The issue might be with the motherboard as the system is not taking the charge.
Since you said that you tried with the new battery and you are facing same issue .
Ac adapter is also working fine as there is a light blinking on the ac adapter.
I do request you to provide the service tag number on a private chat and I will get back to you on the warranty status.
Below details will help you on how to send me a private chat.
I have added you as a friend.
Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well.
Click on “Inbox” to respond to the message and provide the service tag and contact details so I may access your system records and check for further course of action.
You could also click on Start Conversation to send a private message. Please let me know if this helps.
Does the LED on the AC adapter turn off, when its connected to the system? Are there any signs of system receiving power or does the power LED on the system turn on?
Also try releasing flea power. To release flea power, disconnect AC adapter, remove battery, disconnect all external peripherals (USB devices), press and hold power button for 30 seconds. Reconnect battery, AC adapter and turn on system. Was there any change?
The LED of the system turns off, however the issue is intermittent. At times the LED is on and some times it's off.
I have tried releasing flee power however this does not help.
The system is not covered under warranty.
Here's the summary of the issue again.
The power turns off automatically while working.
The laptops does not get started and it's a matter of sheer luck when the system will work. The system work only 1 out of 20 times the power is switched on.
Also the numpad on the laptop does not work properly.
In your situation, I would recommend to get the system checked by service technician, to isolate the faulty hardware. If you need help with Dell Expired Warranty Service or Dell Authorized Service Center contact information, please post your region.
DELL-NIKHIL M
240 Posts
0
December 20th, 2012 10:00
Hi mschullstrom,
The issue might be with the motherboard as the system is not taking the charge.
Since you said that you tried with the new battery and you are facing same issue .
Ac adapter is also working fine as there is a light blinking on the ac adapter.
I do request you to provide the service tag number on a private chat and I will get back to you on the warranty status.
Below details will help you on how to send me a private chat.
I have added you as a friend.
Please accept my friend request by clicking on my name ‘NIKHIL M ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well.
Click on “Inbox” to respond to the message and provide the service tag and contact details so I may access your system records and check for further course of action.
You could also click on Start Conversation to send a private message. Please let me know if this helps.
samirkazi
3 Posts
0
June 28th, 2013 01:00
Hi Nikhil - I'm facing the same issue with Dell Inspiron N5010. Can you please let me know how to get this sorted out?
Regards,
- Samir
DELL-Roshan L
4 Operator
•
4.4K Posts
0
June 28th, 2013 05:00
Hi Samir,
Welcome to the Community,
Does the LED on the AC adapter turn off, when its connected to the system? Are there any signs of system receiving power or does the power LED on the system turn on?
Also try releasing flea power. To release flea power, disconnect AC adapter, remove battery, disconnect all external peripherals (USB devices), press and hold power button for 30 seconds. Reconnect battery, AC adapter and turn on system. Was there any change?
Also is your system covered under warranty?
Let me know your findings.
Thank You
samirkazi
3 Posts
0
June 30th, 2013 23:00
Thanks Rohan. All the issues are intermittent.
The LED of the system turns off, however the issue is intermittent. At times the LED is on and some times it's off.
I have tried releasing flee power however this does not help.
The system is not covered under warranty.
Here's the summary of the issue again.
The power turns off automatically while working.
The laptops does not get started and it's a matter of sheer luck when the system will work. The system work only 1 out of 20 times the power is switched on.
Also the numpad on the laptop does not work properly.
Regards,
Samir
DELL-Roshan L
4 Operator
•
4.4K Posts
0
July 2nd, 2013 04:00
Hi Samir,
In your situation, I would recommend to get the system checked by service technician, to isolate the faulty hardware. If you need help with Dell Expired Warranty Service or Dell Authorized Service Center contact information, please post your region.
samirkazi
3 Posts
0
July 2nd, 2013 04:00
Yes. Please help me with Dell Expired Warranty Service as well as Dell Authorized Service Center. I'm in Mira Road, Thane. Thanks!
ejn63
9 Legend
•
87.5K Posts
0
July 2nd, 2013 06:00
out of warranty support:
www.dell.com/.../documents~expired-warranty-support.pdf
DELL-Roshan L
4 Operator
•
4.4K Posts
0
July 4th, 2013 02:00
Hi Samir,
We have two Dell Carry In Service Centers in Mumbai:
1. A/336 - 101, 1st Floor, Aisha Manzil, S.V. Road, Andheri West, Mumbai - 400053 (Landmark: Opp. DCB Bank, Near Andheri Subway). Phone: 022-26287575
2. 24-25-26, 1ST FLOOR, SHREEJI ARCADE, OPP: NITIN CASTING COMPANY, PANCHPAKHADI, THANE, MUMBAI - 400602. Phone: 022-60026999.
Note: They are closed on Sundays and they are open 9:30AM - 6:30PM from Monday to Saturday.