Please disconnect all external devices and check if the system boots. I also request you to check if the HDD is getting detected in BIOS. To go to BIOS, restart the system and at Dell logo tap the F2 key every two seconds. Using down arrow key navigate to ‘Device Info ‘in the left pane and check what is listed for ‘Primary Hard Drive’ on the right pane.
I recommend you to run diagnostics on the hardware components of the system. To run diagnostics restart the system and at Dell logo tap the F12 key every two seconds. This will start the One-time boot menu. Using arrow keys select ‘Diagnostics’ and hit enter. This will run diagnostics on the hardware components of the system which may take around 5 minutes. Please reply to this post in case of any error message.
You may also go through this link for more information on Diagnostics.
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post. Other community members who need assistance please start your own topic in a new thread.
DELL-Sujatha K
Community Manager
•
3.3K Posts
0
March 26th, 2013 01:00
Hi rosiecheeks1,
Please disconnect all external devices and check if the system boots. I also request you to check if the HDD is getting detected in BIOS. To go to BIOS, restart the system and at Dell logo tap the F2 key every two seconds. Using down arrow key navigate to ‘Device Info ‘in the left pane and check what is listed for ‘Primary Hard Drive’ on the right pane.
I recommend you to run diagnostics on the hardware components of the system. To run diagnostics restart the system and at Dell logo tap the F12 key every two seconds. This will start the One-time boot menu. Using arrow keys select ‘Diagnostics’ and hit enter. This will run diagnostics on the hardware components of the system which may take around 5 minutes. Please reply to this post in case of any error message.
You may also go through this link for more information on Diagnostics.
http://dell.to/OUGnqT
DELL-Sujatha K
Community Manager
•
3.3K Posts
0
March 29th, 2013 07:00
Hi rosiecheeks1,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post. Other community members who need assistance please start your own topic in a new thread.