The hard drive needs to be replaced. What model system do you have?
If it's under warranty, call Dell with the error and they'll replace the drive. If it's out of warranty, you will need to purchase a new 2.5" 9.5 mm or slimmer SATA notebook hard drive.
Remove the battery, unplug the system and hold the power button for 30 seconds. Plug the adapter into the wall and ensure the LED on it (or on the power cord) comes on. If it doesn't, the adapter is faulty. If it does, but the system won't power up at all, the mainboard is bad. If the system is out of warranty, you might want to consider a warranty extension - the cost to replace a mainboard will be a few hundred dollars.
ejn63
9 Legend
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87.5K Posts
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September 7th, 2012 10:00
The hard drive needs to be replaced. What model system do you have?
If it's under warranty, call Dell with the error and they'll replace the drive. If it's out of warranty, you will need to purchase a new 2.5" 9.5 mm or slimmer SATA notebook hard drive.
engelvalentine
3 Posts
0
September 7th, 2012 10:00
Im not sure how to check with the type of model if its the product key or express service tags?
ejn63
9 Legend
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87.5K Posts
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September 7th, 2012 15:00
Go into the BIOS setup (F2 at powerup). The system model will be displayed on the first screen.
engelvalentine
3 Posts
0
September 7th, 2012 17:00
um, im not sure if anyone is reading this post properly
MY NOTEBOOK WILL NOT TURN ON!!!!.
it gave me the issues prior of the error message but now it just WILL NOT TURN ON.
vhenzman
1 Message
0
September 7th, 2012 18:00
I did all that and my computer will come on for about 5 seconds then the screen goes black but the
button stays lite. My question is ___I have had a battery replacement message for awhile now but it
has always worked with the AC plug. Now it will not, can this be the reason? Could this have harmed
my computer or should I just buy a new battery module to fix the problem.
ejn63
9 Legend
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87.5K Posts
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September 7th, 2012 18:00
Remove the battery, unplug the system and hold the power button for 30 seconds. Plug the adapter into the wall and ensure the LED on it (or on the power cord) comes on. If it doesn't, the adapter is faulty. If it does, but the system won't power up at all, the mainboard is bad. If the system is out of warranty, you might want to consider a warranty extension - the cost to replace a mainboard will be a few hundred dollars.
ejn63
9 Legend
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87.5K Posts
0
September 7th, 2012 19:00
If the system will run on AC alone, without the battery - then it may be you have a bad battery. If it won't, that's not the problem.