The restore needs a drive the same size or larger than the original -- at least with Windows 8. See if they'll send a windows 8 install disc -- you can then do a manual install.
Thanks for your response, ejn63. Did you experience the same problem? Do you have Windows 8 too? There are bundles softwares come with the 17R SE, I want to keep.
Is this a new policy of Dell? Was it intentionally made or a bug? I asked so because I have also recently bought two of the normal model 17R 5720. They both don't have this issue. My friend has the same SE model but his restriction is 465 GB.
In addition, I tried to modify the disk and partition size in CSP.DAT in preload folder of the USB Recovery Media - the Dell Backup and Recovery created.
It seems to go through at first but when the factory image process to 2%, it gives this error 0x4001100200001005 please contact Dell support.
Hope that someone can help. I will contact Dell Support again next morning.
I contacted Dell Support (UK). After a long back and forth over the phone, the CS agent said a Windows 8 disc will be sent. The only solution for this is to freshly reinstall the Windows 8. And then every driver and software have to be downloaded and installed manually. However, Dell Backup and Recovery will be no long there.
This must a new policy of Dell for all new model laptops. I also bought two 17R 5720 laptops same time with the 17R SE. They do not have this hard disk size restriction and the upgrade process is easy (~15 minutes).
ps. I think I should have posted in Software section of the forum.
I have exactly the same issue as you. I also have the R17 SE, just received on Tuesday.
Did you eventually received and installed Win8 on your laptop?
I don't think Dell is aware that the Reinstall files created from BAckup and Recovery doesn't support replacement of HD with a different sized one (and an SSD for our case).
I contacted Dell Technical CS through Twitter mainly. They were very helpful and they sent me two next-day UPS: a Windows 8 disc and also a special Dell USB with Windows 8 on. I spoke 2 Dell CS agents in seperate occassions and Dell is fully aware of the issue but it is not in CS teams' power to change it. One of them also emailed me contact detail of a director to give feedback. So fresh install Win 8 seems to be the only way.
But I found that annoying and I protested by requesting to return the SE i7 and got a normal 17r-5720 i5-3xxx with Win7 (refurb). So I saved more than half-amount on the SE edition.
I phoned technical support but they're closed on weekends so I contacted Dell through Twitter (DellCares) over the weekend and as you said they are very helpful. They've asked me for my service tag, address and contact number and said they'll be in touch soon.
I agree it is annoying. The laptops I've owned previously have OS installers always included. I read somewhere here in the forum that it is Microsoft's policy and not Dell's(?).
I'm now waiting for them to contact me back on twitter.
ejn63
9 Legend
•
87.5K Posts
0
March 27th, 2013 10:00
The restore needs a drive the same size or larger than the original -- at least with Windows 8. See if they'll send a windows 8 install disc -- you can then do a manual install.
Minh1
11 Posts
0
March 27th, 2013 10:00
Thanks for your response, ejn63. Did you experience the same problem? Do you have Windows 8 too? There are bundles softwares come with the 17R SE, I want to keep.
Is this a new policy of Dell? Was it intentionally made or a bug? I asked so because I have also recently bought two of the normal model 17R 5720. They both don't have this issue. My friend has the same SE model but his restriction is 465 GB.
Minh1
11 Posts
0
March 27th, 2013 11:00
In addition, I tried to modify the disk and partition size in CSP.DAT in preload folder of the USB Recovery Media - the Dell Backup and Recovery created.
It seems to go through at first but when the factory image process to 2%, it gives this error 0x4001100200001005 please contact Dell support.
Hope that someone can help. I will contact Dell Support again next morning.
Minh1
11 Posts
0
March 28th, 2013 03:00
I contacted Dell Support (UK). After a long back and forth over the phone, the CS agent said a Windows 8 disc will be sent. The only solution for this is to freshly reinstall the Windows 8. And then every driver and software have to be downloaded and installed manually. However, Dell Backup and Recovery will be no long there.
This must a new policy of Dell for all new model laptops. I also bought two 17R 5720 laptops same time with the 17R SE. They do not have this hard disk size restriction and the upgrade process is easy (~15 minutes).
ps. I think I should have posted in Software section of the forum.
albert8
7 Posts
0
October 6th, 2013 00:00
Hi Minh,
I have exactly the same issue as you. I also have the R17 SE, just received on Tuesday.
Did you eventually received and installed Win8 on your laptop?
I don't think Dell is aware that the Reinstall files created from BAckup and Recovery doesn't support replacement of HD with a different sized one (and an SSD for our case).
Minh1
11 Posts
0
October 7th, 2013 06:00
I contacted Dell Technical CS through Twitter mainly. They were very helpful and they sent me two next-day UPS: a Windows 8 disc and also a special Dell USB with Windows 8 on. I spoke 2 Dell CS agents in seperate occassions and Dell is fully aware of the issue but it is not in CS teams' power to change it. One of them also emailed me contact detail of a director to give feedback. So fresh install Win 8 seems to be the only way.
But I found that annoying and I protested by requesting to return the SE i7 and got a normal 17r-5720 i5-3xxx with Win7 (refurb). So I saved more than half-amount on the SE edition.
albert8
7 Posts
0
October 7th, 2013 08:00
Thanks for the response.
I phoned technical support but they're closed on weekends so I contacted Dell through Twitter (DellCares) over the weekend and as you said they are very helpful. They've asked me for my service tag, address and contact number and said they'll be in touch soon.
I agree it is annoying. The laptops I've owned previously have OS installers always included. I read somewhere here in the forum that it is Microsoft's policy and not Dell's(?).
I'm now waiting for them to contact me back on twitter.