Welcome to the community. I certainly suggest running diagnostics to verify if there has been any failed hardware. Just start the system tapping F12 and choose diagnostics. If the system passes diagnostics with no errors then you are likely looking at Windows corruption.
You can try to repair Windows. Start the system while tapping F8 and choose repair, if this is a recent issue you can try system restore. You can also try to boot into safemode, and if you are successful then you should be able to recover the system.
If system repair, or system restore is not successful and you aren't able to get to safemode you may need to reimage Windows on the system. You can try DataSafe Local, PC restore or manually reinstall Windows. The following link will have more information on reinstalling Windows on the system.
If you get any errors while running diagnostics or you can't get anywhere trying to either repair or reimage the system please give me a private message and on the message please include your name, address, phone and the service tag of your notebook, and I will be happy to research possible options.
It is great to see that others are having the same problem. Mine has been dead for about a month now with the same issue. I have researched to try and find a solution but to no avail. I get the same issue as the other poster - black screen with same statement. I cannot access F8 as soon as I turn on the computer, it just goes to the statement mentioned before. I have run the diagnostics and get 2 error codes:
Error Code 0F00:133C Msg: Disk - No Suitable Disk Media is present
Error Code 3600:0853 Msg: Primary Battery Bay - The battery cannot provide suffiecient power.
I have the laptop plugged in and have known for awhile that I need to replace my battery but have not yet. I don't think this is necessarily the cause but could be wrong. Since I cannot get into the reinstall through the F8 key, I cannot access Dell Data Safe, Reinstall, or anything. Could you tell me what my next step needs to be. I have limited amount of information on the computer that is not already backed up, so a complete re-install is not a problem. I just want my computer back. Any suggestions are more than appreciated.
This is the only answer Dell can give for THEIR problem? You have to have techs that know how to fix this problem. The laptop will NOT BOOT! This means no F8 options...nothing. What are the options to fix this?
I am having the exact same issue as above. I did the diagnostics test and I get error code-0146 and error code 2000-0146. Can you tell what this means and how can I fix it?
I have a dell XPS 15 and facing the same problem. I think it is trying to boot through network first. In that case, the problem should be solved simply by changing the boot order in BIOS to hard disk first (or to DVD drive, whichever way you prefer).
If it shows there's no hard drive present, there can be two possibilities:
1. The hard disk is physically disconnected. 2. The boot partition cannot be found. For this case, try running windows startup repair from a recovery CD. You can easily create it from another computer running same windows version.
I had this error after I replaced my motherboard and the engineer forgot to reconnect speaker cables. Gonna try both methods for my PC now. (Have you changed bios settings by any chance?)
Cheers! (Follow my blog on amitheus.wordpress.com..) :)
EDIT: Changing the boot order worked with me. Good luck!
There is a way out.. I still have the same problem going on but I still managed to get in to windows.
Step 1) You start the pc and it comes up with that evil message.
do press ALT+CTRL+DEL all three keys at the same time to restart the system.
now the importatan step is the next time computer starts to boot up wait till the Dell screen shows up and you have a Dell progess bar showing the progress from left to right.
You hit the ESC key(top left hand corner on the keyboard) key as soon a the bar gets to full. The windows should show up.
DELL-Terry B
4 Operator
•
3.5K Posts
0
September 10th, 2012 15:00
Copofjoe959
Welcome to the community. I certainly suggest running diagnostics to verify if there has been any failed hardware. Just start the system tapping F12 and choose diagnostics. If the system passes diagnostics with no errors then you are likely looking at Windows corruption.
You can try to repair Windows. Start the system while tapping F8 and choose repair, if this is a recent issue you can try system restore. You can also try to boot into safemode, and if you are successful then you should be able to recover the system.
If system repair, or system restore is not successful and you aren't able to get to safemode you may need to reimage Windows on the system. You can try DataSafe Local, PC restore or manually reinstall Windows. The following link will have more information on reinstalling Windows on the system.
support.dell.com/.../document
If you get any errors while running diagnostics or you can't get anywhere trying to either repair or reimage the system please give me a private message and on the message please include your name, address, phone and the service tag of your notebook, and I will be happy to research possible options.
TB
adams3be
4 Posts
0
September 18th, 2012 12:00
Hello Terry,
It is great to see that others are having the same problem. Mine has been dead for about a month now with the same issue. I have researched to try and find a solution but to no avail. I get the same issue as the other poster - black screen with same statement. I cannot access F8 as soon as I turn on the computer, it just goes to the statement mentioned before. I have run the diagnostics and get 2 error codes:
Error Code 0F00:133C Msg: Disk - No Suitable Disk Media is present
Error Code 3600:0853 Msg: Primary Battery Bay - The battery cannot provide suffiecient power.
I have the laptop plugged in and have known for awhile that I need to replace my battery but have not yet. I don't think this is necessarily the cause but could be wrong. Since I cannot get into the reinstall through the F8 key, I cannot access Dell Data Safe, Reinstall, or anything. Could you tell me what my next step needs to be. I have limited amount of information on the computer that is not already backed up, so a complete re-install is not a problem. I just want my computer back. Any suggestions are more than appreciated.
Thanks, Bill
mjoiner2002
1 Message
0
October 13th, 2012 17:00
This is the only answer Dell can give for THEIR problem? You have to have techs that know how to fix this problem. The laptop will NOT BOOT! This means no F8 options...nothing. What are the options to fix this?
jazzie79
1 Message
0
November 6th, 2012 16:00
Hi TB,
I am having the exact same issue as above. I did the diagnostics test and I get error code-0146 and error code 2000-0146. Can you tell what this means and how can I fix it?
Thanks
Jackie
amitk_iitm
1 Message
0
March 7th, 2013 06:00
Hi cupofjoe959!
I have a dell XPS 15 and facing the same problem. I think it is trying to boot through network first. In that case, the problem should be solved simply by changing the boot order in BIOS to hard disk first (or to DVD drive, whichever way you prefer).
If it shows there's no hard drive present, there can be two possibilities:
1. The hard disk is physically disconnected.
2. The boot partition cannot be found. For this case, try running windows startup repair from a recovery CD. You can easily create it from another computer running same windows version.
I had this error after I replaced my motherboard and the engineer forgot to reconnect speaker cables.
Gonna try both methods for my PC now.
(Have you changed bios settings by any chance?)
Cheers!
(Follow my blog on amitheus.wordpress.com..) :)
EDIT: Changing the boot order worked with me. Good luck!
GKRam
1 Message
0
January 30th, 2014 03:00
There is a way out.. I still have the same problem going on but I still managed to get in to windows.
Step 1) You start the pc and it comes up with that evil message.
do press ALT+CTRL+DEL all three keys at the same time to restart the system.
now the importatan step is the next time computer starts to boot up wait till the Dell screen shows up and you have a Dell progess bar showing the progress from left to right.
You hit the ESC key(top left hand corner on the keyboard) key as soon a the bar gets to full. The windows should show up.