Hi x-zen,

This can either be an issue with the video drivers or with the Power DVD itself. First, I will recommend you to uninstall and re install video drivers to see if that fixes the issue:

1. Click on "Start" and right click on "Computer".
2. Click on "Manage" and click on "Device Manager".
3. Go to "display adapters" and right click on both Intel and AMD drivers and click on "uninstall".
4. Check the box for both the drivers to delete the software.
5. Once the video drivers and uninstalled, restart your system windows will install driver for Intel video card automaticallly.
6. Once Intel driver is installed, click on the link: http://dell.to/PsUEI0
7. Click on "Get Driver" and click on "Single file download".
8. Click on "Save" and save the driver on the desktop.
9. Right click on the driver that is saved on the desktop and click on "run as administrator".
10. Install the driver following the on screen instructions.
11. Restart your system.

 Associate the application to High Performance GPU processor using AMD Catalyst Control Center and check if the issue is resolved. If the issue is not resolved, uninstall and re install to the Power DVD :

1. Click on "Start" and click on "Control Panel".
2. Click on "Programs and features".
3. A list of applications installed on your system will open.
4. Right click on CyberLink PowerDVD and click on uninstall.
5. Restart your system and click on the link: http://bit.ly/OG7TX1
6. Select your country.
7. Click on "Continue".
8. Sign in to your "Dell My Account". (You can create a Dell account by clicking on "Create a Dell Account" in case you do not have a Dell account).
9. Go through the terms and conditions and check "I have read, understand and agree with the terms and conditions of My Dell Downloads website".
10. Click on "Register System".
11. You will get list of factory installed applications.
12. Install Cyber PowerDVD from it and follow the on screen instructions.

Restart your system and again associate the application to High Performance GPU processor using AMD Catalyst Control Center and check if the issue is resolved. In case the issue still persists, update the system BIOS:

 Note: Please save all your data as your system will restart automatically after the BIOS update. The ac adapter should be connected and the battery should be at least 10% charged. Please disconnect all the external devices connected to the system before updating the BIOS:

1. Click on the link: http://dell.to/OHd8rj
2. Click on "Get Driver" and click on "Single file download".
3. Click on "Run" and update the BIOS following the on screen instructions.

Keep me posted. Please reply for any questions. 

Hi Vikram,

Thank you for your reply.

Unfortunately all those things didn't solve the problem.

- I updated BIOS

- I reinstalled Intel and AMD video drivers

- I reinstalled PowerDVD and installed extra 'critical' update

PowerDVD still uses only Intel GPU when playing movies, whilest AMD GPU is permanently turned off (or is activated by another application assigned to High Performance GPU).

I understand that having newest versions of BIOS and drivers is in general a good idea, however as the laptop was ordered about one month ago it must have worked with the previous versions of BIOS and video drivers as well.

Would you check if someone in Dell really tested the PowerDVD on Inspiron 7520 with AMD Radeon HD 7730M and those tests can confirm that PowerDVD is actually able to use the AMD GPU, please?

If so, what versions of PowerDVD, BIOS, Intel and AMD video drivers they used?

Making PowerDVD working properly on my laptop is a critical thing, because playing movies directly from blu-ray drive was one of the key features I choose the laptop for.

Thanks.

Hi,

The PowerPlay setting is on 'Maximize Performance'.

Please note, that the issue is related to the PowerDVD and switchable graphics with AMD Radeon 7730M only. 

Other media players such as for example Media Player Classis - Home Cinema, VLC, PotPlayer can properly activate High Performance GPU.

Also PowerDVD works fine, but only on Intel HD 4000 GPU. As the card isn't brilliant there are some performance issues...

So before asking me to re-install everything would you ensure, please that the configuration:

PowerDVD + switchable graphics + AMD Radeon 7730M 

is supported?

I expect clear answer from you:

EITHER - 

1) Yes, the PowerDVD can properly activate and work on High Performance AMD Radeon 7730M on Inspiron 7520 laptop. I can guarantee that because Dell verified it on the following configuration: (please specify...)

OR

2) No,  the PowerDVD can not work properly on Inspiron 7520 because it works only on Intel HD 4000 GPU and can not take advantage of High Performance AMD Radeon 7730M. The configuration which Dell sold for you is rubbish.

Thanks.

Hi x-zen,

I understand and appreciate the questions. We are still researching about the issue and have forwarded it to our Product Group team. As soon as we have some updates, we'll share those with you. Please be assured we will get back to you with the best possible resolution. I really appreciate your patience.

Please reply for any further questions.

That's OK.

I'm looking forward to hearing from you.

Regards

Hi x-zen,

Hi x-zen,

Please allow us another 2 to 3 business days. Thank you for your co operation.

That's fine.

Thank you for the update.

Thank you for the answer.

Cheers

If I peformed a new installation of my OS (win8 pro on this notebook - didnt used the recovery) how can I reinstall the Cyberlink software for my Blueray drive? (Inspiron 15r se)

Where is the software located?

Hi Quantitec,

If Cyberlink was pre installed on your system when you purchased it, please follow the below steps to re install it:

• Click on the link: http://bit.ly/OG7TX1
• Select your country in the drop down and click on 'Continue'.
• If you already have an account on the Dell's website, please use the same user name and password or else, you can create a new account by clicking on 'Create a new account'.
• Please go through the terms and conditions and check the box which says “I have read, understand, and agree with the terms and conditions of the 'My Dell Downloads' website.
• Click on 'Register System'.
• You will get a list of factory installed software.
• You should get an option to install Cyberlink from the list of applications available.
• Note: Please follow these steps from your 15r SE system.

In case you purchased Cyberlink seperately, you should have received a disk from which you can re install it.

Keep me posted. Please reply for any further questions