I request you to hard reset your computer. To hard reset shut the system down, remove the battery and disconnect the ac adapter, press and hold the power button for 20 to 30 seconds. Now connect only the ac adapter and wait for 30 seconds and turn on the system. . This will drain any residual charge in the capacitors and reset the power management controls to their default condition.
I also recommend you to run a diagnostics on the hardware components of the system. To run diagnostics restart the system and at the Dell logo tap the F12 key every two seconds. This will start the One-time boot menu. Using arrow keys select ‘Diagnostics’ and hit enter. This will run diagnostics on the hardware components of the system which may take around 5 minutes. Please reply to this post in case of any error message.
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to post. Other community members who need assistance please start your own topic in a new thread.
I have exactly the same problem and have run diagnostics from the BIOS. Everything checks out perfect. The battery has been removed from the laptop as it is totally dead. Please help. Inspiron 17R 5720 Service Tag: <ADMIN NOTE: Service tag removed per privacy policy>
This is an old thread and is locked for editing. Please make a new post with a detailed description of the issue, the system model and any troubleshooting tried. You cannot post the service tag on a public forum as it is your personal info.
DELL-Sujatha K
Community Manager
•
3.3K Posts
0
January 7th, 2013 05:00
Hi User1234,
I request you to hard reset your computer. To hard reset shut the system down, remove the battery and disconnect the ac adapter, press and hold the power button for 20 to 30 seconds. Now connect only the ac adapter and wait for 30 seconds and turn on the system. . This will drain any residual charge in the capacitors and reset the power management controls to their default condition.
I also recommend you to run a diagnostics on the hardware components of the system. To run diagnostics restart the system and at the Dell logo tap the F12 key every two seconds. This will start the One-time boot menu. Using arrow keys select ‘Diagnostics’ and hit enter. This will run diagnostics on the hardware components of the system which may take around 5 minutes. Please reply to this post in case of any error message.
Reply to this post for further assistance.
DELL-Sujatha K
Community Manager
•
3.3K Posts
0
January 10th, 2013 10:00
Hi User1234,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to post. Other community members who need assistance please start your own topic in a new thread.
AD5077
1 Message
0
May 6th, 2015 22:00
I have exactly the same problem and have run diagnostics from the BIOS. Everything checks out perfect. The battery has been removed from the laptop as it is totally dead. Please help. Inspiron 17R 5720 Service Tag: <ADMIN NOTE: Service tag removed per privacy policy>
Thanks
DELL-Rishi
4 Operator
•
2K Posts
0
May 8th, 2015 01:00
Hi AD5077,
This is an old thread and is locked for editing. Please make a new post with a detailed description of the issue, the system model and any troubleshooting tried. You cannot post the service tag on a public forum as it is your personal info.