I tried to follow your steps but  I was unable t save the changes the BIOS did not let me save the changes. I tried to change the SATA operations from Intel Smart Reponse to AHCI, it did not work.  I was unable to save the changes. I opened two service request tickets with your support. There are no replie no phone call. Nothing. I've got a brand a new computer which is 3 months old and every week I have problems with it

Ravi Chandra BC, I am sorry to say but what you posted here is a copy & pate text, which I already read on other forum threads. you could just post a link no need to copy and paste the text... I am very disappointed with Dell technicians.

Hi ymoiseyev,

I would advise you to connect an external monitor to the system and check if the system is booting up or not. If the system is booting up, please update the BIOS on the system using the link below.

http://dell.to/10ar1QS

Please let me know if this helps.

i updated my bios by clicking on the link that you provided. it did not help. I still have the same problem. when I start the computer, I see the blank sreen and I have to press the start button again to launch the operating system

can we scedule a time when you technician will look into this problem? Please, respond to this message by posting a reply on this website

Is there anybody going to reply to my message?

In your BIOS go to BOOT page  and set Secure mode = DISABLED,  Option Rom = ENABLED, save it and try booting.  Remember to write down your original settings so you can go back if it does not work.  I have had that problem where the Option ROM seems to prevent booting in the SATA Hub Controller chip that communicates with the HD.  Sometimes the Option Rom pops up but it is not well documented on the procedures.  Let me know the result as I had same problem starting yesterday. Do you have an mSATA  SSD for ISRT acceleration?

I followed your instructions and  I did exactly what you said in your message.. Secure Mode was disabled and the option rom was enabled but I could not save the changes. The BIOS did not let me save the change.. Please, advice what to do now.... I am still having the same issue. Windows 8 does not launch when I start the computer..

How to access the BIOS? Do I need to press F2 or F12? Please, clarify... 

I was hoping that your system was having the same problem as mine but yours  BIOS appears to have bigger problems if it will not save. I was always able to save. I would phone Dell  premium support line(Google it)  if your computer is  new within last three months. I had 3 months with mine which saved me.  There is new BIOS A14 which is supposed to fix some problems end of April and I think it will fix your problems. I am gone for a couple of days but I hope they can help you.

Can you please, update my case number, so we can keep track of the thigns that we did.....

thanks for your prompt response. Please, phone Dell premium support. This is a brand-new laptop, which I purchased at the end of November.  This issues started happing two months ago. I did a windows refrehs/installl but it  did not address the problem.

Bill Alsip, are you back to the office? if yes, can you please look into this case? I have not heard anything from your Premium Tech Support. I am still having an issue with booting an Inspiron 17R Special Edition. It does not let me start the operating system on the first go. I have to turn the computer off and press the start button again. Does it have smth do with the motherboard? if yes, please, send me a technician.

Hi ymoiseyev,

I would like to know what error you are receiving when you try to save the settings in the BIOS.

if you are able to change the settings in the BIOS. Please load it defaults and check for issue resolution.