Everyone! Great News. I am going to declare this post as Solved! :) After all of the troubleshooting and testing. I would like to say.... Check your pins under processor 1 if your getting this error. You may see 1 or 2.... or in my case 8 pins bent... I can only say this came from Dell this way as the only time processor 1 was removed was in troubleshooting putting the 2nd one in. It seems that I never checked to see if there was anything wrong because the processor was working was no issues in slot 1.... However after checking there was 8 pins bent. I used sharp flat tweezers to pry them up and reposition them in place... put both processors in and BAM!!!!! It booted no errors.
Question.... how the [ADMIN NOTE: Profanity removed] did it function with 8 pins not touching or crossed. How did I not get vm kernel crashes. lol
Thank You all for all your help. I am going to say its solved because I am the OP, however please continue troubleshooting your issues.
The R710 would have supported dual processors from day 1, so it isn't a BIOS update needed to allow a second one. It may be an issue with the second slot, but that is less likely. Does the stepping of the two processors match exactly? Even though the R710 supported two processors from the beginning, I would still recommend updating the system firmware (iDRAC, BIOS, ESM) just in case there is some additional support added when upgrading or when encountering some random/one-off issue.
If the processors are identical (again, including the "stepping"), then I would also assume it is a slot issue. I would update your system firmware though before taking any action.
Okay. I did try one more thing. I took out the processor in Socket 1 and only left the one in Socket 2 in place. It was actually able to post however after post it came up with an "Error: CPU1 Not Detected, Please place CPU2 in place on CPU1 and reboot system. System Halted" And nothing else happens. Would this mean that Socket 2 is working and maybe the stepping is not the same. How would I tell by looking at the processor.
The stepping code has traditionally been printed on the processor itself, however, looking at Intel's website for the E5540, it appears as if D0 is the only stepping available for that processor. This sounds like the exact type of issue you would need to clear the NVRAM for (slot 2 "seems" to work (although it may still be the problem), and both work in slot 1) ... When you "reset the NVRAM", did you use the motherboard jumpers that are there for that purpose? Are you certain that the NVRAM was actually cleared (should see a message on POST that the jumpers are set to Clear and BIOS settings will be reset to defaults)? What is your iDRAC/BIOS version at?
I have updated everything I can think of. I really wish Dell would chime in on this. Apparently I am not the only one having this issue. My server is out of warranty and there is nothing I can do now with the $400 worth of CPU and RAM I have purchased which I cant return.....
What is your issue - you have a different system ... what else is different? What is the CPU you are trying to use? Does the stepping match? Is the BIOS up to date?
jessy5765
14 Posts
1
December 11th, 2013 19:00
Everyone! Great News. I am going to declare this post as Solved! :) After all of the troubleshooting and testing. I would like to say.... Check your pins under processor 1 if your getting this error. You may see 1 or 2.... or in my case 8 pins bent... I can only say this came from Dell this way as the only time processor 1 was removed was in troubleshooting putting the 2nd one in. It seems that I never checked to see if there was anything wrong because the processor was working was no issues in slot 1.... However after checking there was 8 pins bent. I used sharp flat tweezers to pry them up and reposition them in place... put both processors in and BAM!!!!! It booted no errors.
Question.... how the [ADMIN NOTE: Profanity removed] did it function with 8 pins not touching or crossed. How did I not get vm kernel crashes. lol
Thank You all for all your help. I am going to say its solved because I am the OP, however please continue troubleshooting your issues.
Thanks again
Jessy
jessy5765
14 Posts
0
February 28th, 2013 09:00
Does anyone have any idea?
theflash1932
9 Legend
•
16.3K Posts
0
February 28th, 2013 09:00
The R710 would have supported dual processors from day 1, so it isn't a BIOS update needed to allow a second one. It may be an issue with the second slot, but that is less likely. Does the stepping of the two processors match exactly? Even though the R710 supported two processors from the beginning, I would still recommend updating the system firmware (iDRAC, BIOS, ESM) just in case there is some additional support added when upgrading or when encountering some random/one-off issue.
jessy5765
14 Posts
0
February 28th, 2013 10:00
yes the processors are identical as is the RAM. This is what makes me think its a Socket issue :/
theflash1932
9 Legend
•
16.3K Posts
0
February 28th, 2013 12:00
If the processors are identical (again, including the "stepping"), then I would also assume it is a slot issue. I would update your system firmware though before taking any action.
jessy5765
14 Posts
0
March 2nd, 2013 20:00
Okay. I did try one more thing. I took out the processor in Socket 1 and only left the one in Socket 2 in place. It was actually able to post however after post it came up with an "Error: CPU1 Not Detected, Please place CPU2 in place on CPU1 and reboot system. System Halted" And nothing else happens. Would this mean that Socket 2 is working and maybe the stepping is not the same. How would I tell by looking at the processor.
theflash1932
9 Legend
•
16.3K Posts
0
March 3rd, 2013 11:00
The stepping code has traditionally been printed on the processor itself, however, looking at Intel's website for the E5540, it appears as if D0 is the only stepping available for that processor. This sounds like the exact type of issue you would need to clear the NVRAM for (slot 2 "seems" to work (although it may still be the problem), and both work in slot 1) ... When you "reset the NVRAM", did you use the motherboard jumpers that are there for that purpose? Are you certain that the NVRAM was actually cleared (should see a message on POST that the jumpers are set to Clear and BIOS settings will be reset to defaults)? What is your iDRAC/BIOS version at?
jessy5765
14 Posts
0
March 12th, 2013 22:00
I am on BIOS 1.2.6 and they currently have 6.3. I am running ESX 5.1 w/o using openmanage. What is the best and easiest way to update?
Thanks
gyelnats
1 Message
0
April 17th, 2013 13:00
Hi, I have a similar problem, did you ever resolve this and get the second CPU to be recognized?
adj1984
1 Message
0
April 17th, 2013 13:00
I have a client who is right now reporting the exact same issue.
jessy5765
14 Posts
0
May 24th, 2013 20:00
I have updated everything I can think of. I really wish Dell would chime in on this. Apparently I am not the only one having this issue. My server is out of warranty and there is nothing I can do now with the $400 worth of CPU and RAM I have purchased which I cant return.....
askars
1 Message
0
November 9th, 2013 23:00
Having the same issue. R710 with a single Xeon L5520 CPU. Adding 2nd Xeon L5520 CPU and getting the following 2 errors at the LCD without a boot:
Any suggestions please?
buluxan
1 Message
0
November 19th, 2013 19:00
i had an issue also with r710 after i upgraded the proccessor ,
does my problem regarding the cpu / the ram configuration ?
really appreciate for your help
lukman
theflash1932
9 Legend
•
16.3K Posts
0
December 10th, 2013 09:00
What is your issue - you have a different system ... what else is different? What is the CPU you are trying to use? Does the stepping match? Is the BIOS up to date?
purchases
3 Posts
0
December 10th, 2013 09:00
Anyone ever get an answer to this, I have the same issue with a PE r610.??