Inspiron 17R N7110 - Freezes in Hibernate

Question

My laptop has frozen while in hibernate mode on two occassions in the past two months.  Though not a frequent occurance it is heart stopping when you have committed work to a customer and everything you need is on the laptop and not accessible. The first time the machine was off.  Opened the lid and pressed the power button and nothing - did not even light up the button.  After no responses to any attempt to start the computer I removed the battery.  Upon reinserting the battery the machine started working and everything was fine. The second time the machine was off but left with the lid open.  The power button was lit.  No matter what I did there was no response - frozen again.  Once again I removed the battery and upon reinserting the system again resumed working normally. The only common thing is the laptop went into hibernate mode and would not respond to commands to wake up. Any ideas?

DELL-Chinmay S · Answer

Hi earl.russell974, You may try the steps and keep me posted with details.

DELL-Chinmay S · Answer

Hi earl.russell974,

You may uninstall and re-install the video drivers on your computer and check if the issue persists. To uninstall and re install the video drivers, you may follow the steps below:

Click on “Start” and right click on “Computer”.
Click on “Manage”.
Click on “Device Manager”.
Under “Display adapters”, you will find the video driver listed.
Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
Check the box to delete the software.
Restart your system and click on the link: http://dell.to/QjjZDA
Enter the Service Tag of your system and select the operating system.
You will find the video driver under “Video”.
Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
Click on “Download File”.
Select “For Single File Download via Browser”.
Click on “Download Now”.
Save the driver on your desktop.
Once the driver is saved on desktop, right click on it and select “Run as administrator”.
Install the video driver by following the on screen instructions.
Check if the issue is resolved or not. If the issue still persists, update the system BIOS.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.

Click on the below link: http://dell.to/QjjZDA
Enter the Service Tag of your system and select the operating system.
Go to “BIOS” and click on the BIOS available.
Click on “Download File”.
Select “For Single File Download via Browser”.
Click on “Download Now”.
Save the BIOS on your desktop.
Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
Follow the prompts on screen and restart your computer.

Another step you may try is to change the power button settings. In Windows 8, you may configure the Power button on the laptop to Shutdown, Hibernate, Sleep or Do Nothing. Please follow the steps provided below to configure it:

1. Move the mouse pointer to the top right corner of the screen to open the “Charms” bar.
2. Click on “Search” in the Charms bar.
3. Click “Settings” and type “Power Options” in the search field and click on “Power Options” on the left to open it.
4. On the “Power Options” page, click “Choose what power button does” .
5. In the right pane, click on the drop down menu next to “When I press the power button” select the appropriate option.

If you have Windows 7 installed, you may refer to link: http://bit.ly/Wreozb

Please reply for further assistance.

earl.russell974 · Answer

Thank you for the quick response!  Right now I have no hibernate options.  I can't afford any down time right now so I will attempt this fix this weekend.  Thanks!

marc0d09876 · Answer

DELL-Chinmay S,

Thank you for this listed post. It seems just the information I need for my laptop repair. I am reading the answer for wind7 before I try this fix. I will definitely post my results afterwards. I had tried a generic ms windows 7 repair previously. It only worked temporarily and I had believed that some drivers may need some tweeking as stated in MS forum. For this reason, I found your reply in google. Thanks for being here.

md

DELL-Chinmay S · Answer

Hi marc0d09876, You are most welcome.  Take your time to try the steps above and keep me posted with details. I'll be glad to assist.

Locked Topics – Laptops General

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