Inconvenience is regretted. I have forwarded your case to our research team to find out the cause of the issue. Will get back with the resolution within two business days. Meanwhile, would request you to send your computer's Service Tag and the Operating system installed on your computer in a private message.
I am sending you a private message, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access your system records.
I suggest that you uninstall the 'ATI Catalyst control' first and then reinstall it. The following steps will help you in reinstalling 'Catalyst Control Center':
Go to Start menu> Control Panel> Programs and features. Once the programs window opens locate the ATI Video driver and uninstall by right clicking on it.
Once done, restart the system and download the latest driver from the following link:
i purchased the same item last week it arrived yesterday and am having the same problems, 1 hour on the phone to dells super technical support taking control of my laptop and still nothing, she did exactly what i did the day before so all the was accomplished was me building up a massive phone bill.
any ideas on this or will this be a case of returning this piece of junk?????
Unfortunately I haven't yet found any valid solution to this problem, even after reinstalling the driver designated to my service tag. I've also confirmed that the Radeon GPU was never in use by the laptop at any time, whether in shared memory support or main.
The drivers provided seem to be the problem as I've been able to create skeleton drivers for Linux and the GPU is detected and working. I've also tried locking the Intel GPU out of BIOS and modding it to detect only the ATI GPU as main, but the system BIOS doesn't have that option and I haven't tried modding it in fear of losing warranty.
I've tried several other drivers provided by AMD and none of them works. This GPU model seems to be working on other notebook computers by HP and Acer, so that rules out the issue being hardware related.
Unless DELL roles out good drivers or full BIOS for this model, we'll never be able to use the ATI GPU for gaming or anything else for that matter.
I found a BIOS update in the drivers section, however when I attempt to download it gives me an error message "Sorry, the requested file could not be downloaded." revision A11, I'm currently using revision A07.
i reinstalled the catalyst control and then re opened went to power and selevt my programs from the list which i want to use the ATI card this work i can play battlefield 3 and medal of honor no problem, the only downside now is every time catalyst upates it removes the power settings so i have to keep rolling back to enable high performance mode on each program,
there is NO way to keep the whole machine running on the ATI card permanantly.
You mentioned that CCC has updated on your machine, can you please tell me what revision is that update? CCC on my machine says I'm up to date, I have the one downloaded from the drivers page.
The switchable graphics control to switch to "High Performance" in the CCC doesn't actually do anything except for managing threading on the Intel HD 4000 GPU to ignore battery saving, which in turn gives a little kick to the graphics acceleration, but it doesn't activate the Radeon GPU whether in support shared memory or independent
To all who have the same issue with Catalyst Control Center, please send me Service Tag (only in Private Message) of your computer. You could click on Start Conversation to send a private message.
To everyone still experiencing issues ( which is actually everyone), AMD updated their latest Beta driver a couple of weeks ago, I've tested the update and it does improve threading, DirectX, Direct3D and OpenGL rendering, especially the problems with tessellation in games. It doesn't fix the problem with graphic switch module or power threading but still an improvement to the overall experience.
Note that before you install this update, it is recommended (since this is a Beta) that you back up your current driver version from device manager so you can roll back in case of fatal issues.
These GPU drivers don't actually improve anything, as a matter of fact, they are more bugged than the driver on Windows 7, which is kind of weird given that they are exactly the same thing.
DELL-Priyanka_S
671 Posts
0
September 21st, 2012 13:00
Hi,
Inconvenience is regretted. I have forwarded your case to our research team to find out the cause of the issue. Will get back with the resolution within two business days. Meanwhile, would request you to send your computer's Service Tag and the Operating system installed on your computer in a private message.
I am sending you a private message, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information so I may access your system records.
Please reply to my private message.
Thanks and Regards
Priyanka S
#iworkfordell
saadooo
4 Posts
0
October 13th, 2012 18:00
the same exact problem is happening with me with the same laptop model , I hope to find a solution and pass it to me.
DELL-Harish R
677 Posts
0
October 17th, 2012 02:00
Hi saadooo,
I suggest that you uninstall the 'ATI Catalyst control' first and then reinstall it. The following steps will help you in reinstalling 'Catalyst Control Center':
Go to Start menu> Control Panel> Programs and features. Once the programs window opens locate the ATI Video driver and uninstall by right clicking on it.
Once done, restart the system and download the latest driver from the following link:
http://dell.to/RVGXiF
I hope this helps.
Please let me know in case of any queries.
Thanks and regards
Harish R
#iworkfordell
jimbo85
5 Posts
0
October 18th, 2012 06:00
i purchased the same item last week it arrived yesterday and am having the same problems, 1 hour on the phone to dells super technical support taking control of my laptop and still nothing, she did exactly what i did the day before so all the was accomplished was me building up a massive phone bill.
any ideas on this or will this be a case of returning this piece of junk?????
jackmayerz
7 Posts
0
October 29th, 2012 11:00
Hi,
Unfortunately I haven't yet found any valid solution to this problem, even after reinstalling the driver designated to my service tag. I've also confirmed that the Radeon GPU was never in use by the laptop at any time, whether in shared memory support or main.
The drivers provided seem to be the problem as I've been able to create skeleton drivers for Linux and the GPU is detected and working. I've also tried locking the Intel GPU out of BIOS and modding it to detect only the ATI GPU as main, but the system BIOS doesn't have that option and I haven't tried modding it in fear of losing warranty.
I've tried several other drivers provided by AMD and none of them works. This GPU model seems to be working on other notebook computers by HP and Acer, so that rules out the issue being hardware related.
Unless DELL roles out good drivers or full BIOS for this model, we'll never be able to use the ATI GPU for gaming or anything else for that matter.
jackmayerz
7 Posts
0
October 29th, 2012 12:00
I found a BIOS update in the drivers section, however when I attempt to download it gives me an error message "Sorry, the requested file could not be downloaded." revision A11, I'm currently using revision A07.
Here's the link :
www.dell.com/.../inspiron-15r-5520
If anyone can download it, please tell me.
jimbo85
5 Posts
0
October 30th, 2012 03:00
i reinstalled the catalyst control and then re opened went to power and selevt my programs from the list which i want to use the ATI card this work i can play battlefield 3 and medal of honor no problem, the only downside now is every time catalyst upates it removes the power settings so i have to keep rolling back to enable high performance mode on each program,
there is NO way to keep the whole machine running on the ATI card permanantly.
jackmayerz
7 Posts
0
October 30th, 2012 09:00
@jimbo85,
You mentioned that CCC has updated on your machine, can you please tell me what revision is that update? CCC on my machine says I'm up to date, I have the one downloaded from the drivers page.
jackmayerz
7 Posts
0
October 30th, 2012 09:00
Hi jimbo85,
The switchable graphics control to switch to "High Performance" in the CCC doesn't actually do anything except for managing threading on the Intel HD 4000 GPU to ignore battery saving, which in turn gives a little kick to the graphics acceleration, but it doesn't activate the Radeon GPU whether in support shared memory or independent
I've confirmed this using GPU-Z, found here :
www.techpowerup.com/gpuz
3DMark, here :
http://www.3dmark.com/
And ATITool, here on majorgeeks.com :
www.majorgeeks.com/download.php
Also, here's another thread here on the forums with the same issue :
en.community.dell.com/.../20183035.aspx
DELL-Priyanka_S
671 Posts
0
November 28th, 2012 05:00
Hi,
To all who have the same issue with Catalyst Control Center, please send me Service Tag (only in Private Message) of your computer. You could click on Start Conversation to send a private message.
Thanks and Regards
Priyanka S
#iworkfordell
jackmayerz
7 Posts
0
March 8th, 2013 13:00
To everyone still experiencing issues ( which is actually everyone), AMD updated their latest Beta driver a couple of weeks ago, I've tested the update and it does improve threading, DirectX, Direct3D and OpenGL rendering, especially the problems with tessellation in games. It doesn't fix the problem with graphic switch module or power threading but still an improvement to the overall experience.
Download here : support.amd.com/.../AMDCatalyst132BetaDriver.aspx
Note that before you install this update, it is recommended (since this is a Beta) that you back up your current driver version from device manager so you can roll back in case of fatal issues.
And to those of you who have windows 8 and have downloaded the drivers from www.dell.com/.../inspiron-15r-5520
These GPU drivers don't actually improve anything, as a matter of fact, they are more bugged than the driver on Windows 7, which is kind of weird given that they are exactly the same thing.