4 Operator

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2.2K Posts

February 19th, 2013 00:00

Hi emilcincin,

I would suggest you to run test on Wireless network card using Dell PC Diagnostic. To download Dell PC Diagnostics you can click the link mentioned below:

http://dell.to/11Ib4jd

If the test pass, let me know which of the following wireless card is in the system:

D1703 WiFi + Bluetooth 4.0 Half Mini Card
1704 WiFi + Bluetooth 4.0 Half Mini Card
1901 WiFi + Bluetooth 4.0 Half Mini Card
Intel® 2230 WiFi + Bluetooth 4.0 Half Mini Card
Intel® 6150 WiFi / WiMAX Half Mini-Card

If the wireless has stopped working recently, I would suggest you to perform system restore which may fix the issue. Please click the link mentioned below to perform system restore:

http://dell.to/VRG2ad

Note: System Restore will remove the applications installed on the computer after the restore point.

Thanks & Regards
Manshu S
#iworkfordell

1 Rookie

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6 Posts

February 19th, 2013 01:00

Hello

On Dell PC Diagnostic I don't have a wireless network card and I don't know how to see the model of the wireless if is not installed. In the Device Manager I have a "Network Controller".

Thanks

4 Operator

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2.2K Posts

February 19th, 2013 02:00

Hi emilcincin, 

To help you better, I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and name listed on the account so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Thanks & Regards
Manshu S
#iworkfordell

9 Legend

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16.1K Posts

February 19th, 2013 02:00

Please provide the hardware IDs of the device so we can determine what card you have and further assist. Follow page 105 and 106 of this guide:

http://philipyip.files.wordpress.com/2013/02/windows-reinstallation-guide-02-02-2013.pdf

1 Rookie

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6 Posts

February 19th, 2013 02:00

Here is my IDs Hardware

1 Rookie

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6 Posts

February 22nd, 2013 01:00

Hi

I download and install driver directly from Intel and it's works.

Thanks for your support

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