I would appreciate if you can provide me the service tag or the express code of the system, and let me check what best we can do for you. Please provide me following information in a private message only.
I picked up this forum thread while trying to repair a friend's mom's E1505 Laptop.
It really needs a full system recovery but I can't seem to get into what I assume is a recovery partition. From what I read online I should be able to Control F11 into a recovery partition but it does not work.
Is there anyway to get a clean version of vista for her? I know the drivers are on the Dell site so that is not a problem.
If the system came with Vista factory-installed, the way to access the quick restore is by F8 before Windows loads. However, if the system came with XP and was upgraded to Vista, the quick restore will no longer function and a manual install is in order.
In the US, you can request the recovery media online - see below. Outside the US you must call Dell.
Prateek K
2 Intern
•
943 Posts
0
January 23rd, 2013 07:00
Hi Swhockey98
I would appreciate if you can provide me the service tag or the express code of the system, and let me check what best we can do for you. Please provide me following information in a private message only.
Please reply if you have any further questions.
Thanks & Regards
Prateek K
#iworkfordell
SWhockey98
18 Posts
0
January 24th, 2013 10:00
Thanks Prateek, I sent you the information.
Prateek K
2 Intern
•
943 Posts
0
January 25th, 2013 15:00
Hi SWhockey98
Thanks for providing the details.
I have sent you a private message please respond to that.
Thanks & Regards
Prateek K
#iworkfordell
eseid
1 Message
0
June 16th, 2013 11:00
Prateek K:
I picked up this forum thread while trying to repair a friend's mom's E1505 Laptop.
It really needs a full system recovery but I can't seem to get into what I assume is a recovery partition. From what I read online I should be able to Control F11 into a recovery partition but it does not work.
Is there anyway to get a clean version of vista for her? I know the drivers are on the Dell site so that is not a problem.
Thanks
ejn63
9 Legend
•
87.5K Posts
0
June 16th, 2013 11:00
If the system came with Vista factory-installed, the way to access the quick restore is by F8 before Windows loads. However, if the system came with XP and was upgraded to Vista, the quick restore will no longer function and a manual install is in order.
In the US, you can request the recovery media online - see below. Outside the US you must call Dell.
support.dell.com/.../backupcd_form