Ispiron Laptop not connecting to wireless internet

Question

I am having some troubles. Inspiron 15 N5040. The hardwire connection works, and the modem connects wirelessly to other devices, such as my Apple itouch and my roomate's laptop; but when my laptop tries to connect it says Unidentified network, no internet access. I have been editting setting and trying everything i can think of for what seems like years, Dell customer service couldn't help, and i cant find any good answers anywhere else. Anybody willing to solve this puzzle for me?

PudgyOne · Answer

DellUserIan,

What do you see when you go to...

start, control panel, network and sharing center.

Do you see more than 1 connection?

Did you recently reinstall/install the opertaing system?

What virus program and firewall are you using?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

Rick

DellUserIan · Answer

Yes, there are two connections there. The hardwire one (allowing me to use the internet)(Im sitting right next to the modem) and the wifi connection that i am trying to connect to.

I have not recently reinstalled the OS (Windows 7), and I am using Windows Firewall

And the information you've asked is as follows:

Host Name:

OS Name: Microsoft Windows 7 Home Premium

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner:

Registered Organization:

Product ID:

Original Install Date: 8/17/2012, 2:58:19 PM

System Boot Time: 3/10/2013, 12:03:49 PM

System Manufacturer: Dell Inc.

System Model: Inspiron N5040

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2660 Mhz

BIOS Version: Dell Inc. A05, 5/30/2012

Windows Directory: C:\windows

System Directory: C:\windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-06:00) Central Time (US & Canada)

Total Physical Memory: 3,895 MB

Available Physical Memory: 1,578 MB

Virtual Memory: Max Size: 7,788 MB

Virtual Memory: Available: 4,280 MB

Virtual Memory: In Use: 3,508 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server:

Hotfix(s): 154 Hotfix(s) Installed.

[01]: 982861

[02]: KB2670838

[03]: KB971033

[04]: KB2393802

[05]: KB2397190

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Network Card(s): 3 NIC(s) Installed.

[01]: Realtek PCIe FE Family Controller

Connection Name: Local Area Connection

DHCP Enabled: Yes

DHCP Server: 10.0.0.1

IP address(es)

[01]: 10.0.0.5

[02]: fe80::8156:23b6:2aa5:9bcc

[02]: DW1503 Wireless-N WLAN Half-Mini Card

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 10.0.0.1

IP address(es)

[01]: 10.0.0.3

[02]: fe80::f439:d70b:2a80:d808

[03]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

PudgyOne · Answer

DellUserIan,

See if this works first before we try other things.

Start, control panel, network and sharing center, change adapter settings, right click on local connection, left click properties, left click sharing. Uncheck the box, allow other network users to connect through this computer's Internet Connection

Rick

DellUserIan · Answer

I am using the Microsoft Essentials windows firewall. and the settings match, but no resolution

PudgyOne · Answer

DellUserIan,

What virus program and firewall are you using?

Start, control panel, network and sharing center, click on your connection, click on properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.

Rick

DellUserIan · Answer

Unfortunately, that did not work. Any other suggestions?

PudgyOne · Answer

DellUserIan,

Microsoft Essentials shold not be a problem.

Download the Dell Wireless 1701 802.11 b/g/n, Wireless WLAN 1501 Half Mini-Card, Wireless WLAN 1503 Half Mini-Card, v.5.100.82.34, A00 drivers and save them to your desktop.

Make a system restore point.

Start, control panel, device manager, network adapters, right click on DW1503 Wireless-N WLAN Half-Mini Card, left click uninstall. Tell it to remove the drivers and software.

Restart your computer. When you log back in, the new hardware wizard will try to install the drivers but fail. Install the drivers you saved to your desktop.

Places to look to see if your Connection is enabled

Try to connect. What happens?

Rick

DellUserIan · Answer

I did all the steps listed, and after all that the connection still has the same status. Unidentified Network, No Internet  Access. This is getting ridiculous

PudgyOne · Answer

DellUserIan,   Start, control panel, network and sharing center, manage networks.   Right click on all of them and remove the networks. SAtart fresh with a new network.     Rick

PudgyOne · Answer

DellUserIan,

Also click on wireless properties, uncheck the box...

connect to a more preferred network if possible.

If your network is hidden, then it would show as an unidentified network.

Rick

DellUserIan · Answer

Why is nothing working? Could it be a problem with windows 7?

PudgyOne · Answer

DellUserIan,

If you have a Windows 7 operating system disk, you can insert the disk and stop it from running.

Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

sfc /scannow (space between the c and /)

Hit enter. This will replace any missing or corrupt Windows files. You may get an error that some files cannot be replaced.

You can also scan for malware. Download Malwarebytes Anti-Malware FREE edition(no trial) update it and do a quick scan. Post the log if it finds anything.

Rick

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