I have now tried all the possible methods, I do not think it is the drive as it reads everything correctly without any issues, I wrote a Hiren's boot disk and yet when I press F12 for the boot selection screen, then choose CD/DVD it just goes straight to the windows boot manager screen. I really need some help here, if this is a safety feature for the new Dell laptops, for the less experienced people, it really sucks as I will not be able to install any new OS or older one for that matter
I apologize for the delayed response. Please update the latest Bios from Dell site and also provide me the system service tag through a private message.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag so I may check the region/country from where the system was purchased and assist you accordingly. You could also click on Start Conversation to send a private message.
Dell - Harish M
1.3K Posts
0
December 18th, 2012 10:00
Hi MrNo_One ,
This could also be an issue with the DVD drive or the DVD Media. Kindly try with a different DVD and update the status.
MrNo_One
3 Posts
1
December 30th, 2012 15:00
I have now tried all the possible methods, I do not think it is the drive as it reads everything correctly without any issues, I wrote a Hiren's boot disk and yet when I press F12 for the boot selection screen, then choose CD/DVD it just goes straight to the windows boot manager screen. I really need some help here, if this is a safety feature for the new Dell laptops, for the less experienced people, it really sucks as I will not be able to install any new OS or older one for that matter
MrNo_One
3 Posts
0
January 10th, 2013 22:00
So no one at dell support is able\willing to help? If I knew that I would have never bought a dell product........
Dell - Harish M
1.3K Posts
0
January 18th, 2013 05:00
Hi MrNo_One,
I apologize for the delayed response. Please update the latest Bios from Dell site and also provide me the system service tag through a private message.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag so I may check the region/country from where the system was purchased and assist you accordingly. You could also click on Start Conversation to send a private message.
Please find the link for Bios update.
http://dell.to/Wdg124
ilira1956
1 Message
0
November 29th, 2013 01:00
I updated the site last BIOS from the site DELL, but it did not help. Native windows 7 Home ... Help me, please
I want to format and reinstall the native Windows, but do not know how to do it on my laptop DELL inspiron 5720