The Order Status System Tells Lies

Question

According to the status of my order, which when the order was originally placed on Monday the technical team for this upgrade would be delivered before this weekend and the order acknowledgement gave an estimated delivery date 14/2/13. The status obtained from the link in the email that confirmed order has been showing that the order has shipped since Tuesday 12/ 2/2013 and that a delivery link to track consignment would be on the said page within 3 days. Today I Have telephoned to enquire about this order only to be told that the system has not even built yet, Yet alone passed order received, order processing, pre production, in production and shipped. What is the purpose of offering an order tracing system that quite simply tells a total pack of lies.

shesagordie · Answer

I am moving this thread to the Customer Care Forum.   Bev.

Dell - Harish M · Answer

Hi Dean Eaton,

We are sorry about the run around. Please send to me via a private message the order number. I can check with the depot team and let you know about the status. To send me a private message, click on my Forum username and then click Start conversation.

Customer Care

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