Fails at Start-up Repair: permanent damage? (Inspiron N5040)

Question

If this is in the wrong place correct me, I'm quite new here. So I've had my laptop since August using it quite often, and after awhile it started to slow down or time out loading web pages. I attributed this to not having enough RAM or something of that sort that probably wouldn't harm my computer terribly much and I could wait to solve it. Then about two weeks ago it crashes, as it had a couple times before, and every time I try to restart it it got caught at startup repair, which failed repeatedly. In my frustration, I successfully used the system restore function once, which wiped all my files and everything (as it said it would, and I accepted that) and restarted me from square one. I used this for a couple days, and it was still unbearably slow if somewhat usable, but then it crashed back into startup repair again. So I'm led to believe I have either some virus that didn't get formatted away with my files (if that's even a thing) or there's some permanent damage from repeated overheatings or something. Any ideas or advice or links would be greatly appreciated.

Dell - Harish M · Accepted Answer

Hi encorpcadorea ,

Error 2000-0142 is a hard drive failure error. Kindly send the service tag through a private message so that we could check further options.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag so I may check the region/country from where the system was purchased and assist you accordingly. You could also click on Start Conversation to send a private message.

Dell - Harish M · Answer

Hi encorpcadorea ,

Greetings from Dell.

From the inputs what you have mentioned above, I suspect that it could be a virus issue however I would request you to perform a H/W diagnostics to rule out any H/W issues on the system. Kindly find the steps below to perform the H/W diagnostics.

Turn the computer off >restart the computer

At the Dell logo screen, start tapping the F12 key a few times until you see the ‘One Time Boot Menu’ appear.

At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the PSA diagnostics.
If the test fails, please make a note of any error codes listed. You can also refer to the link below.

http://dell.to/i5zbDR

encorpcadorea · Answer

Okay, thank you very much. The Diagnostic came up with a hard drive error (2000-0142 to be precise), which turned out to give me a few options:

-update my BIOS, the latest of which appears to be older than my computer, so I'm skeptical

-open my computer and check connections, which I'd rather have someone who knows what they're doing do

-or contact Dell, which I believe is what this is

So here I am again.

encorpcadorea · Answer

done and done

Dell - Harish M · Answer

Hi encorpcadorea  , Kindly confirm if the service has been completed.

Dell - Harish M · Answer

Hi encorpcadorea  , Thank you for your response.Kindly find the below link from where you could download all the drivers required for your laptop. http://dell.to/Vo1P3N

SABRINA BROWN-J · Answer

Hello Encorpcadorea, I am having the same problem.  I have a Inspiron 1764.  I called dell while I had my warrenty and they said it was a software problem and the warrenty did not cover it.  I have since found that it is a hardware problem.  I paid $1000 for this computer in 2010 and donot want to leave it sitting on the side not getting repaired.  Thank u for letting me no I am not crazy and that it is a Hardware problem.

Dell - Harish M · Answer

Hi syreena ,

Kindly provide the system service tag though a private message. I will check the details and revert to you.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

SABRINA BROWN-J · Answer

hello Harish M, I dont no how to send a private message.  Can u walk me through the steps. is it not ok to send my service tag on this page.

Locked Topics – Laptops General

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