Just made my laptop worse!!!

Question

So I had an issue earlier with my laptop ( http://en.community.dell.com/support-forums/laptop/f/3518/p/19482502/20262215.aspx#20262215 ) I did all the steps the person told me to do, but now my laptop won't play any of my discs! It sounds like it is going to start up,but then it stops. I tried to reinstall the video drivers, but it's not working. What do I do?

PudgyOne · Answer

irenexho,   Wiondows 7 and 8 make a system restore point each time you start the system. Go to system restore and go back 4 or 5 days.     Rick

irenexho · Answer

The person didn't answer me so I didn't have to reply back.

No I did not make a restore point either because I didn't think this was going to happen.

I just tried that link and I had to stop because I could not find the lowerfilters. What now?

PudgyOne · Answer

irenexho,

Did you reply back?

Maybe try...

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Did you make a system restore point? If yes, go back to when it worked?

Rick

PudgyOne · Answer

irenexho,   What operating system?   Do you have all your files and folders backed up on disks, like word, excel, pictures, music, etc?     Rick

PudgyOne · Answer

irenexho,   May I ask, did you recently install/reinstall the operating system?     Rick

irenexho · Answer

I just tried the fix it and it says that the media in the drive is unreadable (false, because four days ago the dvd was working perfectly fine).

I have recently tried to reinstall the Intel R HD video graphis and that's it, but that was according to the previous thread's instructions.

PudgyOne · Answer

irenexho,

Did you try using the fixit?

Removing the upper and lower filters, then restarting the computer usually correct cd/dvd issues. The fixit is the easy method, this is a little more involved. How to Fix Error Code 39 with DVD or CD-ROM drive in Windows XP/Vista

Rick

irenexho · Answer

the furthest it goes back to is the 26th and when I hit show more there are none.

irenexho · Answer

Windows 7 and no but I can that easily

irenexho · Answer

Okay. I really didn't want to have to come down to that but I guess have to. Thank you.  I will do it now and see if it works.

PudgyOne · Answer

irenexho,

Backup your files and folders.

The easiest method is Restoring Your Computer´s Software to the Factory Settings

If you made the Windows 7 - IMPORTANT Windows 7 Backup Disks to create you could try Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0

Everything would be back to factory.

Rick

irenexho · Answer

So I tried to restore my computer but I am not given any restore options, the only restore option I got was system restore to a certain time.

PudgyOne · Answer

irenexho,

If your restore options are gone, then the recovery image may also be corrupt. So you probable cannot make the Windows 7 - IMPORTANT Windows 7 Backup Disks to create

If you live in the United States, Request Backup Disks USA if in another Country, contact Dell Tech Support in your Country.

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

Rick

irenexho · Answer

I already have two discs they are the operating system disc and drivers and utilities. are these the discs I need?

PudgyOne · Answer

irenexho,   Yes, follow the procedure at... How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer     Rick

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