As the OP here, I have now solved my fan noise problem. I did it with the a hodge podge of steps from many of the responses in this string..
Specifically I updated all the drivers found on the dell web site for the Vostro 3560 for Windows 8 x64, to include the new A13 BIOS. I already had a recent Intel management engine driver driver so I didn't update that.
I updated the Intel HD driver, the AMD ATI driver which brought the temperature of my machine down by 10+ degrees. I also installed the correct touchpad driver which fixed my crappy touch pad.
The fan was still loud, but I've installed SpeedFan 4.48 beta and set it up to manage my laptop fan. See some earlier posts on how to do it. My fan is set up to key on the Dell ISA CPU reading. With fan being throttled by SpeedFan to 3100 RPM (quiet), my CPUs don't exceed 110F.
I still don't get a correct reading on the GPU temperatures in Speed Fan, but the air coming out of my fan vent is much much cooler than it was prior to the Video driver updates.
I consider the issue solved. Good luck to anyone with the same problem.
Windows 8 compatible drivers for Vostro 3560 system are being updated on Dell website and would be available shortly. Once the drivers are available, I would suggest that you reinstall the drivers as well. You may also search for Windows 8 compatible video drivers on GPU manufacturer’s site (Intel and AMD).
The AMD video card is soldered onto the motherboard and it would not be possible to remove it from the system.
Let me know if you need any further assistance. I will be glad to help.
The Vostro 3560 comes installed with A07 BIOS. All drivers at the latest from the Dell Driver page for my machine.. Win8 updated some drivers via Windows Update.
I was in error. There is a newer BIOS for the Vostro 3560. It is on the Inspiron 7520 page and the Inspiron 7520 BIOS is on the Vostro page. I've upgraded the BIOS, my fan still runs full tilt.
Please check the CPU usage and let me know. If the CPU usage is unusually high, some application might be causing this behavior. Refer to the following video to see how to check CPU usage in Windows 8:
You may also run the diagnostics on the fan by performing the steps listed below:
1. Restart the system and press key at Dell logo to enter the 'Selective Boot Options' menu. 2. Navigate to the 'Diagnostics' option using the down arrow key. 3. The PSA diagnostics would start. Let tests run. If you get any errors, note them and let the tests continue. 4. Once the PSA tests are complete, you will see the message 'Do you want to run the remaining memory tests?'. Click on No.
5. A message will appear- 'Booting Dell Diagnostics Utility Partition. Press any key to continue.'. Press Enter.
6. Once the diagnostics menu opens, you will see 4 options- Express Test, Extended Test, Custom Test and Symptom Tree. Click on 'Custom Test'.
7. Click on 'Fans' on the left. 8. Click on 'Run Tests' at the bottom to start the tests. 9. Let me know if you get any errors.
I would suggest that you wait for the official release of Windows 8. Once it is released on 26th October, the drivers should start becoming available.
Let me know if you need any information or assistance. I will be glad to help.
Since upgrading the BIOS to A11 and ungrading SpeedFan to 4.47 I now have more realistic CPU temperature numbers in SpeedFan which is reporting 42-43C for each CPU when idle but the fan is still running at full tilt.
I ran the boot diagnostics as per your request. The test was a little different than screen shots. Here is what I found:
All tests past except the HHD. I've subbed out the Dell disk for a OCZ SSD, so I don't expect the diagnostics to pass the drive, (but I do).
The health page
Shows the fan running at around 4500 RPM. The CPU Thermistor, which doesn't register in SpeedFan shows the CPU at 49C and cooling down from a high of 72C because of the CPU tests toward the idle temp of around 42C. These CPU thermistor numbers match what SpeedFan is collecting from the CPU. Although the temp is currently 49C, even when it gets to 42C the fan is still running at 4500.
The Video Thermistor is in the same range. The video card has an idle temp of around 42C.
The results of the fan test are:
During the test, the BIOS can change the fan speed to around 2800 but gets 3300. I would be really happy if my fan ran at 2800, but it appears to run at 4500 all the time.
Here is my configuration
My configuration says they system is set up for thermal zone 0 for both the video and the CPU? What is Thermal Zone 0?
The BIOS is a legacy boot, is this the expected default?
I'm hoping that the fan speed is managed by a Windows driver after Windows loads and that the problem is with using Windows 8. If this is a BIOS controlled function, why wouldn't the fan speed change during the diagnostics test. There is no reason for the fan to run full tilt while the CPU thermistor, the video thermistor and the CPU temp sensors are all reporting under 45C.
Is this because I have a second discrete video card? Is there a thermistor associated with it too that doesn't show in the diagnostics test? Can I removed the discrete AMD Radeon 7670M module?
First I watched the machine do the Fan test. When it goes to test the fan, the fan stops restarts and then the one value is captured. While listening to both tests, it didn't sound like the target speed of 2800 was actually 2800, it sounded like the fan was still trying to ramp up to 4500 and the one value captured was before the fan reached full speed. This was pretty subjective on my part, but I am in some doubt that the BIOS test actually worked. That might explain why the test recorded 3300 instead of 2800 RPM.
I also downloaded an audio db meter for the mic on my phone and put it by the fan outlet. When the fan was running at 4500 in the diagnostic page the db meter was recording 90 db (the phone was really close), when the laptop was running Window 8 it was recording 90 db. So I feel confident in saying that my machine fan is running full tilt when the OS is running.
The diagnostics on the fan passed, indicating that the hardware is fine. Moreover, the fan was running at 3300 RPM during the diagnostics. As the fan only runs at full speed in the operating system only, it seems to be an issue with Windows 8.
You may try reinstalling the Windows once or wait for the official release of Windows 8 and then install a retail version instead of the RTM version.
Thermal Zone refers to the directories in BIOS that control the functioning of the fans.
The AMD AMD Radeon 7670M card is soldered onto the motherboard and it would not be possible to remove it from the system.
Let me know if you have any questions. I will be happy to help.
The fan runs full speed during the diagnostic tests (BIOS only) as well as when the OS is loaded. Why wouldn't the BIOS run the fan at a slower level with those temperatures?
Is there a third temp sensor with the AMD Radeon 7670M card that isn't captured by the BIOS diagnostic?
I will wait for the Windows release and the associated updates from Dell, but I have a sinking feeling that this problem won't be addressed and I will have to go back to Win7.
I am relatively certain that this is attributable to the Intel HD Graphics card and extended usage of IE10 on Windows 8 x64.
I have encountered crashes several times (not on DELLs) where the fan continues to get louder and louder the longer the machine idles, eventually resulting in a freeze with no video output (black, screen off).
I think the fan is MUCH louder than it was using Intel HD Graphics 15.28.6 (9.17.10.2847 and previously, 2817, 2792) - my current drivers are Intel HD Graphics 15.28 WHQL (9.17.10.2867) downloaded from the Intel Download Center, with AMD Radeon HD 6700M Series driver (8.982.10.8000) from Windows Update (not active, Code (43) displayed).
The more tabs in IE10, the louder the fan gets.
By comparison, I am writing this with Mozilla Firefox 16.0.2 and the same websites that were previously opened in IE10, and the fan is near silent. (IE10 is not open).
Can anyone else confirm this?
FYI: CPU is Core i7-2630QM, memory is 16GB - no such problems on Windows 8 Release Preview, or Windows 7 x64.
Thank you for the insight. That is a very interesting observation.
As the system works fine in Windows 7, the issue should be related to Windows 8 itself or the related drivers. As it is a new operating system, computer manufacturer's are releasing the updated drivers and BIOS versions to resolve such issues. For example, Dell released a BIOS update for the Vostro 3560 system on 10/23/2012.
You have mentioned that the issues that you experienced were with non-Dell systems. I would suggest contacting the manufacturer to check if they have released updated drivers and BIOS version. Microsoft might also come up with an update or a patch for Windows 8 as well.
Let me know if you need further help. I will be glad to help.
I have waited for the updated drivers. There is only the new BIOS A11 on the web site which I have installed. There were several updates for the Intel video card and the Intel engine. Updates are here:
I am still having fan issues. Once the fan goes on it goes on at full speed and never drops. I have no accurate tools to watch the temperature nor any ability to engage a third party fan control like Speed Fan to dial back the fan. My laptop gets warm, the fan kicks at medium speed and then at full speed and then never stops.
I wanted a laptop that would last for hours, draw no power(heat) and be quiet while running the latest Windows OS. This laptop does none of those things. I know I've loaded Win8 but Dell promised to support Win8 on this machine, that is one of the reasons I bought it. I've waited for Oct 26 and then some for Dell drivers, but the newer drivers have had no effect on my fan issue.
In the task manager, check the overall CPU usage and also check the CPU utilization for each process under the 'Processes' Tab and let me know the processes that have maximum CPS usage.
Also let me know if you installed Windows 8 as an upgrade or if a clean install was performed.
Please revert with these details so that I can suggest possible resolution.
RTStrach
15 Posts
1
January 22nd, 2013 14:00
As the OP here, I have now solved my fan noise problem. I did it with the a hodge podge of steps from many of the responses in this string..
Specifically I updated all the drivers found on the dell web site for the Vostro 3560 for Windows 8 x64, to include the new A13 BIOS. I already had a recent Intel management engine driver driver so I didn't update that.
I updated the Intel HD driver, the AMD ATI driver which brought the temperature of my machine down by 10+ degrees. I also installed the correct touchpad driver which fixed my crappy touch pad.
The fan was still loud, but I've installed SpeedFan 4.48 beta and set it up to manage my laptop fan. See some earlier posts on how to do it. My fan is set up to key on the Dell ISA CPU reading. With fan being throttled by SpeedFan to 3100 RPM (quiet), my CPUs don't exceed 110F.
I still don't get a correct reading on the GPU temperatures in Speed Fan, but the air coming out of my fan vent is much much cooler than it was prior to the Video driver updates.
I consider the issue solved. Good luck to anyone with the same problem.
DELL-Gaurav Sh1
164 Posts
0
October 17th, 2012 09:00
Hi,
You can try updating the BIOS. You may download and install the latest version from the link below:
http://dell.to/XnWyNg
Windows 8 compatible drivers for Vostro 3560 system are being updated on Dell website and would be available shortly. Once the drivers are available, I would suggest that you reinstall the drivers as well. You may also search for Windows 8 compatible video drivers on GPU manufacturer’s site (Intel and AMD).
The AMD video card is soldered onto the motherboard and it would not be possible to remove it from the system.
Let me know if you need any further assistance. I will be glad to help.
RTStrach
15 Posts
0
October 17th, 2012 11:00
The Vostro 3560 comes installed with A07 BIOS. All drivers at the latest from the Dell Driver page for my machine.. Win8 updated some drivers via Windows Update.
RTStrach
15 Posts
0
October 17th, 2012 11:00
Gaurav,
I was in error. There is a newer BIOS for the Vostro 3560. It is on the Inspiron 7520 page and the Inspiron 7520 BIOS is on the Vostro page. I've upgraded the BIOS, my fan still runs full tilt.
DELL-Gaurav Sh1
164 Posts
0
October 18th, 2012 06:00
Please check the CPU usage and let me know. If the CPU usage is unusually high, some application might be causing this behavior. Refer to the following video to see how to check CPU usage in Windows 8:
http://bit.ly/RIZYtv
You may also run the diagnostics on the fan by performing the steps listed below:
1. Restart the system and press key at Dell logo to enter the 'Selective Boot Options' menu.
2. Navigate to the 'Diagnostics' option using the down arrow key.
3. The PSA diagnostics would start. Let tests run. If you get any errors, note them and let the tests continue.
4. Once the PSA tests are complete, you will see the message 'Do you want to run the remaining memory tests?'. Click on No.
5. A message will appear- 'Booting Dell Diagnostics Utility Partition. Press any key to continue.'. Press Enter.
6. Once the diagnostics menu opens, you will see 4 options- Express Test, Extended Test, Custom Test and Symptom Tree. Click on 'Custom Test'.
7. Click on 'Fans' on the left.
8. Click on 'Run Tests' at the bottom to start the tests.
9. Let me know if you get any errors.
I would suggest that you wait for the official release of Windows 8. Once it is released on 26th October, the drivers should start becoming available.
Let me know if you need any information or assistance. I will be glad to help.
RTStrach
15 Posts
0
October 18th, 2012 08:00
Gaurav,
Since upgrading the BIOS to A11 and ungrading SpeedFan to 4.47 I now have more realistic CPU temperature numbers in SpeedFan which is reporting 42-43C for each CPU when idle but the fan is still running at full tilt.
I ran the boot diagnostics as per your request. The test was a little different than screen shots. Here is what I found:
All tests past except the HHD. I've subbed out the Dell disk for a OCZ SSD, so I don't expect the diagnostics to pass the drive, (but I do).
The health page
Shows the fan running at around 4500 RPM. The CPU Thermistor, which doesn't register in SpeedFan shows the CPU at 49C and cooling down from a high of 72C because of the CPU tests toward the idle temp of around 42C. These CPU thermistor numbers match what SpeedFan is collecting from the CPU. Although the temp is currently 49C, even when it gets to 42C the fan is still running at 4500.
The Video Thermistor is in the same range. The video card has an idle temp of around 42C.
The results of the fan test are:
During the test, the BIOS can change the fan speed to around 2800 but gets 3300. I would be really happy if my fan ran at 2800, but it appears to run at 4500 all the time.
Here is my configuration
My configuration says they system is set up for thermal zone 0 for both the video and the CPU? What is Thermal Zone 0?
The BIOS is a legacy boot, is this the expected default?
I'm hoping that the fan speed is managed by a Windows driver after Windows loads and that the problem is with using Windows 8. If this is a BIOS controlled function, why wouldn't the fan speed change during the diagnostics test. There is no reason for the fan to run full tilt while the CPU thermistor, the video thermistor and the CPU temp sensors are all reporting under 45C.
Is this because I have a second discrete video card? Is there a thermistor associated with it too that doesn't show in the diagnostics test? Can I removed the discrete AMD Radeon 7670M module?
RTStrach
15 Posts
0
October 18th, 2012 09:00
I've done some more testing.
First I watched the machine do the Fan test. When it goes to test the fan, the fan stops restarts and then the one value is captured. While listening to both tests, it didn't sound like the target speed of 2800 was actually 2800, it sounded like the fan was still trying to ramp up to 4500 and the one value captured was before the fan reached full speed. This was pretty subjective on my part, but I am in some doubt that the BIOS test actually worked. That might explain why the test recorded 3300 instead of 2800 RPM.
I also downloaded an audio db meter for the mic on my phone and put it by the fan outlet. When the fan was running at 4500 in the diagnostic page the db meter was recording 90 db (the phone was really close), when the laptop was running Window 8 it was recording 90 db. So I feel confident in saying that my machine fan is running full tilt when the OS is running.
DELL-Gaurav Sh1
164 Posts
0
October 18th, 2012 12:00
Thank you replying.
The diagnostics on the fan passed, indicating that the hardware is fine. Moreover, the fan was running at 3300 RPM during the diagnostics. As the fan only runs at full speed in the operating system only, it seems to be an issue with Windows 8.
You may try reinstalling the Windows once or wait for the official release of Windows 8 and then install a retail version instead of the RTM version.
Thermal Zone refers to the directories in BIOS that control the functioning of the fans.
The AMD AMD Radeon 7670M card is soldered onto the motherboard and it would not be possible to remove it from the system.
Let me know if you have any questions. I will be happy to help.
RTStrach
15 Posts
0
October 18th, 2012 12:00
Gaurav,
The fan runs full speed during the diagnostic tests (BIOS only) as well as when the OS is loaded. Why wouldn't the BIOS run the fan at a slower level with those temperatures?
Is there a third temp sensor with the AMD Radeon 7670M card that isn't captured by the BIOS diagnostic?
I will wait for the Windows release and the associated updates from Dell, but I have a sinking feeling that this problem won't be addressed and I will have to go back to Win7.
DELL-Gaurav Sh1
164 Posts
0
October 18th, 2012 13:00
As the issue started after upgrading to the Windows, the issue seems related to it and associated drivers.
Hopefully, the fix should be available after the launch of Windows 8. As it is just a week away, I would suggest that you wait for the release.
Let me know if you have any questions. I will be happy to help.
alpha_star
3 Posts
0
November 1st, 2012 17:00
Hi Gaurav,
I am relatively certain that this is attributable to the Intel HD Graphics card and extended usage of IE10 on Windows 8 x64.
I have encountered crashes several times (not on DELLs) where the fan continues to get louder and louder the longer the machine idles, eventually resulting in a freeze with no video output (black, screen off).
I think the fan is MUCH louder than it was using Intel HD Graphics 15.28.6 (9.17.10.2847 and previously, 2817, 2792) - my current drivers are Intel HD Graphics 15.28 WHQL (9.17.10.2867) downloaded from the Intel Download Center, with AMD Radeon HD 6700M Series driver (8.982.10.8000) from Windows Update (not active, Code (43) displayed).
The more tabs in IE10, the louder the fan gets.
By comparison, I am writing this with Mozilla Firefox 16.0.2 and the same websites that were previously opened in IE10, and the fan is near silent. (IE10 is not open).
Can anyone else confirm this?
FYI: CPU is Core i7-2630QM, memory is 16GB - no such problems on Windows 8 Release Preview, or Windows 7 x64.
DELL-Gaurav Sh1
164 Posts
0
November 3rd, 2012 04:00
Hi alpha_star,
Thank you for the insight. That is a very interesting observation.
As the system works fine in Windows 7, the issue should be related to Windows 8 itself or the related drivers. As it is a new operating system, computer manufacturer's are releasing the updated drivers and BIOS versions to resolve such issues. For example, Dell released a BIOS update for the Vostro 3560 system on 10/23/2012.
You have mentioned that the issues that you experienced were with non-Dell systems. I would suggest contacting the manufacturer to check if they have released updated drivers and BIOS version. Microsoft might also come up with an update or a patch for Windows 8 as well.
Let me know if you need further help. I will be glad to help.
RTStrach
15 Posts
0
November 3rd, 2012 08:00
Gaurav,
I have waited for the updated drivers. There is only the new BIOS A11 on the web site which I have installed. There were several updates for the Intel video card and the Intel engine. Updates are here:
As you can see I now have the:
Intel Graphics Adapter WDDM1.1 - WDDM1.2 - HD 4000 driver installed
Intel Management Engine
AMD Graphics Adapter WDDM1.2 - Radeon HD 7670M
I am still having fan issues. Once the fan goes on it goes on at full speed and never drops. I have no accurate tools to watch the temperature nor any ability to engage a third party fan control like Speed Fan to dial back the fan. My laptop gets warm, the fan kicks at medium speed and then at full speed and then never stops.
I wanted a laptop that would last for hours, draw no power(heat) and be quiet while running the latest Windows OS. This laptop does none of those things. I know I've loaded Win8 but Dell promised to support Win8 on this machine, that is one of the reasons I bought it. I've waited for Oct 26 and then some for Dell drivers, but the newer drivers have had no effect on my fan issue.
How do I resolve this issue?
DELL-Gaurav Sh1
164 Posts
0
November 7th, 2012 00:00
Hi,
Thank you for replying.
We are researching this issue. Please give us 2-3 business days. As soon as I find something that we can try, I will let you know.
Let me know if you need further help. I will be glad to assist.
DELL-Gaurav Sh1
164 Posts
0
November 8th, 2012 00:00
Thank you for the cooperation. I appreciate your patience.
Please let me know the CPU usage of the system. To know how to check CPU usage in Windows 8, check out the video on the following link:
http://bit.ly/RIZYtv
In the task manager, check the overall CPU usage and also check the CPU utilization for each process under the 'Processes' Tab and let me know the processes that have maximum CPS usage.
Also let me know if you installed Windows 8 as an upgrade or if a clean install was performed.
Please revert with these details so that I can suggest possible resolution.