If the diagnostics have passed, it indicates there are no hardware failures, so it may be an issue with the operating system or any other software. Please share the following information:
Is the system booting up in Safe mode?
What is the Stop Error mentioned on the blue screen?
If the system is booting up in safe mode you can try to do a system restore to a previous date.
Note: Before you start System Restore, save any open files and close all programs. System Restore will restart your PC.
Open System Restore by clicking the Start button . In the search box, type System Restore, and then, in the list of results, click System Restore. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Follow the steps in the wizard to choose a restore point and restore your computer
Just to be sure I would recommend you to run the diagnostics once again. Please follow the steps below to run the diagnostics:
1. Restart the system and starting tapping the key once a second until the ‘One Time Boot’ menu appears (if the computer boots to Windows turn the computer off and try again). 4. At the ‘One Time Boot’ menu, press the arrow key to highlight ‘Diagnostics’, ‘PSA+’ or ‘Enter ePSA’, then press to begin the diagnostics. 5. Note down any error codes and accompanying validation code that appear and let the tests continue. 6. Please share the error codes and validation codes so that I can analyze them and suggest further action.
For more information you can also check article no. 266787 and 266590 on www.support.dell.com
Just wanted to check if the above steps helped you to resolve the issue. If you are still having any issues, please reply and I will be glad to help you.
Dell_Abhishek_B
551 Posts
0
November 6th, 2012 18:00
Hi,
If the diagnostics have passed, it indicates there are no hardware failures, so it may be an issue with the operating system or any other software. Please share the following information:
If the system is booting up in safe mode you can try to do a system restore to a previous date.
Note: Before you start System Restore, save any open files and close all programs. System Restore will restart your PC.
Follow the steps in the wizard to choose a restore point and restore your computer
Just to be sure I would recommend you to run the diagnostics once again. Please follow the steps below to run the diagnostics:
1. Restart the system and starting tapping the key once a second until the ‘One Time Boot’ menu appears (if the computer boots to Windows turn the computer off and try again).
4. At the ‘One Time Boot’ menu, press the arrow key to highlight ‘Diagnostics’, ‘PSA+’ or ‘Enter ePSA’, then press to begin the diagnostics.
5. Note down any error codes and accompanying validation code that appear and let the tests continue.
6. Please share the error codes and validation codes so that I can analyze them and suggest further action.
For more information you can also check article no. 266787 and 266590 on www.support.dell.com
http://dell.to/OUGnqT
http://dell.to/VRG2ad
Please reply for any further help.
Dell_Abhishek_B
551 Posts
0
November 8th, 2012 01:00
Hi,
Just wanted to check if the above steps helped you to resolve the issue. If you are still having any issues, please reply and I will be glad to help you.