Could you please elaborate the issue. For how long have you been facing this issue? Have you made any hardware or software changes to the system? What is the operating system installed on your computer?
The driver you mentioned is available for Windows 8 operating system.
I have only just bought this computer. There was a graphic issue in playing URU (called Relto snow) so I was trying to update the video drivers as it appears to be a driver issue. I also did a factory reset prior to trying to install the Intel video driver. I read elsewhere in the forums that I should update the bios first?? Should I?
Thank you for your response. May I know the issue that you are facing while playing the game. Please check which options have a yellow exclamation or question mark in Device Manager (share screenshot if possible).
You can update the BIOS of the computer and then try to update the video driver. Here is the link to update BIOS: http://dell.to/SLdgCM Note: Before updating BIOS please ensure that: *Battery is 10%> or >10% charged *Battery charger should be connected *No external devices (flash drives, printers, external hard drives) should be connected. *All other programs should be closed and documents saved
Thank you for your response. I understand it could upsetting not to be able to use the computer. May I know the issue you are facing while playing the game. Please check if there is a yellow exclamation or question mark in Device Manager (share screenshot if possible).
I would recommend you to uninstall the graphics card from device manager and then update the graphics card.
Right click on the right hand bottom corner of the screen, choose 'Device Manager'
Expand ‘Display Adapters’
Right click -> choose ‘Uninstall’
Restart the computer and try to update the graphics card
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
I have just recently bought two almost identical laptops.
One is the:
Inspiron 17R SE 7720
Service Tag:
The 17R works perfectly.
The one with the problem I bought for my wife is:
Inspiron 15R SE 7520
Service Tag:
The only difference I can see is that the 17R has the Nvidio GeForce GT65M card, whereas the 15R has the AMD Radeon HD7730M.
It is very likely the Intel HD Graphics 4000 card that is related to the problem.
The problem is that in Myst Online URU, the textures are all white, as if it has snowed. If I disable the Intel HD Graphics, this fixes the problem, but obviously isn't a solution.
It did work once when I changed some of the settings, I think I changed/rolled back drivers, but I can't seem to get it back to work now. So it should be fixable.
I have tried different settings in the Intel Control Centre/Intel HD Graphics, but without luck.
In Catalyst I have set URU to High performance (which I think it should be), so that I assume it is using the AMD card, but maybe it isn't working?
There is a new Intel Graphics driver but it won't install, it says the system isn't supported, which doesn't make sense as it is the one specific for the 15R that I downloaded from my account.
Please help.
Also, when I choose 'Uninstall', do I also choose 'Delete the driver software from this computer'?
I assume also we are uninstalling the Intel HD Graphics 4000 card not the AMD Radeon card?
Thank you for the information. I appreciate your technical expertise. I would recommend you to uninstall both Intel and AMD Radeon including the driver software by checking the box. Then restart the computer and install the drivers from the link mentioned below:
I have contacted Dell by phone to return my laptop for a refund under the 15 day option in the terms and conditions
"7.2 New Dell-branded Products (excluding Dell co-branded products) purchased under these Terms and Conditions directly from Dell by Customer may be returned by the Customer up to 15 days from the date of the invoice for a replacement, refund or credit of the purchase price in accordance with Dell's Returns and Refund for Change of Mind Policy in effect in Australia at the date of the invoice."
Brother I also have same laptop dell inspiron 15r se ,,, firstly first two networks are not downloaded by site I think its a site error please fix it and secondly my intel video driver and WIDI driver and system utility driver are not install these three drivers are have same error which is system cant fulfil the requirements please tell how can I fix it???
I too have the same problem. I was on the phone with Tech Support a few weeks ago and they got it up and running after three hours. I tried it tonight and again, I cannot get WIDI to work. I have Push2TV and am trying to watch movies from Amazon Instant Video to my HDTV. I look in my Start/Programs and found the Intel folder and WIDI folder. When I open the WIDI folder it says (empty). I tried to install the Widi driver and it says it's installed. I'm at my wits end with this thing. Help please someone!!!
Not supported message on the Intel HD 4000, the amd 770m doesn't kick in half the time or keeps giving an error.
To make matters worse windows update, updates the Intel HD 4000 to a non gpu switchable driver (non dell) and you cant then install a windows 8 driver from dell, you couldn't make it up.
still no further forward after spending all day reading pointless responses from dell, install this, uninstall change the order etc. what a disgrace. How hard is it guys to get a driver working?
I even let dell scan my laptop to give me a list of the drivers for download and it proceeds to lets me download apparently "non supported drivers for the HD 4000" why?
everyone is having this issue and dell are sitting doing nothing. the drivers for windows 8 for this machine dont work how many people need to ask the same thing before they are fixed?
Same issue. Was running Windows 7 fine. Decided to move to Windows 8, did a clean install. Now I find that none of the video drivers on Dell's site actually work. The Radeon drivers crash with a black screen when installing. The Intel drivers fail to install with the error message mentioned in this thread. It is painfully obvious Dell did no QA at all. This will be my last PC purchased with Dell. Funny how at work we don't have any issues like this now that we have moved from Dell to HP for our servers and desktops/laptops. I should have learned the last time I ordered from Dell. Three computers, and I have yet to have anything that vaguely resembles a good experience. I wish I were lucky enough to return this piece of garbage.
DELL-Appu S
4 Operator
•
3.1K Posts
0
December 10th, 2012 00:00
Hi Catsilversun,
Could you please elaborate the issue.
For how long have you been facing this issue?
Have you made any hardware or software changes to the system?
What is the operating system installed on your computer?
The driver you mentioned is available for Windows 8 operating system.
Please reply with the information.
catsilversun
11 Posts
0
December 10th, 2012 00:00
Hello.
I have only just bought this computer. There was a graphic issue in playing URU (called Relto snow) so I was trying to update the video drivers as it appears to be a driver issue. I also did a factory reset prior to trying to install the Intel video driver. I read elsewhere in the forums that I should update the bios first?? Should I?
It is a Windows 8 laptop, Inspiron 15R SE 7520
DELL-Appu S
4 Operator
•
3.1K Posts
0
December 10th, 2012 01:00
Hi Catsilversun,
Thank you for your response. May I know the issue that you are facing while playing the game. Please check which options have a yellow exclamation or question mark in Device Manager (share screenshot if possible).
You can update the BIOS of the computer and then try to update the video driver. Here is the link to update BIOS: http://dell.to/SLdgCM
Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged
*Battery charger should be connected
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved
Please reply if you have any questions.
catsilversun
11 Posts
0
December 10th, 2012 05:00
Hi.
I updated the bios ok, but it still has the same error message when I try to update the Intel driver. Very frustrating.
DELL-Appu S
4 Operator
•
3.1K Posts
0
December 11th, 2012 01:00
Hi Catsilversun,
Thank you for your response. I understand it could upsetting not to be able to use the computer. May I know the issue you are facing while playing the game. Please check if there is a yellow exclamation or question mark in Device Manager (share screenshot if possible).
I would recommend you to uninstall the graphics card from device manager and then update the graphics card.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Please reply if you have any questions.
catsilversun
11 Posts
0
December 11th, 2012 04:00
Hi.
I have just recently bought two almost identical laptops.
One is the:
Inspiron 17R SE 7720
Service Tag:
The 17R works perfectly.
The one with the problem I bought for my wife is:
Inspiron 15R SE 7520
Service Tag:
The only difference I can see is that the 17R has the Nvidio GeForce GT65M card, whereas the 15R has the AMD Radeon HD7730M.
It is very likely the Intel HD Graphics 4000 card that is related to the problem.
The problem is that in Myst Online URU, the textures are all white, as if it has snowed. If I disable the Intel HD Graphics, this fixes the problem, but obviously isn't a solution.
It did work once when I changed some of the settings, I think I changed/rolled back drivers, but I can't seem to get it back to work now. So it should be fixable.
I have tried different settings in the Intel Control Centre/Intel HD Graphics, but without luck.
In Catalyst I have set URU to High performance (which I think it should be), so that I assume it is using the AMD card, but maybe it isn't working?
There is a new Intel Graphics driver but it won't install, it says the system isn't supported, which doesn't make sense as it is the one specific for the 15R that I downloaded from my account.
Please help.
Also, when I choose 'Uninstall', do I also choose 'Delete the driver software from this computer'?
I assume also we are uninstalling the Intel HD Graphics 4000 card not the AMD Radeon card?
Cat
DELL-Appu S
4 Operator
•
3.1K Posts
0
December 12th, 2012 04:00
Hi Catsilversun,
Thank you for the information. I appreciate your technical expertise. I would recommend you to uninstall both Intel and AMD Radeon including the driver software by checking the box. Then restart the computer and install the drivers from the link mentioned below:
http://dell.to/TFvZTC
http://dell.to/SX4RyI
Please reply with the findings.
catsilversun
11 Posts
0
December 12th, 2012 17:00
Hi.
I have tried this.
It will not install the Intel driver, saying that the system is not supported.
When I install the AMD driver, it appears to work, but it then simply re-installs the old driver.
There are numerous posts in the Dell forums about these problems.
I have spent the last week since I bought the 15R trying to fix things, the laptop will not work for what I wanted it for.
There is obviously a problem with one or all of switchable graphics, AMD video cards/drivers and Intel cards/drivers.
Regrettably, please advise how to return this system as the setup is obviously faulty.
Thanks
catsilversun
11 Posts
0
December 13th, 2012 20:00
Hi.
I have contacted Dell by phone to return my laptop for a refund under the 15 day option in the terms and conditions
"7.2 New Dell-branded Products (excluding Dell co-branded products) purchased under these Terms and Conditions directly from Dell by Customer may be returned by the Customer up to 15 days from the date of the invoice for a replacement, refund or credit of the purchase price in accordance with Dell's Returns and Refund for Change of Mind Policy in effect in Australia at the date of the invoice."
DELL-Appu S
4 Operator
•
3.1K Posts
0
December 14th, 2012 02:00
Hi Catsilversun,
I regret the inconvenience that you have been through. Let me know if you need any further assistance. I will be happy to help.
Shanawar Zaman
2 Posts
0
March 7th, 2013 08:00
Brother I also have same laptop dell inspiron 15r se ,,, firstly first two networks are not downloaded by site I think its a site error please fix it and secondly my intel video driver and WIDI driver and system utility driver are not install these three drivers are have same error which is system cant fulfil the requirements please tell how can I fix it???
docgecko2
1 Message
0
March 14th, 2013 21:00
I too have the same problem. I was on the phone with Tech Support a few weeks ago and they got it up and running after three hours. I tried it tonight and again, I cannot get WIDI to work. I have Push2TV and am trying to watch movies from Amazon Instant Video to my HDTV. I look in my Start/Programs and found the Intel folder and WIDI folder. When I open the WIDI folder it says (empty). I tried to install the Widi driver and it says it's installed. I'm at my wits end with this thing. Help please someone!!!
Michael2083
7 Posts
0
March 29th, 2013 16:00
Not supported message on the Intel HD 4000, the amd 770m doesn't kick in half the time or keeps giving an error.
To make matters worse windows update, updates the Intel HD 4000 to a non gpu switchable driver (non dell) and you cant then install a windows 8 driver from dell, you couldn't make it up.
still no further forward after spending all day reading pointless responses from dell, install this, uninstall change the order etc. what a disgrace. How hard is it guys to get a driver working?
I even let dell scan my laptop to give me a list of the drivers for download and it proceeds to lets me download apparently "non supported drivers for the HD 4000" why?
Michael2083
7 Posts
0
March 31st, 2013 20:00
everyone is having this issue and dell are sitting doing nothing. the drivers for windows 8 for this machine dont work how many people need to ask the same thing before they are fixed?
calebmckay
1 Message
0
April 7th, 2013 21:00
Same issue. Was running Windows 7 fine. Decided to move to Windows 8, did a clean install. Now I find that none of the video drivers on Dell's site actually work. The Radeon drivers crash with a black screen when installing. The Intel drivers fail to install with the error message mentioned in this thread. It is painfully obvious Dell did no QA at all. This will be my last PC purchased with Dell. Funny how at work we don't have any issues like this now that we have moved from Dell to HP for our servers and desktops/laptops. I should have learned the last time I ordered from Dell. Three computers, and I have yet to have anything that vaguely resembles a good experience. I wish I were lucky enough to return this piece of garbage.