Hi PB,

To isolate the issue, please help me understand if the stuttering noise comes from the right side of the computer or from the left side.

I recommend running diagnostics on the computer(Hold down the Fn + Power button simultaneously).Also, I request you to private message system service tag number, Owners name and contact number. To private message, accept my friend request; click on my user name and click start conversation.

Awaiting your response!

it is coming from the right side of the computer, sure form the speaker on the backside of the laptop

i think i have the same problem, with me it is definatily the back speaker, it is even making noise when there is a headset plugged in or i have muted the sound!!

Hi lelle dell,

Let me know the system model so that I can provide you with the better resolution.

Also, run the diagnostics on the computer(restart the computer and hold down Fn and Power button).

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

I just received my laptop today, and I am having the exact same issues as lelle dell, the skull candy speaker from the bottom right of the laptop keeps making static/crackling sounds when playing audio/running programs/having headphones plugged in.

hi Saillias,

i have stgill no answer to this problem, it is so enoying!!  i am serious thinking about to remove the back speaker

Productmodel:

Inspiron 5720

Servicetag:

<ADMIN NOTE: Service tag removed per privacy policy>

i bought the laptop in holland, but i stay on the moment in Latvia, i realy need this laptop.

The noise is also coming from the back speaker when i put the headset in the laptop, but the noise is not always there only when i use the laptop more intensively, like with youtube or skype, or several open internet pages it is there.

great sales support of dell!! but technical support there is not, i just simply cannot get in contact with someone to help me with my new malfunctioning laptop.  Static noise is still regurarly coming from the back speaker.

on another forum i discovered that when i unlug the power cable the noise is gone, when i put it back in the noise is also back.

Hi lelle dell,

I regret for the delayed response.

Could you please use another know good adapter and check if the noise stops?

This is an issue with the speakers and the adapter port as well.

Kindly private message me the service tag so that I can go ahead and help you with the service on the computer.

I could see that the service tag was removed as it was sent out publicly in the forum.
Kindly Private message me the service tag.

Awaiting your response!

Still donot have technical support!!

Could someone help me?

Hello, I just received my new 17R 5720 laptopI and I have the same problem, strange noises from  back speaker.

I received my 17R SE 3 days ago and same problem.

As soon as I use any app or web site that plays sound, even with the headphones in (or not) a loud crackling starts from the speakers ( I think it is the one on the right). I have un-installed the audio drivers and re installed them, which did not help. I did a clean install of Windows... did not help.

I also have found that if I unplug the power adaptor the noise stops, but as as soon as I plug it in again the noise starts again. My guess is that as soon as the battery runs a bit low due to intensive use such as video, the charger kicks in and that starts the crackling sound which is like static. Muting the speakers doesn't help, but restarting the computer will stop the sound until I start another video or similar, then the crackling starts again.

Stopping the video does not stop the crackling/static sound.

My guess is that there is a problem with the hardware, probably the power circuits and charging hardware.

I will be phoning Dell on Monday.

My guess is that there is a problem with the hardware, probably the power circuits and charging hardware.

That is correct for your model, the 17R SE, but not necessarily for the 17R model that is the subject of this thread. To see more about the 17R SE problem see its section in the Choppy/Skipping Audio FAQ. But you are correct, you have to contact Dell to get it repaired.