Call Dell support. For me, things getting even more strange. Dell claims that my Service Tag do not have backlit keyboard. Product Manager from distribution where I bought two same Dells (in second one - backlit keyboard is working fine) claims that this laptop and service tag have backlit keyboard and Dell messed package...

HI!

I have the same problem. I tried Fn and F6 but its not working. What do you suggest?

Rgds

Hi Bilal2411,          

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag so I may check the region/country from where the system was purchased and assist you accordingly. You could also click on Start Conversation to send a private message.

Just to point out that my last message is directed at the support team, not at any of you who have tried to help!

Yeah so, I still haven't received any friends request or inbox message so I'm getting pretty mad now. I have the ability to turn the backlit keyboard on and off in the manager thing, so surely if I didn't have a backlit keyboard, I wouldn't be able to do that. But my F6 key doesn't have a picture on it, so I'm confused. I don't want to have to call dell support and spend ages on hold just to have them tell me my model doesn't have backlighting, which is why I'm on here.

Exactly the same problem here as well. I've only had my laptop for just over 1 week now and have no idea what I'm doing wrong. Fn + F6 will not work. Help???

Hi  polekitteh,

Welcome to the Community,

Send me a private message with your system Service Tag number.To private message click on my user name and click start conversation.

I will check your system details and help you confirm if your system has a backlit keyboard.

Thank You

Hi Helplz,

If your system was ordered with backlit keyboard access Dell QuickSet utility(All Programs) and check if the backlit keyboard is turned on/off.

If it shows turned on,access this file path c:\program file\dell\quickset  and double click on Launch BacklitKB.exe

Let me know what message you get when you double click on it.

Also post your system model and Windows version installed.

Thank You

Hi Roshan,

I accessed the file path you said and, when I double clicked on Launch BacklitKB.exe it came up with a message saying "Unable to detect the backlit keyboard". Plus, when I went into Windows Mobility Center, the option to turn my backlit keyboard on or off was not there. Any ideas?

Also my system model Inspiron 7520 and I have Windows 8. I definitely should have a backlit keyboard as it was listed on the Packaging Slip that the laptop came with.

Thanks

Hi  Helplz,

To further check please private message with your system Service Tag number.To private message click on my user name and click start conversation.

I will check your system details and get back to you.

Thank You

Guys

I thought I should chip in here...you'll want to read this!!!!

I too had the same problem with my NEW 15R SE (see previous page)...

I tried what was said on this forum...

I became friends with the Dell employee on here...

Took his advice on a private MSG to reinstall and do some other things....nowt worked...

But I'm an impatient guy...

Called up Dell support...

50 minute call...remote log in etc etc...plenty of reboots...

Telephone engineer gave up all confused and arranged an engineer to come out and replace keyboard (next day support)...

Next dayv- Engineer arrived...opened all his tools up...unclipped the old keyboard and asked me

"what's wrong with this one"

"backlight not working"

Lifts out the keyboard..."that's because it's not plugged in"!!!!!!!!!!!!

Oh yes - when he lifted out the keyboard there was a wire unplugged just hanging there...

Plugged it in...started it up - hey presto Fn & F6 works!!!!!

For a sec, I thought you were bluffing....but that's true, I just lifted my keyboard, and that bloody thing was not connected...how the quality control ppl missed this thing. I would also like to say, if you do not know how to take the keyboard out. this link on YouTube shows you how to take the keyboard out, though the place he puts the screw driver is right; he doing it the wrong way and can break your keyboard. You just need to press the small latches inside GENTLY, if you do not have any idea what to do, leave it for a technician. The rest of the video shows you where the wire is connected. The link is here http://www.youtube.com/watch?v=H34vWkfRXjE

Question: will doing this void my warranty?

Dell SE 15R 7520 keyboard backlights not working