XPS 14z Usb are not working.

Hi XPS14z,

Welcome to the community.

Please check the link below to update the BIOS and USB 3.0 drivers for the system:

BIOS

http://dell.to/VL6ekM

CHIPSET

http://dell.to/URFsrJ

http://dell.to/VEDVYL

Once you have installed the same kindly restart the system and check again.

Thanks and Regards
Sandeep P
#iworkfordell

Hi,

I did as you suggested.  Still USB 2.0 is not working.  its really frustrating to have only one usb port!

Please let me know what else I can do?

Hi XPS14z,

We truly regret the inconvenience that has been caused to you.

Please let me know if USB 2.0 or USB 3.0 port is not working on the system. We would require below information to assist you further:

Have you checked different USB devices on the same port?

Does the same USB devices work fine on other USB port?

Does the USB 2.0 devices work fine on the USB 3.0 ports?

Please provide us this information so that we can be in a better position to understand and resolve this issue.

Thanks and Regards
Sandeep P
#iworkfordell

Hi

I check with usb which is working on other laptops.  Basically usb2.0 is not working and usb 3.0 is working.

Hi, 

I have been also experiencing these issues with my XPS 14z. The USB ports (both) will often make windows explorer crash. Also, it takes a long time for any USB device to eject (specially USB drives and HD). 

I have done the update on BIOS and CHIPSET and that did not work, any other solutions?

Thank you.

Hi,

Please check the link below to download and install the USB driver for the system:

http://dell.to/YCMaBC

If after installing the driver issue persists then please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

Thanks and Regards
Sandeep P
#iworkfordell

Hi

I installed texas instruments driver

R309557.exe  which you suggested.  Both of my usb's ARE NOT WORKING!  What is this?? Reply ASAP.

I sent an email to your personal one! I hope you get it!  

Hi XPS14z,

We truly regret the inconvenience that has been caused to you. I have replied to you on a private message, kindly provide us with information requested so we can assist you further.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Minister222,

I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.

Kindly let us know the version of Windows installed on the system. Also, provide us with the details of the steps performed by you to resolve this issue.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi

I have just had the issue as well.

In the pas few months, one of the usb ports were on and off (sometimes one of them works, sometimes one of them dont, i dont remember which one). About two weeks ago, I started using a bluetooth mouse and it conflicts with mouse pad. At that time, i didnt know, i thought some software or window issue, so I re-installed window 7.

Now, I have re-install, figure out the confict and i dont use the bluetooth mouse any more. However, only one USB works (the one on the right, if you sit in front of the computer, i dont know which one is USB 2, which one is USB3). The one on the left doesnt work. I have tested and i'm sure the port doesnt work.

I have tried installing all three of the above drivers and it still doesnt work.

My laptop is the Dell XPS 14Z. 

Hope you know what's wrong and how i can fix this. Having only 1 USB port is really inconvenient.

Looking forward to hearing from you