I had to replace the mother board on mine. It sounds like yours is doing the same thing mine did, I would suggest replacing it yourself if possible or if you are unable to find someone who can it is very easy to replace. Also you will need a new dvd player it sounds like yours is no good. But who ever fixes your pc should be able to confirm whether it is good or bad.
I hope this helps
You can find the mother board online for about $150 and 20 for a DVD Rom Drive
Please run the LCD BIST on the laptop to check if there is any problem with the LCD screen.
To initiate LCD BIST:
Connect the AC adapter to your computer.
Hold the letter <D> on your keyboard and then turn on your computer. You will see four colors (grey, red, green, and blue) on the screen in a sequence.
If you see any colors on the screen the LCD screen is fine.
Try to run the PSA diagnostics to check all the hardware functionality of the system , as you are not able to see anything on the screen launch the PSA by holding and power on the laptop.
As the laptop power button is on, the laptop is receiving the power but not able to display anything.
Check if the computer is giving out any beep sounds, and make a note of the beeps and post the beep count.
i tried holding the letter D, nothing comes on the screen - the laptop remains silent and there is no beeps at start up. I can't run the PSA diagnostics because nothing comes up on the screen
I would like to know the color and status of the power but light, is it ON/OFF/ Blinking?
If the power button light is ON please connect an external motor to a laptop and switch it on. Try to switch the display to external monitor and check if the laptop displays anything on the monitor.
When I press the power button - the power light, hard drive and bluetooth light come on - then the hard drive light switches off and just remains the power and bluetooth light.
The do not blink, just solid blue lights. I have tried connecting to screen but nothing happens at all.
I just bought a different screen fitted it and still the same thing - it powers for about 2 seconds with the fan then silent with a black screen.
It appears to be a hardware problem; I would like confirm that AC Adapter was connected to the laptop while performing all these tests.
If not, please leave the laptop connected to the AC adapter for an hour to charge the battery and then try the tests. (It could be a low battery issue).
If Ac adapter was already connected to the laptop during the tests, then the issue is with the hardware (motherboard/Dc-In port) of the laptop which needs to be replaced.
In case the system has active warranty, please private message the system service tag, contact number and registered owner’s name. To private message, click on my user name, click Add as friend and click start conversation.
I have same exact model and same exact problem, but when I hold "D" and power up, I get the four colors on the screen. Also when I hold "ALT" and power on, the Num lock and Caps lock blink, and the Scroll light is a solid color. Also the power light, Bluetooth light, and dvd drive light all stay a solid color.
Thanks for the response. I was a little confused, because when I took the machine apart, the only video card I found was integrated on the motherboard. The motherboard is a MY334. I have also seen that MY554 has been used in this machine. So now my question is, is this the right motherboard for this machine. I had it professionally replaced once, and am now thinking they put in a different motherboard.
MY334, MY554 and WK083 are compatible motherboard part numbers for the Inspiron 1721. These motherboards have integrated video card on them. If the system has MY334, please replace it with the same.
Please contact Dell out of warranty team for purchasing the right motherboard
Hi, The same thing happened to my computer. (The computer tried to start and then when to a black screen with a blinking white line). I ran the test like you told him in the first set of instructions. (Pressed F12, and did the diagnostic). The first run showed all passing. When prompted to run the thorough test I said yes. I then showed an error: Error 2000-0142 Validation -33830 Hard drive 0- s/n wd--wxh1e31csa23 status 77 Can you please tell me what type of hardware problem I have. Thanks!
bdtimms
2 Posts
1
February 16th, 2015 11:00
I had to replace the mother board on mine. It sounds like yours is doing the same thing mine did, I would suggest replacing it yourself if possible or if you are unable to find someone who can it is very easy to replace. Also you will need a new dvd player it sounds like yours is no good. But who ever fixes your pc should be able to confirm whether it is good or bad.
I hope this helps
You can find the mother board online for about $150 and 20 for a DVD Rom Drive
Good Luck
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
March 7th, 2013 07:00
Hi dotcom1,
The problem could be with the hardware or software of the computer
Running the hardware diagnostics can help in checking if there is any hardware problem. Follow the steps below to run hardware diagnostics.
In case the test passes, follow the next steps. Check in Safe Mode with Networking.
Check if the computer is doing the same thing in safe mode with networking.
Please reply with results.
dotcom1
6 Posts
0
March 7th, 2013 08:00
Thanks for the reply, can't get into the bios - tried that already. Just a black screen from the minute the power button is pressed sadly.
dotcom1
6 Posts
0
March 7th, 2013 12:00
Any suggestions?
DELL-Nikhil D1
4 Operator
•
2.6K Posts
1
March 8th, 2013 15:00
Hi dotcom1,
Please run the LCD BIST on the laptop to check if there is any problem with the LCD screen.
To initiate LCD BIST:
You will see four colors (grey, red, green, and blue) on the screen in a sequence.
If you see any colors on the screen the LCD screen is fine.
Try to run the PSA diagnostics to check all the hardware functionality of the system , as you are not able to see anything on the screen launch the PSA by holding and power on the laptop.
As the laptop power button is on, the laptop is receiving the power but not able to display anything.
Check if the computer is giving out any beep sounds, and make a note of the beeps and post the beep count.
Please reply for further help.
dotcom1
6 Posts
0
March 10th, 2013 16:00
i tried holding the letter D, nothing comes on the screen - the laptop remains silent and there is no beeps at start up. I can't run the PSA diagnostics because nothing comes up on the screen
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
March 11th, 2013 16:00
Hi dotcom1,
I would like to know the color and status of the power but light, is it ON/OFF/ Blinking?
If the power button light is ON please connect an external motor to a laptop and switch it on. Try to switch the display to external monitor and check if the laptop displays anything on the monitor.
Please post the results.
dotcom1
6 Posts
0
March 12th, 2013 06:00
Thanks for the Reply.
When I press the power button - the power light, hard drive and bluetooth light come on - then the hard drive light switches off and just remains the power and bluetooth light.
The do not blink, just solid blue lights. I have tried connecting to screen but nothing happens at all.
I just bought a different screen fitted it and still the same thing - it powers for about 2 seconds with the fan then silent with a black screen.
Any thing else?
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
March 12th, 2013 19:00
Hi dotcom1,
It appears to be a hardware problem; I would like confirm that AC Adapter was connected to the laptop while performing all these tests.
If not, please leave the laptop connected to the AC adapter for an hour to charge the battery and then try the tests. (It could be a low battery issue).
If Ac adapter was already connected to the laptop during the tests, then the issue is with the hardware (motherboard/Dc-In port) of the laptop which needs to be replaced.
In case the system has active warranty, please private message the system service tag, contact number and registered owner’s name.
To private message, click on my user name, click Add as friend and click start conversation.
To check the Warranty status use this link: http://tinyurl.com/5r4b8j
Awaiting your response.
goldslag
2 Posts
0
May 6th, 2013 17:00
I have same exact model and same exact problem, but when I hold "D" and power up, I get the four colors on the screen. Also when I hold "ALT" and power on, the Num lock and Caps lock blink, and the Scroll light is a solid color. Also the power light, Bluetooth light, and dvd drive light all stay a solid color.
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
May 7th, 2013 08:00
Hi goldslag,
Based on the issue description, the problem could be with the video card.
If the video card is not integrated on the motherboard, replacing the video card should fix the problem.
In case the system has active warranty, please private message the system service tag, contact number and registered owner’s name.
To private message, click my user name and click Start conversation.
To check the Warranty status use this link: http://dell.to/11SjTcR
Awaiting your response!
goldslag
2 Posts
0
May 7th, 2013 09:00
Thanks for the response. I was a little confused, because when I took the machine apart, the only video card I found was integrated on the motherboard. The motherboard is a MY334. I have also seen that MY554 has been used in this machine. So now my question is, is this the right motherboard for this machine. I had it professionally replaced once, and am now thinking they put in a different motherboard.
DELL-Nikhil D1
4 Operator
•
2.6K Posts
0
May 8th, 2013 07:00
Hi goldslag,
MY334, MY554 and WK083 are compatible motherboard part numbers for the Inspiron 1721. These motherboards have integrated video card on them. If the system has MY334, please replace it with the same.
Please contact Dell out of warranty team for purchasing the right motherboard
Dell out of warranty contact # 800-288-4410.
mandav84
2 Posts
0
June 11th, 2013 04:00
sandog34
2 Posts
0
July 15th, 2013 22:00