Thank you for the detailed description of the issue and all the trouble shooting steps done. With these symptoms I suspect the issue may with the video card. However to confirm, I request you to do one last step that is to check in the BIOS screen and in Safe Mode with Networking.
To go to BIOS, restart the system and at Dell logo keep taping the F2 key which will bring up the BIOS screen.
To go to ‘Safe Mode’ restart the system and at the Dell logo tap the F8 key every two seconds. In the ‘Advanced Boot options’ window using arrow keys, select ‘Safe Mode with Networking’ and hit enter.
Check the status and reply with the status to assist you further.
I was able to check the "Safe Mode with Networking" without too much problem.
In the "Safe Mode with Networking", the external monitor works but the LCD does not work, all programs worked including access to the internet. In Device Manager, Display Adapter is shown as Standard VGA Graphics Adapter, Device status was not provided in this mode, Driver Date is 6/21/2006, Driver Version is 6.1.7600.16385. There was no monitor listed in the Device Manager.
I got to the "Safe Mode with Networking" a bit differently than how you stated. Since I have no LCD display I cannot see the screen that states what key to push to get to Setup. I start the computer and start hitting Fn F8 to switch the display to my external monitor. By the time it switches to the external monitor, the initial statup screen is gone. When I do see a screen on th external monitor I hit F2 and I got "Windows Boot Manager" screen. I pressed F8 and then got a list with the "Safe Mode with Networking". I was unable to go to the BIOS screen using the external monitor.
For some unknown reason on one of the computer startups, the LCD on the computer worked. I pressed F2 at the startup screen and got into the BIOS screen using the LCD.
The external monitor did not work, the external monitor had a message, "Mode not supported".
In the BIOS screen.
System Info screen:
System=Latitude D630C
BIOS Version=A09 (12/24/2008)
Service Tag= <ADMIN NOTE: Service tag removed per privacy policy>
Asset Tag=BOOT
Ownership Tag=VGA
Processor Info screen:
Processor Type=Intel (R) Core 2 Duo @ 2.0 GHz processor
Processor ID=06F5
Current Clock Speed=2.00 GHz
Minimum Clock Speed=1.20 GHz
Maximum Clock Speed=2.00 GHz
Processor Cache Size=4096 KB
Dual Core Present=Yes
Memory Info screen:
Memory Installed=2048 MB
Memory Available=2013 MB
Memory Channel Mode=Dual
Memory Technology=DDR2 SDRAM
Device Info screen:
Primary Hard Drive=120 GB HDD
Modular Bay Device=CD-RW/DVD Combo
Video Controller=Quadro NVS 135M
Video BIOS Version=060.086.047.000.009.000
Video Memory=128 MB
Panel Type=14" Wide XGA+
Native Resolution=1440 by 900
Boot Sequence screen:
1.Diskette Drive
2.Internal HDD
3.USB Storage Device
4.CD/DVD/CD-RW Drive
In Device Manager, Monitor is shown as Generic PNP Monitor, Device is working properly, Driver Date is 6/21/2006, Driver Version is 6.1.7600.16385.
In Device Manager, Display Adapter is shown as Standard VGA Graphics Adapter, Device is working properly, Driver Date is 6/21/2006, Driver Version is 6.1.7600.16385.
The computer worked fine with the LCD screen and the external monitor also worked. I then shut down the computer and restarted it. On the restart, the LCD screen did not work and the external screen did. So I am back to the original situation.
Sorry for the length of the reply but I wanted to provide to you everything I did, everything that happened and all information I saw.
As suggested by Rockstar SpeedStep the screen has to be replaced. I request you click on the link below and enter the system service tag to check the warranty details. In case the system is under warranty send me a private message with the system service tag for further assistance. http://dell.to/Mbe3zg
In case the system is out of warranty and you belong to US region contact Out of warranty department and the number is 800-288-44110. For UK region the number is 844-338-1000. In case you belong to a different region, let know to provide the contact information of that region.
Thanks for your help. I will buy a replacement LCD display assembly and install it.
Sujatha K, I inputed my service tag number into http://dell.to/Mbe3zg. Dell couldn't verify my service tag number. I'm sure this computer is out of warrenty since I bought it of Ebay.
I now have a display on the LCD but I have a split display. Two horizontal displays and each horizontal display has a vertical line that separates each horizontal display into left and right. The right side is almost normal in color but the left side is a mix of green, purple, red, white, with alot of lines. The icons are somewhat visable but are stretched out horizontially. I can barely make out anything on the left side.
This is the same for both the upper and lower display. I have the Dell logo as the desktop image and the right side I can make out the two L's and the background is blackish, it's not great but it's alot better than the left side.
There is a 1.5 inch vertical black stripe that runs the entire right side of the display. There is a 1 inch vertical black stripe that runs the entire left side of the display.
Everything works on the computer as before, I just now have two horizontal displays that are split into a bad left side and a hot so bad right side.
DELL-Sujatha K
Community Manager
•
3.3K Posts
0
January 28th, 2013 05:00
Hi LKPRBD,
Thank you for the detailed description of the issue and all the trouble shooting steps done. With these symptoms I suspect the issue may with the video card. However to confirm, I request you to do one last step that is to check in the BIOS screen and in Safe Mode with Networking.
To go to BIOS, restart the system and at Dell logo keep taping the F2 key which will bring up the BIOS screen.
To go to ‘Safe Mode’ restart the system and at the Dell logo tap the F8 key every two seconds. In the ‘Advanced Boot options’ window using arrow keys, select ‘Safe Mode with Networking’ and hit enter.
Check the status and reply with the status to assist you further.
LKPRBD
8 Posts
0
January 28th, 2013 08:00
Hello Sujatha,
I will check in the BIOS screen and in Safe Mode with Networking tonight.
I will reply back with status.
Thanks for your help.
speedstep
9 Legend
•
47K Posts
0
January 29th, 2013 08:00
The backlight tube has died.
Display will need to be replaced.
LKPRBD
8 Posts
0
January 29th, 2013 08:00
Hello Sujatha,
I was able to check the "Safe Mode with Networking" without too much problem.
In the "Safe Mode with Networking", the external monitor works but the LCD does not work, all programs worked including access to the internet. In Device Manager, Display Adapter is shown as Standard VGA Graphics Adapter, Device status was not provided in this mode, Driver Date is 6/21/2006, Driver Version is 6.1.7600.16385. There was no monitor listed in the Device Manager.
I got to the "Safe Mode with Networking" a bit differently than how you stated. Since I have no LCD display I cannot see the screen that states what key to push to get to Setup. I start the computer and start hitting Fn F8 to switch the display to my external monitor. By the time it switches to the external monitor, the initial statup screen is gone. When I do see a screen on th external monitor I hit F2 and I got "Windows Boot Manager" screen. I pressed F8 and then got a list with the "Safe Mode with Networking". I was unable to go to the BIOS screen using the external monitor.
For some unknown reason on one of the computer startups, the LCD on the computer worked. I pressed F2 at the startup screen and got into the BIOS screen using the LCD.
The external monitor did not work, the external monitor had a message, "Mode not supported".
In the BIOS screen.
System Info screen:
System=Latitude D630C
BIOS Version=A09 (12/24/2008)
Service Tag= <ADMIN NOTE: Service tag removed per privacy policy>
Asset Tag=BOOT
Ownership Tag=VGA
Processor Info screen:
Processor Type=Intel (R) Core 2 Duo @ 2.0 GHz processor
Processor ID=06F5
Current Clock Speed=2.00 GHz
Minimum Clock Speed=1.20 GHz
Maximum Clock Speed=2.00 GHz
Processor Cache Size=4096 KB
Dual Core Present=Yes
Memory Info screen:
Memory Installed=2048 MB
Memory Available=2013 MB
Memory Channel Mode=Dual
Memory Technology=DDR2 SDRAM
Device Info screen:
Primary Hard Drive=120 GB HDD
Modular Bay Device=CD-RW/DVD Combo
Video Controller=Quadro NVS 135M
Video BIOS Version=060.086.047.000.009.000
Video Memory=128 MB
Panel Type=14" Wide XGA+
Native Resolution=1440 by 900
Boot Sequence screen:
1.Diskette Drive
2.Internal HDD
3.USB Storage Device
4.CD/DVD/CD-RW Drive
In Device Manager, Monitor is shown as Generic PNP Monitor, Device is working properly, Driver Date is 6/21/2006, Driver Version is 6.1.7600.16385.
In Device Manager, Display Adapter is shown as Standard VGA Graphics Adapter, Device is working properly, Driver Date is 6/21/2006, Driver Version is 6.1.7600.16385.
The computer worked fine with the LCD screen and the external monitor also worked. I then shut down the computer and restarted it. On the restart, the LCD screen did not work and the external screen did. So I am back to the original situation.
Sorry for the length of the reply but I wanted to provide to you everything I did, everything that happened and all information I saw.
Thanks again for all your help.
DELL-Sujatha K
Community Manager
•
3.3K Posts
0
January 29th, 2013 09:00
Hi LKPRBD,
As suggested by Rockstar SpeedStep the screen has to be replaced. I request you click on the link below and enter the system service tag to check the warranty details. In case the system is under warranty send me a private message with the system service tag for further assistance.
http://dell.to/Mbe3zg
In case the system is out of warranty and you belong to US region contact Out of warranty department and the number is 800-288-44110. For UK region the number is 844-338-1000![]( "Call: 844-338-1000")
. In case you belong to a different region, let know to provide the contact information of that region.
LKPRBD
8 Posts
0
January 29th, 2013 12:00
Sujatha K and Rockstar SpeedStep,
Thanks for your help. I will buy a replacement LCD display assembly and install it.
Sujatha K, I inputed my service tag number into http://dell.to/Mbe3zg. Dell couldn't verify my service tag number. I'm sure this computer is out of warrenty since I bought it of Ebay.
Thanks again.
LKPRBD
8 Posts
0
February 10th, 2013 11:00
Sujatha K and Rockstar SpeedStep,
I purchased a new LCD display and installed it.
I now have a display on the LCD but I have a split display. Two horizontal displays and each horizontal display has a vertical line that separates each horizontal display into left and right. The right side is almost normal in color but the left side is a mix of green, purple, red, white, with alot of lines. The icons are somewhat visable but are stretched out horizontially. I can barely make out anything on the left side.
This is the same for both the upper and lower display. I have the Dell logo as the desktop image and the right side I can make out the two L's and the background is blackish, it's not great but it's alot better than the left side.
There is a 1.5 inch vertical black stripe that runs the entire right side of the display. There is a 1 inch vertical black stripe that runs the entire left side of the display.
Everything works on the computer as before, I just now have two horizontal displays that are split into a bad left side and a hot so bad right side.
What do you guys think my next move should be?
Thanks for your help.