A trailing mark on DELL U2412M Monitor!

Question

Hi Guys, My name is Avinash. I am from India. Recently I purchased a Dell UltraSharp U2412M 24' Monitor. Last night (06.10.2012) I found that there is a trailing mark inside my monitor. A Kind of water trailing mark inside the panel. Earlier I didn't noticed that. First I thought it was due to dust so I cleaned with a soft piece of cloth but it didn't removed. Then I found that the trailing mark is not outside but inside from UP to down, covering the left side of the screen. Now I am wondering how did this happen? There is nothing went inside my monitor nor I spilled anything on it. I've asked couple of guys on different forums and all of them have told me that even if you spilled anything inside the panel it won't leave a trailing mark because it was coated with a Anti-Glare screen which is pasted on the panel, leaving no space to enter water content or drop inside the panel. So can anybody from DELL let me know what was the reason behind it? Is there any leakage or what? Screen looks very odd now.. :( A visible trailing mark is there making screen dirty from inside.. :( Is there any way to get rid of it? Many suggested me to remove the anti-glare screen to get a new glossy screen. But I have to get it done nor I wanted to void my warranty. So can anybody tell me if I can get a replacement for this issue? Awaiting early reply.Cheers, Avinash

AvinashR · Answer

Here is the picture which I took from a mobile phone.. http://i.imgur.com/UqeAW.jpg

DELL-Chris M · Answer

AvinashR,

There is not a fix for this. Was this a NEW purchase directly from Dell? If yes, Dell India Order Support can setup a monitor exchange. If you bought the monitor from a reseller, you will need to contact them.

AvinashR · Answer

Hi Chris, No! I didn't purchased it from Dell. I purchased it through a reseller. I've been told that I need to contact the Dell directly for the exchange. Is it possible?

AvinashR · Answer

Hi Chris,

I just had words with Dell Support guys and they have told me that they'll replace my monitor with a refurbished monitor. Am I supposed to get refurbished one or the complete new one? I have heard that Dell replaces monitors with a complete new one and not the refurbished one. Is that correct?

Monitors

Was this post helpful?