Inspiron 17R SE not powering up properly

Question

My new 17R SE is driving me nuts! Everytime I turn it on by pressing the power button the system shows me the Dell logo quickly then vanishes and just sits there forever and a day with a black screen without going any further. If I power it back off with the power button then on again it starts up fine. I have to do this EVERY time I want to start the thing up - any ideas what causes this? I've changed virtually all the power settings but nothing has made any difference so far.... I miss my old 1720.......

DELL-Vikram M · Answer

Hi Wishikepttheoldone,

I will recommend you to drain the flea power and see if that makes a difference:

Disconnect all the external peripherals.
Unplug AC Adapter and also take off the battery.
Press and hold the power button for 10 to 15 seconds.
Connect the AC Adapter back and check if the system is working fine.

Alternatively, run the diagnostics on your system to check the hardware functionality:

Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
Highlight 'Diagnostics' using up/down arrow keys and press enter.

Please let me know if you get an error code/message.

Keep me posted. Please reply for any further questions.

Wishikepttheold · Answer

Tried all of the above and no change - it still Profane word removed as per TOU> out! Diagnostics reveal all passes.....

DELL-Vikram M · Answer

Hi Wishikepttheoldone,

Thank you for the reply. Since the diagnostics pass, I will recommend you to take your system back to factory settings:

Note: PC restore will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals (printer, scanner or any USB device) as well.

To perform PC restore in Windows 7:-

Restart PC, keep tapping 'F8' as soon as the Dell logo appears.
Advanced Boot Options menu appears, ‘Repair your Computer' is highlighted, press Enter. (Use the arrow keys to highlight your choice).
Windows is loading files screen appears. Wait for it to load.
'System Recovery Options' prompt appears. Specify the language and keyboard input that you want, and then click ‘Next’.
Log in as a user who has administrative credentials; select the username from the drop-down list, type the password and click OK.
'Choose a Recovery Tool Window' appears, select 'Dell Data Safe Restore and Emergency Backup'.
The Welcome screen will show 2 options; 'Restore computer and preserve my new or changed files' and 'Select other System Backup and more options'. Select the second option (Select other System Backup and more options) and click 'Next'.
The next window shows these options; 'Backup Files and folders' and 'Restore my computer'. Select ‘Restore my computer’.
Select the 'Factory Image' and click ‘Next’.
The next window shows 2 options; 'Preserve new or changed files before restoring to selected System Backup' and 'Restore without preserving new or changed files'. Select the second option (Restore without preserving new or changed files) and click 'Next'.
A prompt appears stating that your computer is about to be restored all data currently on your computer will be deleted and replaced with your selected Full System Backup. If an Emergency File & Folder Backup was created, it will still be saved in the location you selected. Click 'Yes, continue' and click 'Next'.
PC restore will initiate. Once done, click 'Restart'.
Follow the onscreen instructions to create a user account.

Keep me updated. Please reply in case you have any further questions.

Locked Topics – Laptops General

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