I was in contact with Dell as they wanted me to check that the problem was not coming from the memory (they did not seem keen in changing the hard drive). They asked me to check the memory chips separately on the different slots, which I started to do.
In the meantime the hard drive simply died, making a clicking sound whenever I was trying to boot on it. So long story short, they replaced the Hard drive and everything is now fine.
As it's the second Hard drive they replace in two years, I simply hope that I won't have the same problem that you LBright123. I might actually extend the warranty when it's over just in case...
My opinion is that the laptop was not conceived properly. It's been more than a year and the same problem is appearing again, so I don't buy the "not cleaned" fan thing as 3 HDD died in less than 4 years, and I do not even play that much on my computer.
My advice would be to get a SDD, as I was told they do not generate as much heat. I don't know if anyone else has an opinion of this, but that's what I might do shortly...
lhoyet
15 Posts
0
May 10th, 2013 04:00
Hi,
The end of the story is simple.
I was in contact with Dell as they wanted me to check that the problem was not coming from the memory (they did not seem keen in changing the hard drive). They asked me to check the memory chips separately on the different slots, which I started to do.
In the meantime the hard drive simply died, making a clicking sound whenever I was trying to boot on it. So long story short, they replaced the Hard drive and everything is now fine.
As it's the second Hard drive they replace in two years, I simply hope that I won't have the same problem that you LBright123. I might actually extend the warranty when it's over just in case...
JayMajethiya
4 Posts
0
July 29th, 2014 08:00
Thx LHoyt
I am facing the exact same problem now.
So final conclusion is HDD or HDD + fan ?
My warranty expired in march and they refused to extend it !!
JayMajethiya
4 Posts
0
July 29th, 2014 08:00
I am facing the exact same problem now.
So final conclusion is HDD or HDD + fan ?
My warranty expired in march and they refused to extend it !!
Plz help :((
ejn63
9 Legend
•
87.5K Posts
0
July 29th, 2014 09:00
If the system is running hot and has never been cleaned, thoroughly vacuum out the bottom of the system.
If the hard drive or fan is suspect, run an extended Dell diagnostic on the system - F12 at powerup.
Expired warranties cannot be extended.
lhoyet
15 Posts
0
July 29th, 2014 09:00
My opinion is that the laptop was not conceived properly. It's been more than a year and the same problem is appearing again, so I don't buy the "not cleaned" fan thing as 3 HDD died in less than 4 years, and I do not even play that much on my computer.
My advice would be to get a SDD, as I was told they do not generate as much heat. I don't know if anyone else has an opinion of this, but that's what I might do shortly...