You have to wonder why Dell allows their reputation to be tarnished like this. Why don't they just send you a brand new computer and eat the cost of their own problems?  Best of luck. 

- Another owner of some 15z laptops

Five days later I have a new motherboard installed. Now after starting my day at 4:30 am working then a 3hr class I am using the PC and the screen goes blank and will not come back on. Had to hard power the unit and now have errors. Unfortunately I have to start my day again tomorrow at 4:30 am so this piece of "Quality" will have to wait. Just a note for any one looking to buy DELL, if it breaks after 21 days your . That could be day 22 and you'll be in the same boat as me. I don't know about you but I expect more for a grand! Good thing I don't make my living with this thing cause I would be starving too. 

I totally sympathise with you Burgjr.

so glad its not just me. my partner is microsoft certified he did all the usual checks updates driver stuff for my fault then said ring them its broken. we had full waranty so he wouldnt touch it, a nice man remote accessed my laptop and did some updates i had already explained had been done and he took 40 min to do it while i watched. it was painful, he didnt understand my problem he didnt understand my protests for not needing any of the stuff he was doing, he spoke to me like an child who had never before seen a miricle like the laptop and surely couldnt fathom its working. he didnt explain what he was doing properly or i wouldnt have set up the remote access because it was not needed. i had 8 phonecalls on the one fault, when i finally got it taken for repair (3 days) they kept my laptop for over a week  and they rang me up to say it was coming back, 10 min before my "handler" rang me back from my inquiry into its where abouts to say they were waiting for parts it would be 3 more days. since then the laptops worked worse than when it went and  ive had a guy to the house for 2 parts traded out, a courier with a battery and many emails and calls. all of which were unhelpful and fruitless because the damn machine is still not functioning right. now i have no warranty and im expected to pay for repairs hahahaha so disapointed and fed up and angry.

Hi Lorna,

I know of two times this week the technician has talked to my wife on the phone and she has informed him how and when to get in touch with me. How can I return his calls when he does not give any contact information? Am I to contact the third party technical support company that replaced the mother board?

My computer is still not functioning correctly and has logged several fatal errors. The bluetooth has now decided that it does not want to function and also has errors that have caused Windows to permenantly turn it off.

The third party  field service technician did contact me this week and was to get back to me but he hasn't. My patience with this matter is about up. It disheartens me to feal so betrayed by DELL. Your technical support and product quality is not up to what I expected. Why does our corporate technical dealings with the DELL differ so much from the personal support I am receiving. I could understand if the issue was due to something I had done to the computer to cause these problems but they are hardware related.

Very frustrated and will be e-mailing administration with my concerns.

Mother board number two installed and the computer is functioning exactly the same! DELL is overnighting me a disk with the operating system for ME to install tomorrow because the OS in the box with the new motherboard was the incorrect one! ARE YOU KIDDING ME! I think it's about time they overnight me a new computer that works! This is sad.

Here we go again. Saturday 16FEB13 initiating the several hours of hold time and transfers one more time. This is the last time because the next time I will be personally delivering it to Round Rock Texas for a refund!

Received the new operating system and installed it. Now my laptop is just about worthless. I don't have time for this. None of the drivers are installed, chipset, video card, wifi, Bluetooth, unreal! This is crazy. So glad I paid the extra cash for the WONDERFUL support I have received. Heads up to anybody who plans on buying a PC from them in the future, don't have the expectation that you are buying a quality product and pass up the extra support options. Pay the nominal fee for the extra warranty so you don't have to deal with this nightmare. Unfortunately I have the belief that if you have to pay for the extra warranty you need to do more research and buy a product with a better warranty or buy a better product.

I AM SO FRUSTRATED!!!!!!!

Whether it will work for me or not, I am going to go old school and send business letters with my exact experience from day one of purchase to where I stand now. Fortunately I am a little OCD with my note taking when contacting manufacturers for support (I'm a Clinical Engineer). The Board of Directors and Dell's Executive Leadership Team can be found on their website. Who am I? I am just an unhappy customer. A happy customer tells one person and an unhappy customer tells everybody about their experience. 

This sounds incredibly familiar.

My experience has been almost exactly the same, and I cannot believe how little Dell seems to care.  If I ran my company like they do, I'd be out of business in a week.

The only thing keeping Dell afloat is it's contracts with other companies for workstations, servers, and routers. Dell will eventually fall like Compaq/Packard Bell did and be bought out. Their negative impact with the everday consumer is taking its toll on them for sure. I know if I purchase anymore laptops I'm going to Apple or Gateway. 

Dear ,

I have almost the same problem with 15z but still unresolved after three attempts of the repairs.

Waiting or something gonna happened with request.

Absolutely, something like that    gives a very bad reputation fro Dell.

You can read my story.

Good luck