Helloooooooooooooooo Dell support!

Join the club, well at least dell have our money that's the main thing.

It's a known issue they can't sort out the drivers. windows has a Intel HD 4000 driver and dell made a driver for it themselves. it doesn't  play to nice with the amd driver which leaves it having an identity crisis.

no help from dell and no acknowledgment of a wider issue.

excellent work dell. bravo. bravo indeed.

I had a dell support guy take control over my machine and after 2hrs he managed to get the latest dell AMD and dell Intel drivers on board. However he didn't use the dell installer direct, I believe he ran the extract option and pointed windows at the extracted intel driver. HOWEVER...with these drivers installed none of my winRT/metro apps that stream DRM content work, e.g. Netflix, 4od, 5demand. If I switch back to just regular intel drivers it does work. But Dell are trying to tell me it's netflix's fault!? Very disappointed.

Thanks for your input man.

You just made me lose my 1% of hope of having Dell actually helping me sorting that driver issue.

Iv just admire how their customer support reply to the stupid support questions and minor issues and just ignore such a major flaw in their drivers while also more than 5 people are facing the same problem

Posted this in other threads why not here - check leshcatlabs.net - totally up to you.

As to helping to get rid of Driver fusion - there's actually a free tool out called "DriverFusion" - treexy.com/.../driver-fusion

You don't need to pay for the premium version, the Free version will help you clean up your system completely of any driver remnants left behind.

In fact if you looked at the leshcatlabs.net offerings, the13.1 WHQL UnifL V2.1 for AMD/INTEL laptops manual (search the site for the link) they have a section dedicated to the removal of older drivers that actually suggests using "DriverFusion" to do it.

Just my 2 bits.

Cheers

EDIT: Read the Manual completely top to bottom and twice just so you are clear on what it these drivers will do, how they work.  Suggest reading the comment sections as well so you can see what others are stating in regards to AMD/Intel Discrete Graphics Issues.

In deed buddy!

Lets hope the OP try out your method and see if it works.

Thanks CyberMaxX360 for your help! i really appreciate it.

But its too late :D i changed my crappy Dell laptop to a Lenovo and everything is great now =D

NP... and hey, as long as your happy :D perhaps useful information for anyone else stumbling upon the thread.

Lenovo setup an Intel/AMD or Intel/Nvidia - if former, you may run into issues as well, if the later... that combination seems to be more stable (better quality of Reference drivers for system OEM's to use from Nvidia)

Hi cybermaxx,

I tried to install the leshcat drivers but been unsigned I don't know why I should have to, to be fair.

dell are a disgrace.

Like I said I tried to install them couldnt install DSE for whatever reason probably windows 8, something to do with secure boot. It wont go into test mode even with uac disabled.

This issue along with windows 8 is terrible. I will never buy dell again.

This issue is raised time and time again with the uninstall re-install same old responses from dell's beligerant support teams.

The only chance of fixing it involves installing unsigned drivers with no support. Oh a new thing is happening now too when my laptop sleeps it often wont wake up the sceen just flickers while light black and black untill I have to hold power and reboot.

Your driver support and service is a complete joke, if you spent as much time as you do developing bloatware for these machines as you did drivers and testing we would not be having these problems.

I can only assume DELL don't care. Shame on you DELL.

As I stated read the manual on how to install them properly and it's probably a good idea to read it twice over. You are correct about the drivers being unsigned, I think he's working on a way to get them signed and yes you would have to put your system in "Wartermark Mode" read the FAQ in the manual about it.  

But, there is one thing that you can learn from those instructions if you still have issues with DELL supplied drivers as well, read the uninstall of old drivers procedure section. Try doing that and getting your system down to plain old windows VGA drivers, then once that's done download the latest DELL drivers for your video subsystem - Install DELL's Intel HD Drivers first then DELL's AMD drivers after that.  

Note: you should make sure you have a restore point saved, as well as doing a full system backup, along with ensuring you can do a full system restore if need be.

In  the Long run it's Dell that needs to Wake-Up and get these new AMD Reference 13.1 WHQL drivers out and PRONTO. For the life of me I have no idea what the hold-up is and why it takes them forever to release new drivers especially Video Drivers (What's the Dell Drivers version 8.X or something well behind the 13.1 available?? Really Now what a joke!.  

Yes, It's obvious to anyone on here that there is an issue with the Ancient Drivers they are offering and someone needs to kick the engineers in gear what are they doing anyways inquiring minds want to know?

Try to use the driver from the intel homepage. It worked in my case.

I am having the same problem. I have tried everything (that I have seen suggested anywhere). Interesting that this was originally posted 18 months ago and no Dell response. I wonder why?

I had the Intel HD 4000 working when I originally bought this Inspirion. I had a system crash and had to start with a fresh reboot of Windows 8. Went ahead and updated to 8.1. I still get the exact same error log you supplied above. My Inspirion 3521 has only the Intel graphics . On my last Dell I was running XP and had NVidia which never gave me problems like this. Dump the Intel graphics, Dell!

In the meantime, put a tech on this. As you can see, far too many customers are having this same issue, and over a long period.

I had the same problem. I couldn't get Catalyst Control Centre to open so I tried to install the latest version of CCC. Partway through the install, my laptop crashed and when it rebooted, the video drivers weren't working and couldn't be reinstalled from the Dell website. Kept getting an error say that the machine did not meet the minimum specifications. So here is what I did:

Open Device Manager. 

Go to Display Adaptor > right click on Intel HD Graphics 4000 > select Properties.

Go to the Driver tab and click on Update Driver ...

It downloads some software and installs it. At the end I got an error message saying "Windows encountered a problem installing the driver software for your device .... This device cannot work properly until you restart your computer. (Code 14)"

So I restarted the computer and the graphics are back to normal. Except that Catalyst Control Centre won't open (sigh).

Here I am in 2016 having the same problem and still no answers.