There was someone posting in here that dell had some information to us but that post seems to have dissapeard ill pm you as soon as i have this information.
Well, update. Despite dealing with Dell for 2 hours a couple of weeks ago, issues persist with the 5523 wifi card consistently connecting to my network. Still get a lot of disconnects and inability to reconnect, requiring a Disable/Enable of the adapter. Frustrating.
After another month of persistent issues with the original wifi card, I replaced it today with the Intel 6300 card that i purchased from Amazon. So far so good, in terms of connectivity to my network.
I'm having the exact same problem. Was on the phone with someone from Dell support for over an hour on Friday night, uninstalling the drivers and reinstalling the drivers from the factory disk, but problem persists. Also, uninstalling and reinstalling McAfeee. They also said they would call back to see if the problem was solved tonight (Tuesday) between 6pm and 7pm. It's now 10:45pm and still no call. I'm going to try to call again tomorrow and see what can be done. This is obviously a hardware problem not a software problem that Dell MUST fix, especially with so many of us having the same issue.
Update on my situation. I purchased, on Amazon, a new network card, the intel Ultimate N 633ANHMW for $38 or so. It has no Bluetooth. Over the past month or so, it has been working quite well - I would say at 90%, compared to 30% before changing the card. Occasionally I get the Limited Connection, but usually putting it in airplane mode and then back again fixes it.
Obviously, not impressed that I had to do this, but at least it (mostly) solved one major headache with this system.
I have the same issue on my 15Z. Right out of the box it had this issue in the first 5 minutes of use. Latest Dell recommendation is to reload Windows (and everything else of course). We'll see if that works. This showed up as a solution that worked on another forum. This time, I added a second SSD to put windows on since i'm going through all this trouble anyway.
I was experiencing this problem after upgrading to Windows 10. I tried the settings changes mentioned in Agroster1's post. Performance seems to have improved dramatically.
C4w3
9 Posts
0
July 10th, 2013 15:00
Where is this information found and is there some where on dell support i can read about it?
agroster1
1 Rookie
•
5 Posts
0
July 11th, 2013 08:00
C4w3, what information are you talking about?
C4w3
9 Posts
0
July 12th, 2013 05:00
agroster1 Hey
There was someone posting in here that dell had some information to us but that post seems to have dissapeard ill pm you as soon as i have this information.
//C4w3.
agroster1
1 Rookie
•
5 Posts
0
July 12th, 2013 08:00
Well, update. Despite dealing with Dell for 2 hours a couple of weeks ago, issues persist with the 5523 wifi card consistently connecting to my network. Still get a lot of disconnects and inability to reconnect, requiring a Disable/Enable of the adapter. Frustrating.
agroster1
1 Rookie
•
5 Posts
0
August 9th, 2013 18:00
After another month of persistent issues with the original wifi card, I replaced it today with the Intel 6300 card that i purchased from Amazon. So far so good, in terms of connectivity to my network.
AHWinTN
1 Message
0
September 24th, 2013 21:00
I'm having the exact same problem. Was on the phone with someone from Dell support for over an hour on Friday night, uninstalling the drivers and reinstalling the drivers from the factory disk, but problem persists. Also, uninstalling and reinstalling McAfeee. They also said they would call back to see if the problem was solved tonight (Tuesday) between 6pm and 7pm. It's now 10:45pm and still no call. I'm going to try to call again tomorrow and see what can be done. This is obviously a hardware problem not a software problem that Dell MUST fix, especially with so many of us having the same issue.
agroster
1 Message
0
September 25th, 2013 20:00
Update on my situation. I purchased, on Amazon, a new network card, the intel Ultimate N 633ANHMW for $38 or so. It has no Bluetooth. Over the past month or so, it has been working quite well - I would say at 90%, compared to 30% before changing the card. Occasionally I get the Limited Connection, but usually putting it in airplane mode and then back again fixes it.
Obviously, not impressed that I had to do this, but at least it (mostly) solved one major headache with this system.
A.
dundorf
3 Posts
0
February 12th, 2014 20:00
cinchbald
1 Rookie
•
6 Posts
1
August 14th, 2015 15:00
I was experiencing this problem after upgrading to Windows 10. I tried the settings changes mentioned in Agroster1's post. Performance seems to have improved dramatically.
The changes I made were:
802.11n channel width....: Auto
Roaming Aggressiveness: Highest
I did not disable Bluetooth.