Hi ymoiseyev, I am not with Dell as you may think. I am just a recent customer like yourself.  Your best bet is to phone Dell at this point  or go to the place where you bought the computer since everyone gets a 1 year warranty.  That is if your BIOS appears totally dysfunctional. If you are able to boot Win 8 then I would keep trying the forum and wait for BIOS a14. I have premium support at present so I have been getting very good support from Dell and lots of help from both Dell and other users on this forum. I found that patience helps a lot but if you do not have a second backup computer you may be in more of a pickle.

I followed the instructons I went to BIOS to make some changes per your instruction but BIOS did not let me save the changes.

Hi ymoiseyev,

I would like to know what error message you are receiving when you try to save the settings in the BIOS.

there is no error message. I was unable to save changes that I made in BIOS. I followed the instructinos but BIOS did not let me save teh changes. The BIOS seems to be corruct.  

Hi ymoiseyev,

There seems to be an issue with the system board on the computer. I see that our Dellcares team has raised a request for an onsite service for replacing system board on your system. Please let us know if you face any concerns with the product after the service.

can you please let your tech guy know that I am going to de-install program on my computer and I will have my computer ready for part replacement by Friday, April 12. He can stop by my plalce any time on Friday.

Hi ymoiseyev,

We have received the system at our Dell repair center will update you once the system is repaired and shipped back to you.

Hi ymoiseyev,

I see that our onsite technician fixed the issue with your system. Please let us know if you face any further concerns with the system.

the laptop came back to me from your technician but I still have problems. Windows 8 needs to be activated some pre-installed pieces of sofware are gone. You had this laptop at your repair shop for a week and it looks like it has not been tested. Very disappointed..

Hi ymoiseyev,

Your system motherboard is inbuilt with windows 8 product key,if you are receiving a message not activated. Please activate the Windows it should automatically capture the product key from motherboard.

You can download most of the software’s titles from the link given below which came with the system. You need to register yourself using the system's Service Tag and please register from the dell computer for which you are registering.

http://dell.to/ZHt9Ce

Please let me know if this helps.

Another thing.. you suggest that I need to do registration on dell site... Why do I need to do so, if already registed the laptop in November 2012 when I purchased it from Dell. I don't understand the point of registering the laptop twice. Please, advice..

The motherboard and the hard drive have been replaced prior the laptop has been sent to your technician for repair. it looks like the laptop has not been test. If it has been tested then your tech person would have noticed immediatly that Windows asks for activation. Please, advice on what I shall do to activate the windows. Can you just sent me an activation key from my old motherboard? The activation key should be stored somewhere in your system. ..

Hi ymoiseyev,

I see that there is a service request raised by our DellCares team for fixing the issue with your system. Please followup with them, if any concerns please let us know.

Hi, i have got the same problem... But i need to know if i send the laptop to a a shop in the US through a friend, it can get fixed in two weeks.. Can someone reply soon this is getting irritating and i only bought it in January.