600/900MHz speeds they should, below are the correct instructions. The EVGA Precision 1.9.0 doesn't work anyways and is hard to find, so use this method:
Install the latest version of MSI Afterburner from the following website:
Once it's installed, you'll need to make a few registry edit's. Click the start button and type "regedit" and hit enter. Do a "CTRL + F" and search for “enableulps” and change it's value from 0 to 1. Keep searching and change all registry entries matching "enableulps" to this value. Don't worry about the "enableulps_NA" entries, they do not need to be changed.
Now browse to "C:\Program Files (x86)\MSI Afterburner" and open “MSIAfterburner.cfg” in Notepad. Find the line that says “UnofficialOverclockingEULA =”, and add “ I confirm that I am aware of unofficial overclocking limitations and fully understand that MSI will not provide me any support on it” to the end of it. (There should be a space between the "=" and the word "I", and the .cfg file does not include it, which is why there is a space in the quotations at the beginning.)
Next, on the lline below it labeled “UnofficialOverclockingMode”, change to “0” to a “1”. Save the .cfg file and reboot your computer.
You can now change your clock speeds in MSI Overdrive!
I've never done this, but wanted to pass along the information in case anybody else needed it!
DELL-Priyanka_S
671 Posts
0
September 7th, 2012 15:00
Hi,
To assist you better please provide me with the BIOS version on the system.To check the version keep tapping the F2 key while restarting the computer.Select System Info in BIOS and you will find the BIOS version.
Meanwhile,help me with the system Service Tag in a private message.
I am sending you a private message, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access to your system records.
Please reply to my private message.
Thanks and Regards
Priyanka S
#iworkfordell
kail_sg
4 Posts
0
September 11th, 2012 03:00
Hi Priyanka,
I have the same problem as Frapie and I am very concerned and am considering returning my new Vostro 3560 for a refund if it cannot be fixed.
It is very clear that the Radeon 7670M is underperforming as 3DMark 11 rates it at 300MHz clock speed and 150MHz memory speed which is a lot slower than intended specifications as Frapie mentioned.
As a result, games such as Starcraft 2 runs at a much lower FPS than expected when compared to online benchmark websites like Notebookcheck.net and others.
I hope that this can be resolved with a simple driver or BIOS update. Otherwise it is very disappointing that DELL advertises a laptop with a videocard that is of reduced quality.
Please help me resolve this problem!
Thank you
bogdanstoik
5 Posts
0
September 14th, 2012 12:00
I also have the problem mentioned in the first post. I have made a 3dmark test to check and these are the results: www.3dmark.com/.../4389233. My BIOS version is a07 and my service tag number is .
bogdanstoik
5 Posts
0
September 14th, 2012 12:00
However, with the latest drivers i get these results: www.3dmark.com/.../4389644
Exempt
8 Posts
0
September 14th, 2012 21:00
Hello! That is a mistake from 3DMark11 when the benchmark program is reading your system. If you want a more accurate reading of your system, you should download a tool called GPU-Z, and then use a Graphics Card Stress Test Test such as Furmark or MSI Kombustor. When you have installed both programs, run GPU-Z and click the Sensors tab on the top then run any Graphics Card Stress Test and you will see it reach it's full speed. As you can see on the Bar Graph, most people are getting around the same score as you do. Also, as you saw on your previous benchmark with the LATEST driver, the reading was accurate and only showed a 24 Point difference which is well in MARGIN OF ERROR . The only reason why there are errors reading your graphics card would be the technology put into it putting it AT LOWER clock rates in order to preserve battery life and sometimes 3DMark11 would read your system info while your graphics card is at an energy efficient mode resulting in that 300mhz core/150mhz memory clock speed. ( My HD6470m would clock down to 100mhz/150mhz ). Hope I helped!
kail_sg
4 Posts
0
September 14th, 2012 22:00
Thanks guys for the contributions.
My BIOS version is A05 now, do you think it will improve the graphics card if I upgrade it to A07?
Secondly, where do I find the latest graphics drivers? My graphics drivers are 8.933.3.4 now.
Should I look for drivers on DELL support site or AMD website or just relying on Windows Update?
I have switchable graphics with Intel HD 4000 and the 7670M.
bogdanstoik
5 Posts
0
September 15th, 2012 02:00
@kail_sg
I just downloaded the AMD driver from www2.ati.com/.../12-8_vista_win7_win8_64_dd_ccc.exe
bogdanstoik
5 Posts
0
September 15th, 2012 02:00
@Exempt
I was suspecting that behavior. Thanks for confirming it.
Frapie
7 Posts
0
September 17th, 2012 12:00
I believe I have found a solution to the problem. The laptop is not able clock itself to 600MHz clock and 900MHz memory speed on its own. I downloaded EVGA Precision to test the GPU. I tested running the GPU on 600MHz clock and 900MHz memory , GPU-Z still showed it ran at 300MHz/150MHz. So then I test overclocking the clock speed to 605MHz and the memory to 905MHz, and it worked like a charm! FPS in games doubled and ran smooth. GPU-Z also displayed 605MHz/905MHz. After I exited my games, the speeds always returns back to 300MHz/150MHz
So I have come to believe that Dell made the GPU run in energy saving mode by default, but would clock itself to stock speeds when required (such as the playing of games). My conclusion is that the problem came in with the function that detects when to clock itself to support 3D applications (not working the way it should work).
kail_sg
4 Posts
0
September 18th, 2012 06:00
Frapie,
How did you overclock the GPU using EVGA Precision X? When I downloaded and installed it, it says that the videocard is not supported when I tried clicking on 'Adjust voltage'. And the sliders for voltage are greyed out and disabled.
I also saw that EVGA Precision's for nvidia cards only in the Readme, so how did you manage to do it?
Thanks! I'm hoping that this will solve the underperforming problems. The switchable graphics tech is buggy and both Dell and AMD aren't really helping with this matter either.
bogdanstoik
5 Posts
0
September 18th, 2012 13:00
There is a new version of the video driver on the Dell Drivers portal.Maybe you should check that out.
http://www.dell.com/support/drivers/ro/ro/robsdt1/DriverDetails/Product/vostro-3560?driverId=3W32N&osCode=W764&fileId=3003497120
Frapie
7 Posts
0
September 18th, 2012 13:00
The newest version of EVGA is the EVGA Precision X, but I am not currently using the newest version. I believe I experienced the same problem that you did with the sliders being greyed out. When I downloaded and tried an older version of EVGA (EVGA Precision v1.9.0) I found that I was able to adjust my core and memory clock speeds.
I set both to desirable values, and when I press the "apply" button, the graphics card would overclock itself to the values you set when you run a 3D intense application, such as a game. Note when not using the GPU or if you are only e.g. browsing the web with it, it underclocks itself again to a power-saving mode of 300MHz/150MHz.
Do note that when I set my clock values to stock speeds (600MHz core clock and 900MHz memory clock), the GPU does not overclock itself. It remains stuck at 300MHz/150MHz. Any other values you insert, and it will work. I am currently running it on 601MHz core clock and 901MHz memory clock and it works perfect now.
Lastly, to apply the overclocking, you have to enter the application and overclock it each time (after a restart it has been restored to default settings). There is a setting within the GUI of EVGA that gives the application permission to overclock the GPU on startup, saving you that time.
free_refil
86 Posts
1
March 10th, 2013 13:00
Hello, I'm writing to inform anyone who may run into this issue. I've found a fix for it.
This comes after a fresh install of Windows 7. The stock Windows 7 installation I received already had this setup for me and was working properly. However, I upgraded to an SSD and noticed my games were not running the same as they had used to. I started doing some reading and found that the GPU was not running at the correct clock speeds. I've verified that this works on both the A01 and A04 drivers on Win 7 x64. I too was stuck at 300MHz GPU/150MHz Memory, and couldn't find a fix, and tried both drivers, as well as applying the HD4000 updated driver in Windows Update. I've found that uninstalling all ATI drivers, applying the HD4000 updated driver from Windows Update, then installing the A01 or A04 (A04 preferably as it's the newest driver package launched 2/21/13) driver packages result in the card being stuck at 300MHz when the Configure Switchable Graphics had the correct .exe/game selected as High Performance as you would expect it to run after installation.
The fix was to go to Right Click your desktop > Graphics Properties (ATI not Intel). This will launch the CCC. Click the Preferences button and select Advanced View. Then click the Power button in the left hand column, then Power Play. Check the Enable PowerPlay box and set both Plugged In and Battery to Maximimize performance and high Apply. If they're already set this way, change them to something else, apply, then go back and change them to the correct settings and then apply again.) Ensure the Active Power Plan at the top of this same window in the CCC reads High Performance. If not, change your Power Options to this plan in the Windows task tray Power icon. This will result in your card now going to 600MHz GPU clock/900MHz Memory Clock when High Performance applications are launched.
Yes, it's really that easy.
Tools used to verify clock speeds: HWiNFO64 live sensor view, AddGadgets GPU Meter desktop widget with PC Meter. I tried the A01 driver and EVGA 1.9.0 .exe to try to manually change the clock speed (and it took me FOREVER to find this tool on the web) as was mentioned elsewhere in the forum, and it wouldn't launch saying it was missing components or something. Also, GPU-Z would freeze on launch on my PC, so I don't recommend this tool either.
As far as games reporting the HD4000 as the current GPU, you must understand that the programs CANNOT properly identify your graphics cards as the HD4000 is still outputting the video that you're seeing, but the AMD GPU is doing the rendering. So technically the HD4000 is still the output video card, so to speak.
This creates a lot of crazy symptoms in tools used to read the GPU's in your system. I'm learning to work around it.
Hope this helps!
free_refil
86 Posts
0
March 11th, 2013 14:00
Also, for those who are interested in overclocking the 7670M, or feel that overclocking by a few MHz will be the only way they can get the ~600/900MHz speeds they should, below are the correct instructions. The EVGA Precision 1.9.0 doesn't work anyways and is hard to find, so use this method:
Install the latest version of MSI Afterburner from the following website:
http://event.msi.com/vga/afterburner/download.htm
Once it's installed, you'll need to make a few registry edit's. Click the start button and type "regedit" and hit enter. Do a "CTRL + F" and search for “enableulps” and change it's value from 0 to 1. Keep searching and change all registry entries matching "enableulps" to this value. Don't worry about the "enableulps_NA" entries, they do not need to be changed.
Now browse to "C:\Program Files (x86)\MSI Afterburner" and open “MSIAfterburner.cfg” in Notepad. Find the line that says “UnofficialOverclockingEULA =”, and add “ I confirm that I am aware of unofficial overclocking limitations and fully understand that MSI will not provide me any support on it” to the end of it. (There should be a space between the "=" and the word "I", and the .cfg file does not include it, which is why there is a space in the quotations at the beginning.)
Next, on the lline below it labeled “UnofficialOverclockingMode”, change to “0” to a “1”. Save the .cfg file and reboot your computer.
You can now change your clock speeds in MSI Overdrive!
I've never done this, but wanted to pass along the information in case anybody else needed it!